The dress i ordered was lovely and quality good, but unfortunately about 3 sizes too small. Contacted company and Mica kindly helped with lots of options for me rather than paying postage to return... See more
Company replied
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Review summary
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Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have i... See more
Company replied
Phoenix is really awesome, helped me with my order, I really appreciate it! I gave 4 stars, because I’m still waiting for my dress to arrive, I’m not sure if it’s going to come on time, I hope it will... See more
Company replied
Even though the dress did not work for us, and the return process had a few steps, it went smoothly and the refund was processed quickly. The dress was very good quality, it just was the wrong size. T... See more
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Company details
Written by the company
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Contact info
United States
- customercare@leely.com
- leely.com
4.0
Great
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Can’t fault the quick replies and…and attention to detail
Can’t fault the quick replies and attention to detail when asked how long it would take. The lady Raven was very polite and considerate in my requested
Thank you
11 August 2026
Reply from Leely
Dear,
Thank you so much for your lovely feedback – it truly made our day! 😊
We're absolutely delighted to hear that Raven was able to assist you promptly and with such care. She'll be so happy to know her attention to detail made a positive impression on you – we'll make sure to pass this along to her! 🌟
It means a lot to us that you took the time to share your experience.
Wishing you all the best! ❤️
Best regards,
Leely Customer Care Team
Although my order couldn't be delivered…
Although my order couldn't be delivered in time for my event, I was very impressed with the customer service I received from Marin.
Marin was polite, responsive, and understanding throughout our communication. She kept me informed, answered my questions promptly, and handled my concerns with professionalism and care. I really appreciated her willingness to help and the excellent level of customer service she provided.
Thank you, Marin, for your outstanding support.
3 August 2026
Reply from Leely
Dear,
Thank you so much for taking the time to share your experience – we truly appreciate it! 😊
We're sorry to hear that your order didn't arrive in time for your event, but we're so glad that Marin was able to make a positive difference during a disappointing situation. She'll be absolutely thrilled to hear your kind words – we'll make sure to share this with her personally! 🌟
It means a lot to us that you recognised her professionalism, responsiveness, and care. That's exactly the level of service we strive to provide every day. ❤️
If there's anything else we can help with in the future, we're always here at 📧 customercare@leely.com.
Wishing you all the best! 🌷
Best regards,
Leely Customer Care Team
Returns are to the USA at your cost.
Be careful with the returns.
I ordered two dresses for a wedding that I was attending and they didn’t arrive in time. The website says easy returns. And in theory it is… However you have to return the items at your own cost to the USA. And they then charge a restocking fee and handling fee if 2 or more dresses are ordered.
After alot of backwards and forwards they finally refunded the full amount which was appreciated. But it would have cost an awful lot if I hadn’t pushed for it.
10 August 2026
Unprompted review
Reply from Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the delivery delay and the return costs, including the restocking and handling fees. Our return policy is clearly outlined on our website for customers to review prior to purchase, though we appreciate it may not have been what you expected. 😣
We also note your comments about communication and will review this internally. 📝
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
The whole process from ordering to…
The whole process from ordering to selecting a dress for my daughter's wedding was a breeze with Leely. I had ordered a few options and they made the returns process very clear from my initial order.
The advice and correspondence from their customer care team was excellent and Marin was most helpful.
The dresses were excellent quality and I am delighted with the one I have chosen. I would definitely recommend ordering from them.
8 August 2026
Reply from Leely
Dear,
Thank you so much for your wonderful review! 🌟 We are truly honored to have been part of such a special occasion – your daughter's wedding. 👰💐
It's great to hear that the ordering and return process was clear and hassle-free for you. Marin and the rest of our customer care team will be absolutely thrilled to receive your kind words – we will make sure to pass this along to her personally. 💖
We are also delighted that you are happy with the quality and your final choice. Wishing you and your family a beautiful wedding day and many happy memories to come! 🥂✨
We look forward to serving you again in the future.
