Lease Car  Reviews 

6,719
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(6,719)

695 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and Helpful

Stephen B was super helpful and answered all my questions, even if silly, as a young, first time car leaser. He made the experience simple and easy and ensured I knew what I was getting in to. The drop off was also easy and quick, and someone contacted me to set up gap insurance. Also, I love my new Corsa.

24 April 2026
Rated 5 out of 5 stars

The only place I'll go for a car

I looked at another leasing company to get my car, the price they advertised was slightly cheaper but when it came down to getting the car the price was way more than the advertised price. Lease car were the next best price and the price they stated was the price I paid.

They were excellent to deal with, process was easy and they got me a car sorted and ready for delivery really quickly. I know people ordering the same car who have had to wait a lot, lot longer.

My fiancée had a car off lease car previously and they have been excellent all the way through with her. So really they should have been my first choice and lesson learned by the poor experience I had going elsewhere where! Lease car will 100% be my first choice next time.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Ed Rose

Ed Rose, my main contact is the reason I stick with Lease car. We all know we can get cars from many car leasing companies. He gives me the service, and I have trust that he gets me the best prices. I have worked with Ed for over 13 years.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievably good service from Steve…

Unbelievably good service from Steve Bowers and everyone at LeaseCar. I had an urgent need for a car and they got it sorted more or less within 48 hours. Can’t recommend Steve and the wider team highly enough: friendly, professional and responsive throughout.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve worked with Ed for many years…

I’ve worked with Ed for many years leasing cars for my business. He’s always incredibly helpful, reliable and knowledgeable in making sure we can get the best cars for our budgets. I would highly recommend his services

24 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Star experience

Genuinely though, Mr. Mat Machin made the whole process easy, stress-free. Clear communication & delivered my car on time as committed. Thank you again for all the support.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Never an issue using Leasecar

We get the vast majority of our company vehicles through Leasecar and they have never let us down. Ed Rose, our Account Manager, is a genuine pleasure to deal with and always gets us the absolute best deals!

28 March 2026
Unprompted review
Rated 4 out of 5 stars

The process was very straightforward…

The process was very straightforward and Jim Dean was very helpful in explaining the process and was happy to take subsequent calls. The car took slightly longer to arrive than anticipated - appreciate that Easter didn't help with this and that it was outside the direct control of Lease car.

23 April 2026
Rated 5 out of 5 stars

Ed Rose is an absolute star

Ed Rose is an absolute star! I have been leasing my car through him for almost 15 years and he is alway so helpful and nothing is ever to much trouble. He is the reason I keep returning every 4 years. That said I have found everyone I have dealt with at lease car brilliant .. highly recommend!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Really simple and easy to understand…

Really simple and easy to understand explanation from start to finish. Ed was great - friendly and expert advice on the best car to choose for my budget, how finance terms work and what a maintenance package includes. Would recommend.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I find the the service is always, prompt, helpful and informative. Deal usually with Ed Rose who always goes the extra miles to deal with any enquiries or questions.
Other members of the team are always helpful.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Ed Rose of Lease Car

Ed Rose has consistently provided us with great service over the years. prompt, courteous and willing to go the extra mile to secure us the best deal possible on our car leasing requirements. The fact we have been dealing with Ed for many years now telss its own story!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and communication

I had a very positive experience dealing with this company. The communication was excellent and prompt with Ed Rose who went out of his way to present a range of different deals to me, based on the requirements and budget range I gave him. After care has been great too. Will use again in the future.

4 August 2025
Unprompted review

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