Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more
They would have had 5 stars, as once I actually got to talk to someone, the service was excellant, clear, easy to understand and very helpful. The 1 star deduction was for the initial wait time-it fel... See more
Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
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Very helpful and efficient as solving…
Very helpful and efficient as solving my problem. Got it all sorted during tue conversation with them.
2 July 2026
I felt the overall process was easy and…
I felt the overall process was easy and I was dealt with compassionality and had the best outcome for me and my family.
5 January 2026
L&G is a very easy company to work with
11 August 2026
A good experience
I’ve always had a good experience with L&G and never had a problem. Wish all companies were this good and efficient.
10 August 2026
L&G were very professional and managed…
L&G were very professional and managed my replacement life assurance due to changes in my circumstances. They showed sympathy in dealing with me and guided me through the number of questions that are neccessary for a life policy. Even small corrections after discussions with my doctor were easily achieved through the account app and happily resulted in a reduced premium but with an extended life term
10 August 2026
A very helpful lady advisor dealt with…
A very helpful lady advisor dealt with me and resolved the matter.
4 August 2026
The person who I dealt with was very…
The person who I dealt with was very helpful professional and caring
4 August 2026
"Income protection"....Buyer beware.
I took out an "income protection" scheme which completely failed to protect my income. I had two months off work following a hip replacement only to be told I "didn't suffer a loss of income". As the principal money earner in a small business whose bank account dropped ~£9K during that period, I find that insulting on several levels. Please look carefully at the small print, T&Cs, legal caveats etc if you are considering taking out a policy. Short of being off work for many months or approaching bankruptcy, it is hard to imagine who this scheme would benefit.
7 August 2026
helpful staff and understanding my…
helpful staff and understanding my questions to resole my query
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took 6 months for my claim not to go through
My mortgage broker took out the income
Protection insurance, however it should never have been taken out as I had issues with mental health. Took 6 months for legal and general to tell me there wasn’t a claim. Will never use this company again
11 August 2026
Reply from L&G
Good morning Lisa. Thank you for your review and for taking the time to complete our customer survey. We value the feedback.
I'm aware that we're currently dealing with a complaint for you so I've passed your comments on to the complaints team to add to the existing complaint.
Kind regards,
Dylan
Reply from L&G
Good afternoon Mr James, thank you for your review and for taking the time to complete our customer survey. We value the feedback.
I have emailed you for more information. Kind regards, Zoe
Legal & General Assurance are global…
Legal & General Assurance are global leaders in their field. I am now very happy to be one of their customers. I would definitely recommend Legal & General Assurance to anybody who is considering Life Insurance.
5 August 2026
Great customer service
The person I spoke to was clear, knowledgeable and efficient. She quickly and easily achieved everything I had aimed to do and bettered it by sending further detail i would need. Very good service
9 August 2026
Problem solved
As I said before I was treated politely and with empathy. The lady on the other end of the phone told me very clearly what she was going to do to help me. She was true to her word.
10 August 2026
L&G Cash Trust inc.,is rubbish
L&G Cash Trust inc.,is rubbish - not a good fund compared to the one I took out the same time as Fidelity.What Fidelity made, L&G lost - how can a cash fund do that in such a big amount??
11 August 2026
Unprompted review
Absolute shambles of a company
Absolute shambles of a company. Told on the phone the department I need does not take calls and constant failure over 3 weeks and 4 e mails and 22 complaints to respond once. Now a month later and still not one response recieved.
15 July 2026
Reply from L&G
Good Afternoon,
Thank you for taking the time to leave your feedback. We are sorry to hear that you have been disappointed with your experience.
As no personal or policy details have been provided in your review, we are unable to investigate the specific circumstances you have described. However, our records show that the annuity was set up on 31/07/2026 and the policy documentation was issued to the financial adviser (IFA) by email on the same date.
We would recommend contacting your adviser directly, as they should be able to provide you with an update and copies of the documentation issued. Alternatively, if your enquiry relates to annuity payments, you can contact our Payment Services team on 0345 766 0813, who will be happy to assist.
If you would like us to investigate your concerns further, please contact us directly with your policy details and we will review the matter.
Kind regards,
Shakila
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