I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
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Helpful and knowledgeable
Santosh Kamble was great, really helpful and knowledgeable. Got all the info and assistance I needed. Thanks Santosh!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Susan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
The customer service was prompt and user friendly
The customer service was prompt and excellent, all thanks to Shaikh Tahanun for helping me out with the issue.
I mistakenly ordered for a new sim while trying to buy a data top up.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Frank,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Brill customer service
Brill customer service, excellent help and advice from Sarfaraz. Highly recommend.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Gemma,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Very friendly customer service and gave…
Very friendly customer service and gave me much needed data free until my plan renews, excellent work
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Mark,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Very helpful answer to all my queries
Very helpful answer to all my queries
8 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Linda,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Chirag Shah was very helpful and…
Chirag Shah was very helpful and patient. I had suddenly realised our deal was almost cancelled due to payments being taken from an old card, but he reactivated it seamlessly at 10.30 on a saturday night, when I was worried i would have had to wait till monday ti get assistance . Thank you so much.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Customer,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
The way he talks and The way he helping…
The way he talks and The way he helping me about my concerns hatts off.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Rahul,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Excellent IT help
I was very fortunate to get through to Shivram Singh when I called Lebara's IT Help Desk.
I'd previously wasted a lot of time trying to get an issue sorted via their 'text chat' without success, but Shivram immediately understood the issue and guided me through to a resolution. He was knowledgeable, patient, helpful and polite. Thank you Shivram.
8 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Christine,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Prompt and efficient
Prompt, helpful, straightforward assistance. I am very satisfied, especially because I had anticipated problems due to the fact that my problem involved money and the cost of my monthly plan
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Caro,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Good customer service,the customer care…
Good customer service,the customer care service was very helpful(Sukhwinder Singh)
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Fabion,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
I have been having difficulty with…
I have been having difficulty with issues arising as a result of my credit card being used fraudulently so I had to set up new payment details which wasn’t straight forward for me but your staff helped me through it I have spoken to 3 members of your team on 3 separate occasions and the issue has now been sorted thank you
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Catherine,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Reply from Lebara Mobile (UK)
Hello Vinesh,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
It was great customer service by…
It was great customer service by Mallikarjun Banne
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Daniel,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Ayan was 10 out of 10
Ayan was 10 out of 10. I hope that every time I get in contact the person is as helpful as them!
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Sebastain,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Vishvesh was extremely helpful
Vishvesh was extremely helpful, thank you for helping me with my issue. Very polite and friendly too.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Consumer,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Was assisted adequately and quickly
Was assisted adequately and quickly. Thank you.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Hrih,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Direct debit query
We were unsure why our direct debit had not been taken this month but Sinmoy Chetia was very understanding and managed to sort it out for us. He was very friendly and helpful.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello J,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Nice to talk with Palak kukreja
Nice to talk with Palak kukreja. She helped me to resolve my problem.She was polite
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Blessy,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Made request to change my mobile number…
Made request to change my mobile number and Raviraj was courteous and helpful thank you
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ian,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Kirti B was an exceptionally patient and kind
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very good. She provided excellent help and was brilliant in helping me. Well done Kirti B - if only every company employed people who are as helpful as you've been for me. Bless you!! Jonathan Richards
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Jonathan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
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