I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
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Direct debit query
We were unsure why our direct debit had not been taken this month but Sinmoy Chetia was very understanding and managed to sort it out for us. He was very friendly and helpful.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello J,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Nice to talk with Palak kukreja
Nice to talk with Palak kukreja. She helped me to resolve my problem.She was polite
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Blessy,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Made request to change my mobile number…
Made request to change my mobile number and Raviraj was courteous and helpful thank you
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ian,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Kirti B was an exceptionally patient and kind
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very good. She provided excellent help and was brilliant in helping me. Well done Kirti B - if only every company employed people who are as helpful as you've been for me. Bless you!! Jonathan Richards
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Jonathan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Harsh was very helpful
Harsh was very helpful, prompt and clear in his advise.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello David,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Excellent thanks Aditya Latpeta
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Shaikh tahanun guided me well and i got…
Shaikh tahanun guided me well and i got the solution instantly
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Vasu,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Very very helpful he was very…
Very very helpful he was very experienced sort out easily my problem thank you Lebara
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Necia,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Very helpful
Very helpful, not complicated, very quick. Team member was Arti Pote.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
very helpfull solving issue with my sim
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Paul,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Harshvardhan was really helpful &…
Harshvardhan was really helpful & quickly resolved our query.Thanks
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Swapnil,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Aman Varma was excellent
Aman Varma was excellent. For once I got all the answers I needed.
Edit:When I checked after leaving this review that auto renewal had been turned off, as advised by Aman during my chat, it transpired it hadn’t been turned off at all which meant a payment would be taken tomorrow.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Gary,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Melatho was most helpful in dealing…
Melatho was most helpful in dealing with my issue.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Georgia,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Really happy with Lebara
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wherever I’ve been. I did have one query and the support agent Tejaswini Mane was brilliant — super helpful and sorted everything out quickly. Would definitely recommend to anyone looking for an affordable SIM with no fuss.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Tanish,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Reply from Lebara Mobile (UK)
Hello Grahamt,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Manju was extremely helpful with…
Manju was extremely helpful with swapping my mobile number, very efficient and friendly
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Shuan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
I called to request a called log and…
I called to request a called log and the agent was really well prepared his name is Sinmoy Chetia, and his customer service was outstanding! Thanks
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Enzo,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Politely and sincerely explained about…
Politely and sincerely explained about SIM and lebara policy.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Sunil,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Mohammedamir was so patient and very…
Mohammedamir was so patient and very polite very professional he helped me with my SIM card and to keep my existing phone number excellent customer service
It was an absolute pleasure to speak with Mohammedamir thank you for your help.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello William,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Neha S was very helpful and resolved…
Neha S was very helpful and resolved the issue quickly, excellent customer service!thank you so much.
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Pamela,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
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