Lease Car  Reviews 

6,722
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, guiding them smoothly through the process. Many highlight the excellent service, noting its efficiency and ease from initial inquiry to vehicle delivery. Reviewers particularly appreciate the quick responses and the overall stress-free experience provided by the team. However, some customers also noted issues with delivery delays and being left without a car. These instances included cars not being delivered as scheduled or taking longer than initially promised, sometimes due to incorrect stock information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

People report positive experiences with customer service, consistently highlighting the helpfulness,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting the ease and stress-free... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy communication - prompt replies to questions. Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful. Car delivered with petrol on empty! I t... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more

Rated 5 out of 5 stars

First time leasing and it's been a pleasure dealing with lease car, particularly Jonathon who has walked me through from the start, every part explained clearly including costs etc. Now taken delivery... See more

Rated 5 out of 5 stars

This is the third time I have leased a car through this company. On this occasion Ed Rose was my go to operator. He kept me fully informed of the progress of my application and if I had a query he... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,722)

695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Experience

Michelle was amazing from start to finish. Clear efficient communications, the process was explained, the few questions I had were supported quickly - 5* experience.

1 May 2026
Rated 5 out of 5 stars

Excellent Service

I had an excellent experience with LeaseCarUk and would happily rate them 5 stars. From start to finish, the service was smooth, professional, and stress-free.

A special mention has to go to Tom Fielding, who truly went above and beyond to help me throughout the process. He was incredibly responsive, knowledgeable, and patient, making sure all my questions were answered and that I felt confident in my decisions. Nothing was too much trouble for him, and his friendly, approachable manner made the whole experience even better.

If you’re looking for a reliable leasing company with outstanding customer service, I’d highly recommend LeaseCarUk, especially if you get the chance to work with Tom.

1 May 2026
Rated 5 out of 5 stars

Great experience

Stephen bowers has been fantastic from the first call to arranging the delivery of the car. Super professional, really friendly and has made the whole process easy from start to finish.
Very happy to recommend, thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer service from Richard

I recently leased a new Hyundai KONA hybrid N Line. As a first-time car Leasing , Richard Skingsley assisted me in securing an excellent deal, and the entire experience was outstanding. The lease terms were clearly explained, with no hidden fees. Thanks Richard

27 April 2026
Rated 5 out of 5 stars

Katy at Lease Car provided an excellent…

Katy at Lease Car provided an excellent experience from beginning to end. Her communication was clear, timely, and consistently responsive—whether by email or over the phone. She was always willing to answer questions, offering thorough and detailed explanations. Katy worked proactively throughout the process while maintaining a polite, professional, and friendly approach.

31 March 2026
Rated 5 out of 5 stars

Easy communication and prompt attention

Easy communication - prompt replies to questions.

Collection of current car and delivery of new vehicle arranged on the same day, which was very helpful.

Car delivered with petrol on empty! I think that there should be a quarter of a tank minimum! We drove delivery driver back to the train station (8 miles) before I realised we were completely empty! We returned our previous car with well over half a tank remaining!

23 April 2026
Rated 5 out of 5 stars

Excellent service from Leasecar

Excellent service from Leasecar from beginning to end. Katy Barber-Goodwin was on hand throughout to advise, listened to my preferences and helped find the best car and deal - really pleased with my new car! Would definitely recommend using Leasecar.

24 April 2026
Rated 5 out of 5 stars

Never leased before

I had never leased before so had no idea what I was doing. But I’m very pleased with the way everything went. From the first phone call to receiving my car. It was organised and slick. And I am loving my car.

23 April 2026

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