The dress i ordered was lovely and quality good, but unfortunately about 3 sizes too small. Contacted company and Mica kindly helped with lots of options for me rather than paying postage to return... See more
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Review summary
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Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have i... See more
Company replied
Phoenix is really awesome, helped me with my order, I really appreciate it! I gave 4 stars, because I’m still waiting for my dress to arrive, I’m not sure if it’s going to come on time, I hope it will... See more
Company replied
Even though the dress did not work for us, and the return process had a few steps, it went smoothly and the refund was processed quickly. The dress was very good quality, it just was the wrong size. T... See more
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Company details
Written by the company
Leely is an online fashion retailer dedicated to providing stylish and affordable dresses for special occasions such as weddings, proms, and parties. We aim to wrap you in silhouettes and styles that make you feel beautiful and create lasting memories for your big moments. We offer a variety of dresses and are committed to making your dress search easier with our Global Shipping services. At Leely, we are continuously listening to customer feedback and working diligently to enhance every aspect of your experience, from product quality and accurate sizing to customer service and delivery.
Contact info
United States
- customercare@leely.com
- leely.com
4.0
Great
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Marin was so helpful in refunding my…
Marin was so helpful in refunding my order. No fuss, and did their best to help me.
8 June 2026
Reply from Leely
Dear JoleneIronside,
We're glad Marin handled your refund smoothly for you. Thank you for your kind feedback.
Hope to assist you again in the future.
Best regards,
Leely Customer Care Team
Terrible TERRIBLE TERRIBLE
Terrible, TERRIBLE company
My experience with Leely has been one of the most frustrating customer service experiences I have encountered.
The issue is not the product itself. The issue is Leely’s repeated refusal to answer direct questions and address the facts of the case.
On 19 May 2025, I emailed the company and clearly stated that I wanted my order cancelled.
Since then, I have repeatedly asked a simple question: why was my cancellation request not acted upon before the order was shipped?
Rather than answering this question, Leely has sent multiple template responses discussing returns, refunds, and customised items. These responses completely ignore the issue I am actually raising.
Even after I quoted the exact wording of my cancellation request from my email, customer service continued to insist that no cancellation request had been received. They have also failed to provide a direct explanation for why the order was processed and dispatched after my request was made.
What I have found most concerning is the apparent unwillingness to engage with the contents of their own email correspondence. Instead of addressing specific points, I have received the same generic responses repeatedly, regardless of the questions asked.
Customers should be aware that if a problem arises, obtaining a clear answer may prove extremely difficult. Based on my experience, communication has been poor, accountability has been lacking, and legitimate questions have gone unanswered throughout the process.
1 June 2026
Unprompted review
Reply from Leely
Dear Cerys Feeley,
We’re deeply sorry for ignoring your cancellation request and failing to answer your questions directly. Kindly email us at customercare@leely.com, we will review your records and resolve this matter promptly.
Best regards,
Leely Customer Care Team
Very good Marin was very helpful with me
5 June 2026
Reply from Leely
Dear ElisabethExhume,
We are happy that Marin delivered satisfying assistance to you.
Looking forward to serving you again soon.
Best regards,
Leely Customer Care Team
Reply from Leely
Dear Alex Osei,
We sincerely apologize for any inconvenience this may cause. We have contacted you via email to resolve this issue; please check your inbox.
Thank you for giving us the opportunity to assist you personally.
Best regards,
Leelyuk Customer Care Team
The dress is amazing quality thank you
The dress is amazing quality thank you! While waiting for my order I had a few issues which your worker Marin greatly helped me out with! Super easy communication and I was reassured well about my parcel, big thanks to them!
3 June 2026
Reply from Leely
Dear Noor Ibrar,
We’re delighted to know Marin patiently solved your concerns and you’re satisfied with the premium quality of the dress.
Looking forward to serving you again soon.
Best regards,
Leely Customer Care Team
What a breath of fresh air
What a breath of fresh air this company is. I ordered a dress in two sizes as I wasn’t sure about the fit. I then thought to check for company reviews after placing the order (hormone fairy addling my brain). My heart sank when I saw the problems with returns and quality people had written about. I geared myself for a loss of money.
