My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Requested to transfer my pension from another provider so I have them all in one pot. So easy to do just fill out the information needed and let legal & General do the rest so simple no stress was a... See more
Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more
L&G were very professional and managed my replacement life assurance due to changes in my circumstances. They showed sympathy in dealing with me and guided me through the number of questions that are... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Part retirement & working
Easy access to app
Could do with an online chat box for quick questions
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Legal and General were very…
Legal and General were very unprofessional in dealing with my situation.
I raised a formal complaint which seems to have been ignored.
Typical slope shoulders reply from Legal and General.
What a shame the complaints department do not reply as quick as Scott did
5 August 2026
Reply from L&G
Good afternoon Mr Armstrong,
Thank you for taking the time to leave a review.
I'm sorry that you feel our handling of your enquiry was unprofessional. Having reviewed your account, I can see that you contacted us on 3 August 2026. During that call, our agent advised you on several occasions that the conversation would be terminated if the inappropriate language and behaviour continued. As these warnings were not heeded, the call was ended in line with our customer conduct policy.
I can also confirm that a complaint has since been raised and is currently being investigated by our Complaints Team. They have up to eight weeks to provide you with a final written response. Once their investigation is complete, they will contact you directly with the outcome.
Thank you
Scott
Excellent advice and App to manage your pensionThe legal and general app is excellent…
The legal and general app is excellent and keeps you up to dste with all information required to manage your pension
28 July 2026
Great service
Prompt and excellent customer service. If they had any queries with my email or application form they would call me to resolve rather than email
13 August 2026
My pension process was quick and fast
18 July 2026
Got what I wanted, thanks.
I just think the whole process has been thought about before it was put into an automated system.
12 August 2026
Great experience with a recent critical…
Great experience with a recent critical illness cover claim. From the initial call giving us information for helpline contacts regarding the condition and keeping us updated throughout the process was very good.
17 August 2026
Very helpful team to deal with at a…
Very helpful team to deal with at a stressful time of cancer diagnosis
7 July 2026
Accepted my claim after consultation…
Accepted my claim after consultation with my consultant.
Paid within a few weeks.
16 August 2026
Very easy to claim simple instructions…
Very easy to claim simple instructions and updates all the way no stress
1 August 2026
The service agent was helpful and…
The service agent was helpful and knowledgable and talked me through the whole process
7 July 2026
Very professional service
Expedient process of my request for funds. Calls answered rapidly. Polite and professional call handlers who were very knowledgeable. Clear documentation and verbal explanations. Very happy.
27 July 2026
My experience with LG Insurance has…
⁹My experience with LG Insurance has been extremely disappointing. I have been waiting for 3 months for my sickness claim to be dealt with, despite providing medical evidence from my GP clearly explaining my condition and how it affects my ability to carry out daily activities.
When someone is genuinely unwell and struggling, they expect an insurance company to treat them with understanding and fairness. Instead, I feel ignored and unsupported at a very difficult time in my life.
I believe my case has not been handled with the care and seriousness it deserves. I hope LGM Insurance reviews how it treats sick customers and remembers that behind every claim there is a real person who may be suffering and depending on this support.
am extremely disappointed that my claim has been refused despite me providing medical evidence from my GP clearly explaining my condition and how it affects my ability to carry out my normal daily activities.
My GP is a qualified medical professional who has assessed my condition and provided an opinion based on my health situation. I do not understand why this evidence has been dismissed or why LGM Insurance has reached a different conclusion without providing a clear medical explanation or evidence to support the decision.
Your response appears to focus on what you believe I may be physically able to do, but it does not properly address the limitations caused by my diagnosed condition or the impact it has on my everyday life. I believe my medical evidence has not been fairly consider
17 August 2026
Unprompted review
Reply from L&G
Good morning Monika. Thank you for your review. I'm sorry for the delays that you're experiencing with your claim causing you to feel unsupported.
I'd like to pass this on to the claims team for follow up.
Please can you email your policy number and claim reference, if known, to protection.socialmedia@landg.com so I can do this.
Kind regards,
Dylan
Straight forward very understanding friendly
Simply for people who need reassurance and the right package for them and their family for peace of mind super helpful and understanding
17 August 2026
Sympathetic and efficient
Very sympathetic and processed my claim as quickly as possible. Staff were very kind
11 August 2026
Helpful and friendly
17 August 2026
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