Leightons Opticians & Hearing CareReviews 

2,813
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and professional, often going above and beyond to assist with various needs. The service is frequently described as outstanding, with many appreciating the thorough explanations, efficient processes, and personalized care received during eye and hearing tests. Reviewers also highlight the excellent product selection, particularly the range of glasses, and the attentive support provided in choosing suitable frames and lenses. The customer service is consistently rated as exceptional, with people noting the prompt responses, accommodating nature, and the feeling of being valued as individuals. The overall user experience is described as pleasant and comfortable, with many feeling at ease and well-cared for throughout their visits.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting the excellent and... See more

Product

Customers had positive experiences with product, appreciating the impressive equipment for tests and the... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

User experience

People report positive experiences with user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been going to Leightons Windsor for 15 years or more. Ewan has always gone above and beyond to help us out, whether it's general advice, refitting frames, or lens replacement. His staff are very... See more

Company replied

Rated 5 out of 5 stars

Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more

Company replied

Rated 5 out of 5 stars

I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more

Company replied

Rated 5 out of 5 stars

I’ve been a customer of Leighton’s for over 20 years - they’re not cheap, not expensive either - but they are the best and their customer service (Farnham) is second to none. A couple of days after p... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Hearing Aid Store
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,813)

486 reviews in the last 12 months

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Rated 5 out of 5 stars

It was clean calm and not over whelming…

It was clean calm and not over whelming for my SEN child

16 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear that you and your child had a positive experience at Leightons! Creating a calm and comfortable environment for all our patients is a top priority for us. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish.
Good product knowledge and everything explained brilliantly.
Would thoroughly recommend.

6 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear that you found our service professional and informative! It's great to know that everything was explained clearly to you. Thanks for recommending us - we really appreciate it. If you need anything else, feel free to get in touch.

Rated 5 out of 5 stars

I had a great experience in Windsor

I had had a dreadful experience at Leightons in Sutton and wasn’t going to use Leightons again but by chance went into Windsor. What a different experience altogether. Ewan was amazing. Professional and couldn’t do enough to help. Totally contrasting experience. He is excellent and I thoroughly recommend asking him to help you

14 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your positive experience at Leightons in Windsor with Ewan! Ewan and the team will be pleased to hear your feedback. If you need any further assistance, just let us know!

Rated 5 out of 5 stars

Excellent and friendly care from all…

Excellent and friendly care from all staff at Leightons Woodley. From the moment I made contact and talked to Ross he couldn’t have been more helpful, including very much with my accessibility needs. All members of the team and my opthamologist were extremely kind, patient and knowledgable. Having had a cataract removal operation scheduled, Ross was extremely patient and helpful when I phoned to ask for advice as I had some concerns before the operation. I received the same high quality of care after the operation and am so grateful to Ross, my ophthalmologist and all members of the team. I am very confident to return after my second cararact operation and in the future. The friendliness, advice and competent care has been second to none, particularily as I have a health problem which makes these situations more complicated. I am very grateful for the level of care I receive from all the team.

6 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about the excellent care you received at Leightons Woodley! Ross and the team will be delighted to hear your feedback. It's wonderful to know that you felt supported and cared for throughout. We're here for you every step of the way and look forward to seeing you after your second operation. Your kind words mean a lot to us, thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Fantastic Service at Alton Store

I would like to thank Natalie at your Alton branch. She went above and beyond with the service and treatment that you provided on my recent visit for an eye health check. Every member of staff was friendly, approachable and professional. They have all of my future business.

13 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

Thank you for taking the time to share your experience with us! We're thrilled to hear about the exceptional service you received from Natalie at our Alton branch. It's fantastic to know that you found our team friendly, approachable, and professional. We really appreciate your kind words and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

It was brilliant thanks to Albert

It was brilliant thanks to Albert! Back in January he completely sorted out my new glasses after I bent them spectacularly, they were completely out of shape. Not only did Albert fix them, but he tweaked and re-tweaked them until they were a perfect fit. Thank you so much, it was greatly appreciated. I will definitely be returning. Thank you Albert!

10 January 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your positive experience at Leightons, thank you for sharing! Albert and the team will be delighted to hear your feedback. We're delighted we could sort out your glasses for you in January. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Professional, friendly, welcoming Opticians, providing excellent all round care

Leightons have been looking after my eye care needs for 20+ years, previously at branches in Egham & Cobham and for the past 10-15 yrs at Leightons Sutton. As I have Advanced Glaucoma and under hospital care, it is even more imperative for me to have skilled, reliable & dependable eye care and support.

At Leightons Sutton I am always treated to a very professional, friendly, welcoming experience, right from the thorough scans & eye examination, eye test, care and guidance from the Optometrist (Ghazal), the technical skills, experience & guidance of Dispensing Optician (Julie) to advise on best options and fit for lens types & frames, assistance from all the staff in store and the very friendly & helpful team at reception.

The store is very well located (next to Sutton station) spacious, well laid out, have high tech medical devices for full eye health exam & care and have a very good selection of quality frames to suit all styles & budgets. The monthly MyLeightons care plan is excellent value for money and ensures total peace of mind for one's general eye care requirements. .

Yes, we are bombarded by advertisements from other big mainstream retail chain opticians/franchises & on-line services offering all sorts of gimmicks & incentives but if one is looking for a more professional, personalised & thorough opticians practice then Leightons (Sutton) will offer that excellent level of service, care & peace of mind.

