L&G Reviews 

33,164
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, polite, and always ready to assist with any questions or concerns. People also appreciate the smooth user experience, transparent guidance, and efficient communication maintained throughout the entire process. However, some people mentioned that response times could be slow and communication was occasionally lacking during their interactions. A few consumers experienced difficulties reaching customer support by phone and noted that promised follow-up actions were sometimes missed. Reviewers expressed frustration when dealing with these administrative delays, wishing for better attention to their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, professional, and... See more

Customer service

People report positive experiences with customer service, noting that telephone advisors are professional,... See more

Service

Customers report great satisfaction with the service, praising the efficient, speedy, and professional... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is efficient,... See more

Response time

Users describe ambiguous interactions with response_time, reflecting mixed feelings about wait times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more

Rated 4 out of 5 stars

My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more

Rated 5 out of 5 stars

Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more

Rated 5 out of 5 stars

Would definitely recommend L&G for Pensions or insurance. Communication and transparency has always been good. I’ve never worried about what is happening with my money which can’t be said for all prov... See more


Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,164)

8,324 reviews in the last 12 months

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Rated 4 out of 5 stars

A bit of a misunderstanding with 2…

A bit of a misunderstanding with 2 unknown transactions on my account. A misunderstanding in a letter that my GP allegedly said, I emailed the GP and showed the letter, they denied ever being contacted, or saying anything. But great customer service.

6 August 2026
Rated 1 out of 5 stars

Very slow

Still waiting on 10th August for an illustration first requested on 28th May and chased up twice since then.

10 August 2026

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