LegalWills.ca Reviews 

6,396
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how easy and straightforward the platform is to navigate, highlighting clear instructions that guide you step-by-step through creating legal documents. Reviewers also appreciate the affordable pricing and the ability to make lifetime updates without the high costs of hiring traditional lawyers. However, some customers also noted unexpected extra costs, such as additional fees required to print or view complete mirror wills near the end of the process. A few reviewers additionally experienced challenges with local professionals declining to provide notarization services for documents prepared through online platforms.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is very easy to use,... See more

Price

Reviewers mention positive feedback about price, highlighting that the service is very affordable and... See more

Service

People report positive experiences with service, highlighting its reasonable pricing and affordability... See more

Website

Consumers find website to be positive, highlighting that online tools and platforms are accessible, very easy... See more

Instructions

Users describe positive interactions with instructions, finding the step-by-step guidance very user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Legal Wills for many years now. The format is so easy to follow and the final document is written in proper legal fashion. Options for a living will, power of attorney, etc. are also a bonu... See more

Rated 5 out of 5 stars

It was simple, easy, cost effective and because of that at 64 I finally did it. My daughter had the laptop and filled in my answers so I could just think about what I wanted answered. I opted for the... See more

Rated 5 out of 5 stars

My experience has been very encouraging for me thus far. I have not had any reason to add, delete or modify my will to date, but it is very gratifying to know that I and my wife have our wills in pla... See more

Rated 5 out of 5 stars

The first star goes to value. Excellent value for the money. 2nd goes to simplicity. The questions are direct, speaking to everyday issues. The third goes to the ability to bail from the site and re... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

LegalWills.ca is the first and leading online estate planning platform in Canada, having created over half a million estate planning documents in the past 20 years. In 2020 alone, over 100,000 estate planning documents were created by customers in all 13 provinces and territories across Canada. Supports all Canadian Provinces and Territories in both official languages. Create your Will for only $39.95 in about 20 minutes. Just click, print and sign. Also offers full estate planning services including a financial Power of Attorney and Living Will, made up of Advance Medical Directives, and the naming of a substitute medical decision maker. LegalWills.ca is also unique in offering a digital vault for important files, and the proprietary LifeLocker service that allows you to keep an inventory of your assets for your Executor and Power of Attorney.

LegalWills.ca - You Decide what happens to your estate

Written by the company

Demystifying the estate planning process, LegalWills.ca is committed to making estate planning easy and affordable for all Canadians.
Our mission is to demystify estate planning by being the experts in educating the public about Wills and other estate planning documents, while making the process fully accessible to everyone through the most affordable and straightforward online platform available.

Free customer support every step of the way, with a full 30 day money back guarantee

You can try our service without commitment. You will be amazed at how convenient it can be to write your Will.

Have your Will in your hands in just 20 minutes, from the comfort of your home.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(6,396)

1,158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

There was no way to extend my…

There was no way to extend my membership without upgrading the services

17 August 2026
LegalWills.ca logo

Reply from LegalWills.ca

Hi Scott,

Thanks for sharing your feedback — but I do want to clarify that the statement in your review is not accurate.

You can always extend your membership without adding services or repurchasing anything. The only time the system requires matching services is when two accounts are linked as a couple. Linked accounts must stay synchronized — meaning both partners need the same services and the same membership length for the discount to function properly.

If you prefer to renew your own membership without adding anything, you can simply unlink the accounts. Once unlinked, you can add time freely with no requirement to purchase additional services.

We never received a support ticket about this, but rest assured, we do not force members to buy anything they don’t want.

Rated 2 out of 5 stars

Overcharged for product and erroneous AI chat bot

You over charged me for your premium package. First, your AI chat incorrectly stated that I could get a Educators discount. After filling out "Is this service right for you" pages, several times, Then I gave up and emailed your company for help. After several more days of going back and forth, I found out that there is not an educator discount, but I do qualify for the Costco member pricing. I went back and filled in all the info again. Your system recognised my membership number but still charged me full price. When I emailed about this issue, your rep told me to go ahead and pay the full price, and I would be reimbursed the discount. I am still waiting for this.

6 August 2026
Rated 5 out of 5 stars

LegalWills Delivers Exactly What It Promises

The online tools are truly accessible and easy to use, just as promised. The support team is outstanding—professional, responsive, and incredibly helpful. LegalWills makes the process affordable and saves me time and energy by letting me handle everything myself. I highly recommend it!

15 August 2026
Rated 4 out of 5 stars

It gives me peace of mind

LegalWills gives me peace of mind in writing down my wills with an easy to understand guidelines and knowing that my wills meets the regulatory requirements and with cost of only small fraction of the notary.

5 August 2026
Rated 5 out of 5 stars

The website is very easy to use

The website is very easy to use, and the questions are comprehensive, well-organized, and professional. The process is straightforward and easy to follow. The service is also reasonably priced. Overall, I had a very positive experience and would recommend it to others.

6 August 2026
Rated 3 out of 5 stars

make the site more accessible to who as…

make the site more accessible to who as an example some who use readers for sighted issues.

6 August 2026
LegalWills.ca logo

Reply from LegalWills.ca

Thank you for bringing this to our attention. Accessibility is something we take seriously, and we appreciate you highlighting the experience of users who rely on screen readers.

We're always working to make our site easier to use for everyone, and your feedback helps us improve. If you'd like to share more details about what you encountered, please don't hesitate to reach out to support@legalwills.ca.

Rated 1 out of 5 stars

Too many emails

Too many emails

6 August 2026
LegalWills.ca logo

Reply from LegalWills.ca

Thank you for your feedback, Mohamed.

We're sorry if our email communications have felt excessive. If you'd prefer to reduce or stop receiving our communications, you can unsubscribe at any time using the link at the bottom of any email.

If you have any questions, you can reach out to us directly at support@legalwills.ca.

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