I recently changed my works mobile phone after retiring early and network provider to Lebara. The whole process from clicking the new sim package with 50 Gb of data to getting my new sim the next... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kirti B was an exceptionally patient and caring as well as a knowledgable customer service agent for Lebara. Being an old person in need of clear and concise information and Kirti B was so very, very... See more
Company replied
Really happy with Lebara! Switched over a few months ago and it’s been smooth sailing. Great value for money, the international calling rates are unbeatable, and the network coverage has been solid wh... See more
Company replied
Nitesh was very helpful and solved my data roaming issue immediately. I was able to call Lebara on WiFi from Jersey as I discovered unexpectedly that it is not covered for roaming. He added a complim... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
76K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arnold was very helpfulto solved my…
Arnold was very helpfulto solved my query
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Pallavi,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Abhijit Very professional agent five…
Abhijit Very professional agent five star.thanks
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Rubina,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Hi...I have called up this morning to…
Hi...I have called up this morning to the customer service department and spoke to one Mr. Aditya ... He heard concern politely and resolved it amicably....
Thank you so much Aditya
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Damodar,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
good experience
ARTI POTE takes his or her time to search for helpful instructions for me, which really answered my questions. So it was a good experience.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Zihe,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
My conversation with Sagar H
My conversation with Sagar H was very helpful and hopefully sorted my problem.
My only other comment agents appear to be limited to 2 minutes waiting for a reply. This is not long enough.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Dave,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great customer service - Pooja A was very helpful.
Great customer service. Pooja A was very helpful and friendly. He answered every question I had and was very efficient in providing me with the information I needed.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Maz,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Arnold was very kind and quick to…
Arnold was very kind and quick to resolve my issue
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Amina,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Vishvesh was super helpful
Vishvesh was super helpful, got me all sorted with my esim request.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Nick,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Lebara is an excellent SIM service…
Lebara is an excellent SIM service provider. Their customer service is top-notch. Ajinkya helped me out in no time at all. Highly recommended!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ven,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Not getting back to me regarding…
Not getting back to me regarding compensation their sire says owed if problems setting up SIM or phone. I had to wait nearly 2 weeks for my SIM to work and now I'm being ignored again.
15 April 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Emma,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to my personal email address below and one of my team members will contact you ASAP.
John-Paul Patten
Operations Director
TrustPilotEscalations@lebara.com
UNRELIABLE, UNHELPFUL, AVOID
Left a previous review on Trustpilot due to my calls dropping out & appalling customer service.
Received a response to my previous review from Lebara suggesting that they were keen to help me resolve matters and asked for me to contact them on their Trustpilot escalation email address.
Received one call from that department but now they too fail to call back when promised.
When you call to try and speak to someone yourself from their department - you are always fobbed off “they’re not in the office yet, someone will call you back”…
It’s the same excuses every time.
Don’t waste your time with this provider… all will be fine until you need anything from customer service or their technical team and then you will see exactly what kind of provider they really are… nobody seems to be true to their word.
I will be escalating to Communication Ombudsman so a resolution is actually received.
1 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello To,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
John-Paul Patten
Business Operations Director
Pratik Pawar made my experience super…
Pratik Pawar made my experience super easy! He got my refund sorted within minutes!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Z Ahmed,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
TWO MONTHS OF UNRESOLVED FAILURES: Contract Cancelled Without Notice
I am forced to write this after two months of systematic service failure, ignored formal complaints, and now, the unexplained cancellation of my contract.
Since my initial complaint on 07/03/26 (Order G0041102869), my experience with Lebara has been a series of broken promises:
• Failed Callbacks: Despite Lebara’s "Care" team emailing multiple times (24/03, 01/04, and 02/05) to apologize and request a time to resolve this, they have repeatedly failed to call at the agreed times.
• Contract Terminated Without Notice: My auto-renewal contract, confirmed by Shasheem on 01/04, was suddenly cancelled on 01/05 with no notification, leaving me without a working phone line.
• Vulnerability Ignored: Lebara is fully aware that I am a caregiver for my seriously unwell parents. Being left without a phone for medical emergencies is causing significant and unnecessary distress.
• Unprofessional Conduct: I have been hung up on by three separate agents (Moin, Rulin, and Zeeshaw) and given conflicting information by Joel, Santos, and others.
Lebara has ignored my repeated requests for their formal Complaints Handling Procedure and a "Letter of Deadlock". I have given them every opportunity to rectify their errors with still no response to date.
I look forward to your prompt reply otherwise I will be escalating this to the Communications Ombudsman as a priority case of service failure and breach of contract.
2 March 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Paul,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
John-Paul Patten
Business Operations Director
lebara big scammcompony
lebara big scammcompony, from all top up credit stoll, only one text message use after all credit gone..in last 3years from circa £200 top up I sent 10text message and allmoney credit out..Lebara big brobber branch!!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to my personal email address below and one of my team members will contact you ASAP.
John-Paul Patten
Operations Director
TrustPilotEscalations@lebara.com
I have been with Lebara now for many…
I have been with Lebara now for many years.
Customer serves, on the occasion I have needed it, has been great.
Value has been great
Coverage has been great.
Why would anyone choose anyone else as their mobile provider?
9 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello TallyHo,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Helpful and knowledgeable
Santosh Kamble was great, really helpful and knowledgeable. Got all the info and assistance I needed. Thanks Santosh!
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Susan,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
The customer service was prompt and user friendly
The customer service was prompt and excellent, all thanks to Shaikh Tahanun for helping me out with the issue.
I mistakenly ordered for a new sim while trying to buy a data top up.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Frank,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Brill customer service
Brill customer service, excellent help and advice from Sarfaraz. Highly recommend.
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Gemma,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Very friendly customer service and gave…
Very friendly customer service and gave me much needed data free until my plan renews, excellent work
10 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Mark,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Very helpful answer to all my queries
Very helpful answer to all my queries
8 May 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Linda,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.