Within a couple of days of ordering, and paying for both dresses I got an email. They explained that they were based overseas and this caused a high restocking cost on returns. They realised I intended to return one of the dresses, so they asked for my measurements and offered to make one customised for me. I explained I was an odd size and gave them the measurements, still not holding my breath.
Yesterday a dress turned up, it is stunning, fits like a glove, and the fabric and needlework is fantastic. I’ve also been refunded for the second dress.
I cannot believe the customer service from Leely, and the workmanship is far superior to JJs House, whom I brought an evening gown from several years ago.
I see there are some negative reviews, and I would be the first person to call out issues, but not this time. They are the most professional company I’ve brought from in years.
31 May 2026
Unprompted review
Reply from Leely
Dear Susan Dorney,
We greatly appreciate your detailed and warm feedback and are delighted the customized dress fits you perfectly.
Looking forward to serving you again soon.
Best regards,
Leely Customer Care Team
Save yourself the headache and do not…
Save yourself the headache and do not purchase from this company. I received a stained and ripped dress that appeared to be used since it arrived with no tags attached. The dress cost over $100 with shipping and taxes, yet customer service only offered me a $30 refund, or told me I could ship it back at my own expense for only a $70 refund.
I’ve gone back and forth with customer service and still have no resolution. Every response feels automated because they completely ignore my questions and just repeat the same return options over and over again.
To make matters worse, the dress was shipped in a flimsy bag with no proper packaging to protect it during transit. Absolutely terrible customer service and quality control. I’m now out over $100 and left without a dress for my bridal shower. I would never recommend this company to anyone.
13 May 2026
Reply from Leely
Dear Bella K,
Hello, we sincerely apologize for the fact that you received a dirty, torn and unlabeled skirt, and that the customer service responded mechanically and failed to solve your problem during multiple communications. 💕 We completely understand your anger and helplessness, especially after losing more than $100 before such an important moment as the bridal shower. This is definitely not the experience we want to bring to any of our customers. We need to explain to you that the condition of the skirt you described is seriously inconsistent with our strict quality control standards, and we take it very seriously and are willing to take responsibility for it. We are also deeply sorry for the inability to effectively respond to your questions in the customer service reply. 📋 In response to the problem you encountered, we have sent the corresponding solution to your email, please take the time to check it (please also pay attention to the spam box). We hope this plan can properly respond to your concerns, and thank you for your understanding and tolerance. 🌹
Best regards,
Leely Customer Care Team
The dress I ordered was way too small. Sizing was not accurate
The dress I ordered was way too small. Not even close to regular sizing. They only give 7 days to return. I was on vacation and missed the return period by just a few days. They made no exception. Would not purchase from this company again.
4 May 2026
Unprompted review
Reply from Leely
Dear Sandy Cary,
Hello, we sincerely apologize for your disappointment and dissatisfaction regarding the dress being too small, the short return period, and the inability to return it promptly due to your vacation. 💕 We completely understand your frustration at discovering the size was incorrect upon returning from your vacation but having missed the return period. Please note that the 7-day return period is part of our standard policy, designed to ensure timely processing of returns. However, we understand that each customer's situation is different, and the delay caused by your vacation was not due to negligence. 📋 We have sent a solution to your email address regarding your issue; please check it when you have time (and also check your spam/junk mail folder). We hope this solution will resolve some of your problems. Thank you for your understanding and patience. 🌹
Best regards,
Leely Customer Care Team
Return Process
Marin did a great job helping me with my return. A provided return label would be a big help and I wish shipping charges would be refunded as well. Overall it was a positive experience.
8 May 2026
Reply from Leely
Dear Meredith，
Thank you so much for sharing your experience — and for the great suggestions! 🥰💕 We're really happy to hear that Marin made your return process a positive one. 🌟 And you're absolutely right: a pre-provided return label and refunded shipping charges would make things so much easier for customers — we truly appreciate you pointing that out and will take it to heart as we work to improve! 😊✨ Thanks again for your understanding and support!
