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L&G Reviews 

33,406
•
TrustScore 4.5 out of 5

4.3

Term Life Insurance Provider Company
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Review summary

Created with AI, based on recent reviews

Looking at 8,756 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the staff are extremely professional, knowledgeable, and genuinely empathetic when guiding people through difficult and stressful life situations. Consumers also deeply appreciate the prompt and efficient customer service, noting that helpful call handlers make the entire process smooth, reassuring, and completely stress-free. However, some people mentioned that response times could occasionally be painfully slow and frustrating when trying to get necessary updates. A few other consumers also felt that waiting times on the phone were much too long and that the required paperwork was overly complicated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting polite, clear, and... See more

Service

Users describe positive interactions with service, highlighting efficient claims handling, smooth pension... See more

User experience

People report positive experiences with user experience, highlighting how helpful staff make the process... See more

Response time

Consumers find response time to be ambiguous, reporting vastly mixed experiences. Many reviewers praised the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more

Rated 5 out of 5 stars

Requested to transfer my pension from another provider so I have them all in one pot. So easy to do just fill out the information needed and let legal & General do the rest so simple no stress was a... See more

Rated 5 out of 5 stars

Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more

Rated 5 out of 5 stars

L&G were very professional and managed my replacement life assurance due to changes in my circumstances. They showed sympathy in dealing with me and guided me through the number of questions that are... See more

Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,406)

8,565 reviews in the last 12 months

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Rated 5 out of 5 stars

Answered immediately

Answered immediately, very polite and helpful customer service. Explained what I needed ensuring I understood next steps. Well done!

11 August 2026

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