Thank you very much Leightons Sutton.

12 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've been with us for over 20 years and that you find our services for your advanced glaucoma supportive and professional. Ghazal and Julie, along with the team at Leightons Sutton, will be delighted to hear your kind words. We're here to provide you with the best eye care possible. Thanks again for your loyalty!

Rated 5 out of 5 stars

Impressive Experience

I was extremely impressed with Olivia, she made the whole hearing process calm friendly and a pleasurable experience.

13 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear that Olivia made your visit such a positive one! Creating a calm and friendly atmosphere is so important to us. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

Staff are friendly and knowledgeable…

Staff are friendly and knowledgeable about the sight tests they perform..
Appointments are usually readily available and kept to the time stated

11 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're delighted to hear that you found our team friendly and knowledgeable during your sight test. It's great to know that appointments are convenient for you and kept on schedule. Thanks for taking the time to leave such positive feedback!

Rated 5 out of 5 stars

Staff

Very helpful, friendly staff

7 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

Thank you so much for your kind words about our team at Leightons! We're thrilled to hear that you found our staff so helpful and friendly. If you ever need further assistance, just let us know. Hope to see you again soon!

Rated 5 out of 5 stars

Leightons in Tadley - always excellent!

Leightons in Tadley is an excellent opticians. Always very welcoming, Aly knows us whenever we pop in and she and her team always look after us very well.
Everything is clearly explained and shown and there's no "hard sell" - just genuine care, great suggestions and customer experience. Great after-service too if you ever have a problem or have sat on your glasses ! How service should be and I don't look anywhere else for my eye care.

6 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your fantastic experience at Leightons in Tadley! Aly and the team are delighted to know they've made such a positive impact. We aim for genuine care and excellent service, so we're thrilled to keep you coming back. If you ever need assistance or advice, we're always here to help.

Rated 5 out of 5 stars

Leighton is a great Opticians

I have been with Leightons for many years. I’ve always received a premium service, in a relaxed atmosphere and friendly staff. It is never rushed, always put the customer first. I would recommend.

9 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

Thank you for your kind words! We're thrilled to hear that you've had such positive experiences with us at Leightons. Our team works hard to ensure our patients feel valued and relaxed during their visits. We appreciate your recommendation and look forward to welcoming you back on your next visit!

Rated 5 out of 5 stars

Great opticians would highly recommend

Great opticians would highly recommend

7 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you had a great experience with us! Thanks so much for recommending Leightons. If you ever need anything, just let us know!

Rated 5 out of 5 stars

Adore my new glasses!

I really love my new glasses that you just can’t find in any other high street opticians. Service was fab and very friendly. I would highly recommend

7 March 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're delighted to hear that you love your new glasses and found our service friendly and fab! Thank you for the high recommendation. If you ever need anything else, just pop by and we'd be happy to help.

Rated 5 out of 5 stars

My experience at Chandlers Ford branch…

My experience at Chandlers Ford branch was exceptional. The staff were friendly, informative and accommodating. I would highly recommend the branch and the service offered. I also found the pricing to be very reasonable and the payment plans were very helpful.

4 March 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your exceptional experience at our Chandlers Ford branch. It's great to know that the staff were friendly and accommodating. We're delighted that you found the service offered to be highly recommendable, the pricing reasonable, and the payment plans helpful. Thank you for your kind words, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Warm and professional

I found the staff welcoming, friendly, informative and polite. There are a wide range of frames to choose from.
I look forward to collecting my new spectacles.

20 February 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your positive experience at Leightons! Our team always aims to be welcoming, friendly, and informative to make your visit enjoyable. We're glad you found a frame you love and we can't wait for you to collect your new spectacles. Enjoy your new look!

Rated 5 out of 5 stars

Great customer service

I've taken my autistic daughter for eye tests in Leightons St.Albans for several years and am always extremely impressed with their approach and customer service. Both Indy and Preena talk calmly with her in a way that helps her anxiety, explaining (with not too many words!) what will be most helpful for her. Other staff members are also extremely welcoming and helpful. We always leave smiling!

3 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're so pleased to hear that you and your daughter have had such positive experiences at Leightons St. Albans! Indy, Preena, and the rest of the team are thrilled to have made your visits so comfortable and informative. Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful

2 March 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're so pleased to hear that you found our team always friendly and helpful! Thank you for taking the time to share your experience. If you ever need anything else, just let us know.

Rated 2 out of 5 stars

Very poor value for money

Ok initial service and eye test, but the sunglasses I got were dreadful value for money, as I got tricked by the interest free credit! Having subsequently found out about friend’s bad experiences, with Leightons in Winchester, I definitely wouldn’t go back.

5 March 2025
Unprompted review
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Reply from Leightons Opticians & Hearing Care

Dear Simon,

Thank you for taking the time to leave a review. We are sorry that you do not feel that the spectacles that you were provided with offer value for money.

If you would like to contact the branch and ask to speak to the branch manager, Nick, then he will explore how he can help you further.

Rated 5 out of 5 stars

Winchester Branch

I am always really happy with my experience at leightons, Winchester. The staff are always friendly, helpful and informative.

28 February 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you're always happy with your experiences at Leightons, Winchester! Our team prides themselves on being friendly, helpful, and informative. We appreciate your kind words and look forward to welcoming you back for your next visit.

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