Best regards,
Leely Customer Care Team
I had a problem with the sizing of the…
I had a problem with the sizing of the dress I ordered originally.
When I got in touch with Leely they replied to my problem straight away.
Particularly Marin who has gone above and beyond to make sure I was satisfied with my choices.
Thank you so much Marin for all your help and advice. I very much appreciate it.
13 May 2026
Reply from Leely
Dear MelanieWilson，
What a lovely message — thank you from the bottom of our hearts! 💕 We're so glad Marin could step in and turn a sizing issue into a truly positive experience, going above and beyond to make sure you felt heard and happy with your choices. 🌟😊 Marin will be over the moon to read this! Thank you for trusting us, and we're always here for you! 💖✨
Best regards,
Zapaka Customer Care Team
Martin was very helpful with my query…
Martin was very helpful with my query and answered all my questions efficiently and promptly.
12 May 2026
Reply from Leely
Dear Ciara mac，
Thank you so much for your wonderful feedback! 🥰 We're so happy to hear that Martin was able to help with your query so efficiently and promptly — because clear answers and fast support are exactly what you deserve! 🌟💕 Martin will be thrilled to know you appreciated the help. Please come back anytime! 😊✨
Best regards,
Zapaka Customer Care Team
Overall good experience
Delayed communication, probably due to prom season, but otherwise a good experience.
11 May 2026
Reply from Leely
Dear Stacey，
Thank you for your understanding and kind feedback! 💕 You hit the nail on the head — prom season does keep us extra busy, but we're so glad you still had a good experience overall! 🌟😊 We truly appreciate your patience with the communication timing, and we can't wait to help you shine on your special day! ✨💖
Best regards,
Leely Customer Care Team
Marin was very helpful with my return
Marin was very helpful with my return. Much appreciated!
8 May 2026
Reply from Leely
Dear customer，
Aww, thank you so much for shouting out Marin! 🥰 She’ll be absolutely thrilled to know she could make your return process feel helpful and smooth — because no one likes stressful returns! 💕✨ We really appreciate you taking the time to share this, and we’re always here if you need anything else. 😊🌟
Best regards,
Leely Customer Care Team
The dress was not what it looked like…
The dress was not what it looked like from the picture. They are wanting to give me back $10 after I paid $149. This is such a SCAM.
29 April 2026
Unprompted review
Reply from Leely
Dear Christiana Hill,
We are truly sorry to hear that the dress did not meet your expectations and that our offer of a $10 partial refund felt unfair — we completely understand your frustration. 💕 Please know that the partial refund was offered as a convenient, no-return option to save you the time and cost of shipping the item back. However, we absolutely do accept returns. If you prefer, you are welcome to return the dress for a full refund according to our return policy. 📋 We have already sent a more detailed solution to your email address, including the return instructions. Kindly check your inbox (and spam folder) at your earliest convenience. We truly hope to resolve this matter for you properly. 🌹
Best regards,
Leely Customer Care Team
Thank you Zane. Customer service was fantastic
Customer service was fantastic throughout the entire process. Zane was VERY helpful.
20 April 2026
Reply from Leely
Dear customer Elaine B，
We're absolutely thrilled to receive your kind words — thank you! 🥳 Zane is over the moon knowing he could make your experience fantastic from start to finish. 🌟💕 Providing helpful, caring support is what we love to do, and your feedback truly brightens our day! Can't wait to have you back at Leely! 😊✨
Best regards,
Leely Customer Care Team
Reply from Leely
Dear LS，
Thank you so much for your sweet feedback! 🥰 We’re absolutely delighted to hear that you found our customer service great and easy to work with — that’s exactly the kind of smooth, friendly experience we strive to deliver every single day! 🌟💕 Your support means the world to us, and we can’t wait to help you find something wonderful again soon! 😊✨
Best regards,
Leely Customer Care Team
I was pleasantly surprised with this…
I was pleasantly surprised with this company and the quality of my dress! Shipping was quicker than expected too!
