The dress i ordered was lovely and quality good, but unfortunately about 3 sizes too small. Contacted company and Mica kindly helped with lots of options for me rather than paying postage to return... See more
Company replied
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Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have i... See more
Company replied
Phoenix is really awesome, helped me with my order, I really appreciate it! I gave 4 stars, because I’m still waiting for my dress to arrive, I’m not sure if it’s going to come on time, I hope it will... See more
Company replied
Even though the dress did not work for us, and the return process had a few steps, it went smoothly and the refund was processed quickly. The dress was very good quality, it just was the wrong size. T... See more
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Company details
Written by the company
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Contact info
United States
- customercare@leely.com
- leely.com
4.0
Great
88 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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I had excellent customer service with Phoenix
I had excellent customer service with phoenix. I was able to get a full refund bc I was returning a dress within 24 hours of purchasing it. She helped me through the process.
19 February 2026
Reply from Leely
Dear RaDonna,
Thank you so much for taking the time to share your pleasant shopping experience at Leely! We are delighted to know that our team provided you with excellent service and that your refund process was smooth and efficient. Your satisfaction is our top priority, and we sincerely thank you for your trust.
We hope to have the opportunity to serve you again in the future. Please feel free to contact us if you need any further assistance.
Best regards,
Leely Customer Service Team
The customer service is a 10/10
The customer service is a 10/10. Olivia got back to me within minutes. Very professional and understanding. I will definitely be a recurring customer!!!!
25 February 2026
Reply from Leely
Dear Sherly，
Thank you so much for your amazing review! We’re thrilled to hear Olivia provided you with such fast, professional, and thoughtful service, and we truly appreciate your loyalty—we can’t wait to serve you again soon!
Best Regards,
Leely Customer Care Team
Reply from Leely
Dear customer，
Thank you so much for your kind feedback! We’re delighted to hear Olivia provided you with excellent support, as delivering attentive and reliable service is always our top priority. We truly appreciate your trust and look forward to serving you again soon!
Best Regards,
Leely Customer Care Team
SCAM
SCAM. SCAM. SCAM.
I do NOT recommend doing business with them.
They procrastinate and delayed my return request through email, then tried to blame me by saying returns must be done within seven days. I escalated the issue and ended up getting completely ghosted.
Send me a DM if you want details. I’m happy to share my experience. Seriously — don’t do business with them.
BBB complaint coming next!
15 December 2025
Unprompted review
Reply from Leely
Dear Kevin Chien,
We sincerely apologize for the extremely disappointing and frustrating experience you’ve had with your return request, including the delayed response to your email, the subsequent dispute over the 7-day return policy, and the lack of further follow-up after you escalated the issue. We deeply regret the trouble and negative feelings this has caused you, and we take your feedback and the intention to file a complaint with the BBB very seriously.
We will conduct a thorough and targeted investigation into each issue you raised: we will review the entire communication record of your return request to clarify the problems in our customer service response efficiency and follow-up process, and we will also recheck the implementation of our return policy and the communication of relevant rules to avoid such misunderstandings and service omissions from happening again to any customer.
To properly resolve your issues and make up for the bad experience you’ve had, please kindly send your order details, relevant email communication records and other related information to our official customer service email address customercare@leely.com. Our dedicated team will review your information as soon as possible, contact you promptly and provide a satisfactory solution for you.
Best Regards,
Leely Customer Care Team
So far their quick response to email…
So far their quick response to email questions and expedited ordering when I didn’t pay attention to the timeline. So grateful I should still get my dress on time for my event!
28 January 2026
Reply from Leely
Dear Customer,
Thank you so much for your wonderful review and for your gratitude! We’re thrilled to hear that our prompt email responses and expedited ordering service helped ensure your dress will arrive on time for your special event, and we truly appreciate you sharing your positive experience with us. It’s our pleasure to go the extra mile for our customers, and we hope you love your dress and have an amazing time at your event!
Best Regards,
Leely Customer Care Team
Phoenix is really awesome
Phoenix is really awesome, helped me with my order, I really appreciate it! I gave 4 stars, because I’m still waiting for my dress to arrive, I’m not sure if it’s going to come on time, I hope it will come by Feb 4th because I’m leaving the country by Feb 5. Thank you.
21 January 2026
Reply from Leely
Dear Rose,
Your kind words about our service just made our team do a happy dance! 💃🕺
We're thrilled and that you felt truly cared for. That's exactly why we love what we do! ❤️
Can't wait to help you shine again at your next big event! ✨
Sincerely,
Leely Customer Service Team
the answer is so fast and the process…
the answer is so fast and the process return too..thanks
20 January 2026
Reply from Leely
Hi mvnegron3!
Your kind words about our service just made our team do a happy dance! 💃🕺
We're thrilled and that you felt truly cared for. That's exactly why we love what we do! ❤️
Sincerely,
Leely Customer Service Team
Never again
Never again. I never revived anything. This was a waste and I now have no dress for my engagement.
31 December 2025
Reply from Leely
Dear niceworld:
We sincerely apologize for the disappointment and inconvenience caused by your order's failure to arrive, especially considering you were looking forward to wearing this dress at your engagement ceremony.
We understand the importance of this dress to your special occasion and deeply regret the oversight in the logistics process. Our team has immediately launched an investigation into the delivery status of your order to identify the problem and prevent other customers from experiencing similar issues.
We have sent you a detailed email with a complete tracking record, and your order is currently in progress. Please check your inbox for the information we provided and reply to our message. We sincerely hope to have the opportunity to regain your trust.
Sincerely,
Leely Customer Service Team
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