Best regards,
Leely Customer Care Team
Marin was super helpful
Marin was super helpful, informative and responsive. She was able to address my issues quickly. Great service
6 August 2026
Reply from Leely
Dear,
Wow — thank you for the fantastic review! 🙌 We're so happy to know that Marin hit it out of the park for you! 🏆
It's great to hear that she was not only responsive but also informative and helpful throughout. We take pride in our team's dedication, and feedback like yours truly makes our day! 💪
We look forward to serving you again in the future. Until then, take care! 🌸
Best regards,
Leely Customer Care Team
Excellent customer service
It was my first time with Leely. I had some issues with my order. But Marin was very helpful and cooperative. She made sure the issue is sorted out. Excellent customer service. Quick response, cooperative and understanding.
6 August 2026
Reply from Leely
Dear,
Thank you for taking the time to share your experience! 🌟 We're especially honored to receive such high praise from a first-time client like you.
We completely understand that order issues can be frustrating, and we're so glad Marin was able to step in and resolve everything promptly. 🤝 It means the world to us that you found her helpful, cooperative, and understanding throughout the process — that's exactly the kind of service we strive for.
Your trust in us, especially on your very first order, is something we truly value. 💙 We'll make sure Marin receives your kind words — she'll be absolutely delighted!
Should you need anything in the future, please don't hesitate to reach out. We'd love to serve you again! 😊
Best regards,
Leely Customer Care Team
Marin has been wonderful with her…
Marin has been wonderful with her customer service and so helpful with responding to emails. Thanking you so much for the experience so far.
3 August 2026
Reply from Leely
Dear,
Wow – thank you so much for this lovely feedback! 😊 We're absolutely delighted to hear that Marin has made such a positive impression on you.
Marin truly is a gem on our team 💎, and we're so proud to have her. She takes great pride in providing thoughtful, responsive, and caring service – and knowing that she made you feel supported means the world to us. 🌷
We'll be sure to pass along your kind words to her personally (she's going to be over the moon! ☺️). It's customers like you who make our work so rewarding.
Thank you for trusting us and for taking the time to share your experience so far. We're here for you every step of the way – if you ever need anything else, just drop us a line. 💌
Wishing you all the best, and we hope you love your order when it arrives! 🎁✨
Best regards,
Leely Customer Care Team
online customer service support was…
online customer service support was great. quick and easy response to inquiries.
16 July 2026
Reply from Leely
Dear Paris Lacazeracing.com,
Thank you so much for your wonderful feedback! 😊 We're truly delighted to hear that our online customer service support met your expectations and that you found our responses quick and easy to work with. 💬⚡
Providing efficient and helpful support is always our top priority, and knowing that we made a positive impression means a lot to us. Your kind words encourage our team to keep striving for excellence every day! 💪✨
We truly value your trust and support, and we look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out — we're always just a message away! 💌
Best regards,
Leely Customer Care Team
You have such a lovely selection of…
You have such a lovely selection of dresses, I wish I found you much sooner! Circumstances changed on my end, and led me to needing customer support. Marin took great care of me. She was always understanding, kind, and supportive throughout the process of an unfortunate cancellation request.
I will be back, and will keep my end of the promise thai time. Thank you, you are much appreciated.
21 July 2026
Reply from Leely
Dear CMK,
Thank you so much for your heartfelt review! 💖 Your kind words truly made our day. We're so happy to hear that you loved our dress selection, and we're especially grateful that Marin was able to support you with kindness, understanding, and care during your cancellation request. 😊 While we're sorry your plans changed, we're honored that we could make the process a little easier for you. We'll be sure to share your wonderful compliments with Marin! ✨ We can't wait to welcome you back when the time is right, and we're excited to help you find the perfect dress for your next special occasion. Thank you again for your trust and support! 🌸👗
Best regards,
Leely Customer Care Team
Reply from Leely
Dear Ty,
Thank you so much for your kind review! 🌷 We're delighted to hear that Marin was able to assist you quickly and provide helpful support. Your satisfaction means a lot to us, and we'll be sure to share your lovely feedback with Marin. 💕 We truly appreciate your trust in Leely and look forward to providing you with a great experience again in the future! ✨
Best regards,
Leely Customer Care Team
Marin provided excellent assistance, I look forward to next order
Marin provided excellent customer service in assisting me with my order. She kept me informed of my order status regarding delivery. When I decided to return my order, Marin again assisted me through the process. This was my first order from Leely and I would order again. I’m impressed with the selection and styles of formal clothing and the item I ordered was of beautiful quality. I look forward to my next purchase.
