Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more
Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simple to use app and requests…
Simple to use app and requests processed quickly and efficiently. Transfer from another provider was straight forward and quickly actioned.
1 August 2026
Professional, helpful human advisors who actually listen, understand and respond. Most helpful.
Such a refreshing change to be able to speak with a knowledgeable, helpful human being who actually cared about my queries and took the time to investigate and respond with the required information. Many thanks.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was cheated
UPDATED.
As expected the request from L&G to get in touch has been met with a wall of silence.
I was cheated.
I had a very serious medical condition which was both rare and difficult to diagnose.
Without any examination the Chief Medical Officer at L&G cancelled my INCOME PROTECTION without any notice. PLEASE DO NOT PAY THEM TO PROTECT YOU.
13 August 2026
Unprompted review
Reply from L&G
Good morning Abbey, thank you for your review. Your feedback is appreciated.
I'm sorry that this happened with your income protection policy. I'd like to look into this for you.
Please could you email your policy number to protection.socialmedia@landg.com so I can do this.
Kind regards,
Dylan
Being as I was not aware of the policy
Being as I was not aware of the policy. Amy was very empathetic and polite.
7 August 2026
Pension query
A very efficient and professional service and my queries were dealt with swiftly.
11 August 2026
Everything was really easy from start…
Everything was really easy from start to finish,everyone excelled in their departments
28 July 2026
👍 Good service
8 August 2026
A friendly service once I actually got…
A friendly service once I actually got through and spoke to a person
11 August 2026
Excellent company very friendly…
Excellent company very friendly customer service and received expert advice
12 August 2026
Talking to a person once past the…
Talking to a person once past the automated section was great. Dealt with my situation and question very clearly.
11 August 2026
Very efficient and easy to understand…
Very efficient and easy to understand took time to explain
24 July 2026
Very professional and quick but also…
Very professional and quick but also very accurate.
15 July 2026
ry good professional people that you…
Very good professional people that you deal with and treat you with your best interest for your personal circumstances, would definitely recommend.
11 August 2026
Still dealing income protection with my claim and can…
Still dealing with my claim and can honestly say it’s been a life saver having income protection
11 August 2026
The peson I spoke with waa extremley…
The peson I spoke with waa extremley pleaasnt and helpfull,I wish all companys were as good.Antonio who is welsh and very easy to listen to.
I'm not sure of the date I spoke wiith him.
7 August 2026
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