My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Requested to transfer my pension from another provider so I have them all in one pot. So easy to do just fill out the information needed and let legal & General do the rest so simple no stress was a... See more
Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more
L&G were very professional and managed my replacement life assurance due to changes in my circumstances. They showed sympathy in dealing with me and guided me through the number of questions that are... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
34K reviews
Asks customers to review
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Disappointed with L&G all…
During my communications with L&G all seemed to be going well - was able to sort everything out that was required ( husband had passed away). Till a few weeks past and I received emails addressed to him asking to complete surveys etc.
11 August 2026
Reply from L&G
Good Morning Mrs Gutteridge,
Thank you for taking the time to share your experience. We greatly appreciate your feedback.
Firstly, please accept our sincere condolences on the loss of your husband. I'm pleased to hear that your initial interactions with us were helpful and that we were able to support you with the arrangements that were required during what I appreciate was a very difficult time.
However, I am very sorry to learn that you subsequently received emails addressed to your husband. We understand how upsetting and distressing this can be.
This is not the experience we want for our customers, particularly during such sensitive circumstances. Thank you for bringing this to our attention.
Thank you again for your feedback, and please accept our apologies for the distress caused. If there is anything further we can support you with please contact us on 0345 766 0813 or you can contact us via email at paymentservices@landg.com .
Kind Regards,
Lydia
Legal and General website works very well
Legal and General made the online pension benefit withdrawal process slick and effective.
5 August 2026
Requested to transfer my pension from…
Requested to transfer my pension from another provider so I have them all in one pot.
So easy to do just fill out the information needed and let legal & General do the rest so simple no stress was all done within the 6 week time frame.
25 June 2026
The role of Target
As stated in my main response, a problem was caused because of the unannounced role of Target
5 August 2026
Reply from L&G
Good Morning Mr Stephens,
Thank you for taking the time to provide further feedback.
I am sorry for the inconvenience or distress caused to you regarding the role of Target. We appreciate it may not have been clear, and I apologise for any confusion this caused.
I'm pleased that this issue has now been resolved but we do understand how important communication is and regret that your experience did not meet your expectations on this occasion.
Thank you again for bringing your concerns to our attention if you have any further queries please contact us on 0345 766 0813.
Kind regards,
Lydia
Pension choices…
Ease of using app to check on pension options, which were very informative
5 August 2026
Easy to use website even for someone…
Easy to use website even for someone like me who doesn’t really have anything to do with the internet
4 May 2026
Easy to use app
Easy to use app and friendly staff that go out there way to help with any questions you have .
17 August 2026
Pension Transfer
Overall a great company with great customer service and good level of performance and investment returns
29 July 2026
The company offers excellent and…
The company offers excellent and professional service. I am very happy with it!!!
17 August 2026
Dependable easy to get hold off and…
Dependable easy to get hold off and very quick to sort me out
10 November 2025
Reply from L&G
Good Morning Mr Page,
Thank you for taking the time to share your feedback, I'm sorry to hear of your frustration. We understand how important this is and acknowledge the concern this delay has caused.
To progress your request, we recently sent you an email requesting some information/action from you. At present, we are awaiting your response.
We apologise for any disappointment or inconvenience caused and thank you for your patience. We look forward to hearing from you soon so that we can help bring this matter to a resolution.
If you would like to discuss this further please contact us on 0345 070 8686 or via email on grouptransfersout@landg.com .
Kind regards,
Lydia Blunkett
Very helpful advisors
I always find the people I speak to be friendly and helpful. They don't make me feel stupid because I don't understand some of the jargon
1 July 2026
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