7 July 2026
Reply from Leely
Dear Susan F,
Thank you so much for your wonderful review! 💖 We're absolutely delighted to hear that Marin provided you with excellent support from start to finish, keeping you updated on your order and making your return process smooth and stress-free. 😊 It also means so much to know that you were impressed with the quality of your item as well as our selection of formal dresses. We'll be sure to share your kind words with Marin—they'll be thrilled to hear them! 🌸 Thank you for choosing us for your first order, and we can't wait to help you find your next perfect dress. Happy shopping! ✨
Best regards,
Leely Customer Care Team
Customer Support Communication
The customer support rep, Marin, was able to resolve my issue and provide the requested information in a professional and timely manner.
7 July 2026
Reply from Leely
Dear Lisa,
Thank you so much for taking the time to share your wonderful feedback! 💖 We’re delighted to hear that Marin was able to resolve your issue and provide the information you needed in a professional and timely manner. Your kind words mean a lot to our team and motivate us to continue delivering the best possible service. We truly appreciate your trust in ZAPAKA and look forward to assisting you again whenever you need us. 😊
Best regards,
Leely Customer Care Team
Mermaid beaded dress
The dress i ordered was lovely and quality good, but unfortunately about 3 sizes too small.
Contacted company and Mica kindly helped with lots of options for me rather than paying postage to return.
I decided to return as dress was for a wedding and I didnt want to risk exchanging it or taking vouchers as I do need an 18 and find the sizing small. Dress returned tracked through royal mail and I await refund ???
2 July 2026
Reply from Leely
Dear Carol Bell,
Thank you for taking the time to share your experience with us! 🌷 We're delighted to hear that you loved the quality and design of the dress, although we're sorry the sizing wasn't the right fit for you. 💕 We're especially happy to know that Mica was able to provide you with several helpful options and support you throughout the process. We'll be sure to pass along your kind words to her! 😊 We also appreciate your patience while your return is being processed. Thank you again for choosing ZAPAKA, and we hope to have the opportunity to provide you with an even better shopping experience in the future. ✨
Best regards,
Leely Customer Care Team
Followed the Returns Process but Had to Fight for My Refund
I read the returns policy before purchasing and was aware that I would need to pay for return postage if the dress wasn't suitable. I was happy to accept that.
I am a standard size and the dress didn't fit properly. I followed the return instructions exactly as provided. Although my order was dispatched from the UK, I was instructed to return it to an address in the USA, which cost me £30 in tracked postage.
The tracking showed that delivery was attempted, but over the following three months I repeatedly contacted customer services. I was continually told the dress had not been received and was asked to investigate the parcel myself.
I had fulfilled my responsibility by returning the dress to the address they provided. I do not believe it was reasonable to expect me to resolve issues with their chosen return address.
In the end, I only received my £100 refund after raising a dispute with PayPal, who found in my favour.
My issue was not with paying for the return, but with the lack of a refund despite following the returns process correctly. Based on my experience, I would not purchase from this company again.
27 June 2026
Unprompted review
Reply from Leely
Dear Suzanne Lindsay,
We sincerely apologize for all the trouble you encountered. We value your feedback and will improve our return service.
Best regards,
Leely Customer Care Team
My customer care representative
My customer care representative, Riley, did a great job! I had some questions and Riley answered them quickly. Riley was, also, very informative and personable, and I really appreciate that. That kind of friendly customer service makes me want to eep coming back!