I had ordered the wrong size and immediately ordered a new one. It came much faster than other reviews had stated and customer service was quick to respond with three different return options for the wrong-sized dress. They made things right for my mistake and I am so thankful!
14 April 2026
Reply from Leely
Dear customer，
Thank you so much for your wonderful feedback! 💕 We're absolutely delighted to hear that your dress quality pleasantly surprised you and that shipping arrived even faster than expected — what a happy surprise! 🌟😊 We're also so glad that even with the size mix-up, our team was able to offer you multiple return options quickly and make things right. Your gratitude means the world to us, and we truly appreciate your trust and understanding. 💖 We can't wait to serve you again!
Best regards,
Leely Customer Care Team
Marin was of great help as there was…
Marin was of great help as there was some misunderstanding after I ordered. She answered every email quickly and explained the process of how they operate, whether you order a regular size or custom as well as shipping times. The dress was shipped pretty quick , it fits great and is also of good quality!
Be sure before you order you know their policies and how they go about production and you will be happy with what you get!
20 April 2026
Reply from Leely
Dear customer，
Thank you so much for your thoughtful and detailed review! 💕 We're so happy to hear that Marin was able to clear up the misunderstanding and guide you through everything — from sizing and custom orders to shipping times, all with quick and clear communication. 🌟😊 It's wonderful that your dress arrived quickly, fits beautifully, and meets your quality expectations. And thank you for the great advice to future customers — knowing our policies truly helps make the experience even better! 💖 We truly appreciate your trust and support!
Best regards,
Leely Customer Care Team
DO NOT PURCHASE FROM LEELY
DO NOT PURCHASE FROM LEELY. This "company" is a complete scam. The dress I ordered was not at ALL what was pictured, sizing was off, fabric was cheap and stiff, and the lace was all wrong. I originally asked to cancel my order because it would arrive too late, and was told I would receive no refund for cancelled orders. When the dress arrived and was too small, completely different than expected, and not at all what I paid for, I was told I could either get a $45 "store credit" or return the item for "inspection" before getting a full refund. The address provided for returns is invalid, and their customer service is fraudulent and unhelpful. I have filed a dispute with my credit card company, and will report them to the BBB as well. I paid $125 + shipping for complete garbage, and will not be satisfied until I get a FULL refund on my order.
16 April 2026
Unprompted review
Reply from Leely
Dear Ines Kausche,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused you. 💕 We completely understand your anger — receiving a dress that does not match the photos, has sizing and quality issues, and then facing difficulties with cancellation and return policies is absolutely not the experience we want any customer to have. Please know that we take every quality and refund concern very seriously. While our policies do state that cancelled orders may not be refundable, we also understand that situations vary, and we are always willing to review each case fairly. The return address we provide is valid, and we regret if there was any confusion or error in your case. 📋 We have already sent a resolution proposal to your email address and kindly ask you to check your inbox (and spam folder) at your earliest convenience. We truly hope you will consider our offer so we can resolve this matter in a fair and respectful way. Thank you for giving us the opportunity to make things right. 🌹
Best regards,
Leely Customer Care Team
Joyce was helpful and professional
Joyce was helpful and professional. The only reason that I didn’t give 5 stars is because the company does not deliver to military bases. This caused an inconvenience and cost me extra money to have it sent to my sister who then will pay for shipping to send the order to Okinawa, Japan.
15 April 2026
Reply from Leely
Dear Anonymous,
Thank you so much for your thoughtful review! 💕 We're truly glad to hear that Joyce provided you with helpful and professional service — she'll be so happy to know you appreciated her support. 🌟 We also sincerely apologize for the inconvenience caused by our current shipping limitations to military bases, and we completely understand how frustrating it must have been to arrange an alternative delivery to Okinawa at an extra cost. Your feedback is incredibly valuable, and we will certainly take it into consideration as we look for ways to improve our shipping options in the future. Thank you for your understanding, and we hope to serve you better next time! 💖
Best regards,
Leely Customer Care Team
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