13 June 2026
Reply from Leely
Dear LauraBridges,
Thank you for your lovely review! We’re glad Riley offered you friendly and efficient service. Looking forward to your next purchase.
Best regards,
Leely Customer Care Team
I do NOT recommend purchasing from this…
I do NOT recommend purchasing from this company.
My experience revealed serious issues with transparency and customer communication.
The 7-day return window is not clearly disclosed during checkout and is only buried in the Returns & Refunds policy page. This is not adequately communicated at the point of purchase, which is misleading for customers.
My order also took approximately 6 weeks to arrive from China, with no clear expectation set at the time of purchase regarding the shipping timeline.
In addition, after placing my order, I received no meaningful communication at all—no “order confirmed,” no “processing updates,” and no “shipping notification.” I had to wait in complete uncertainty until the package eventually arrived.
Based on this experience, I believe the company lacks ethics and good business practices.
I would strongly caution others before ordering a clothing item.
10 June 2026
Unprompted review
Reply from Leely
Dear Cindy Kroeger,
We offer our sincere apologies for every inconvenience you have suffered.
Our team will prioritize your request if you write to customercare@leely.com.
We appreciate you giving us the chance to serve you personally.
Best regards,
Leely Customer Care Team
Leely has a return policy of only 7…
Leely has a return policy of only 7 days. Why? I have no idea. But that’s the first thing buyers need to know should they decide to patronize this company.
I had been ill so I didn’t open the package until day 8. They sent me the wrong dress. I wrote to customer service and they said there was nothing they could do. I wrote back saying that their policy was not clearly stated at the point of purchase and that I wanted a refund for the dress which cost $100 plus. I knew I would be responsible for paying for the return postage but I didn’t think I would have to eat the entire expense of the wrong dress. They offered me a $12 refund or a $22 coupon to use at their store.
This is an outrageous policy and Leely is definitely not a customer friendly company. In fact, they are rip off artists. Please investigate this company yourself before you’re tempted to buy anything from them.
Additional information on this company. Below they responded to my review on Trustpilot. They said they wanted to work with me to make sure I was satisfied. See their response below. After writing to their customer service person, Marin, I received the same email from them that I received before. They offered me $12 for a refund or $22 for towards an additional purchase. They had already sent the same form letter they had sent before.
Not a trustworthy company.
6 June 2026
Unprompted review
Reply from Leely
Dear JM Gordon,
We sincerely apologize for the unsatisfactory handling result. We will immediately address your matter. Please contact us by sending an email to customercare@leely.com.
We hope to resolve all your concerns promptly.
Best regards,
Leely Customer Care Team
Marin was very helpful with explaining…
Marin was very helpful with explaining my options and giving me instructions on returning.
12 June 2026
Reply from Leely
Dear BriannaMoza,
Thank you for your positive feedback. We are glad Marin clearly explained all your options and walked you through the return instructions.
Hope to assist you again in the future.
Best regards,
Leely Customer Care Team
Very slow processing & refund issues
I placed my order on 2nd June & specified the occasion date required is 12th June. They confirmed my order has still not neen dispatched (on 11th June) & are refusing to issue a full refund (only a partial one), as per their T&C's. Very disappointing!
11 June 2026
Unprompted review
Reply from Leely
Dear Michaele F,
We are truly sorry your order was not dispatched before your occasion and for the unsatisfactory refund offer. We will follow up your case urgently. Please email us at customercare@leely.com.
We hope to resolve all your concerns promptly.
Best regards,
Leely Customer Care Team
A lovely person called Marin replied to…
A lovely person called Marin replied to my message I had ordered the wrong size so I sent a email straight away Marin got back to me to reassure me my size had been changed fantastic service 5 stars ⭐️
9 June 2026
Reply from Leely
Dear Angela Barr,
We're glad Marin helped you adjust the size quickly and put your mind at ease. Thanks for your great !
Hope to serve you again soon.
Best regards,
Leely Customer Care Team
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