LeakBot Reviews 2,314

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 689 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and expertise in locating and repairing leaks. Many people highlight the excellent service, noting the efficiency and thoroughness of the technicians. Reviewers also appreciate the peace of mind provided by the service, especially when it comes to detecting small leaks before they become major problems. However, some customers were dissatisfied with the product itself, mentioning that the LeakBot device sometimes gave false alarms or failed to detect actual leaks. A few other people also felt that the device lost signal or stopped functioning, and some experienced issues with customer service regarding repairs or lack of communication.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise its ability to... See more

Customer service

Consumers generally find the customer service to be positive. Many reviewers praise the helpfulness and clear... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the device's ability to accurately... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person who answered our original call in response to the leakbot message was very helpful, and made an appointment to suit us. The engineer who called, Kieran, was very clear about what he was doi... See more

Rated 5 out of 5 stars

Expert arrived on time, and clearly knew exactly what he was doing. Tested the cold water system all round the house, fitted a new washer on a toilet cistern and a new outside tap. Retested the syst... See more

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

If you don't have a LeakBot, get one!

This service is provided to me by my insurer, but having experienced it, I would recommend it to anyone who worries about the damage that a leak could cause. A simple internet enabled device is clamed on to your incoming water supply pipe and then you are advised if a leak or high water use is detected. If the problem persists and cannot be resolved at home, they send an engineer to find and fix the fault.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good

LeakBot was provided by my insurance company. What a great service. It is the first time I have used it for someone to come and find the leak. They did, and repaired it. For free. Brilliant.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Receiving unexpected messages from Leakbot when I am not a customer

My phone number had been mistakenly linked to another customer’s account, and the unexpected messages looked like a phishing scam. On this occasion a LeakBot customer made a typing error. LeakBot have now successfully removed my number from that account and updated it with the correct contact details. It was difficult to make contact initially, but once I raised it on Trustpilot the problem was resolved quickly.

18 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Simon. We’re really sorry to hear about your experience, and we completely understand why receiving unexpected messages like this would be concerning.

LeakBot is a legitimate service provided in partnership with home insurers, and we would only contact individuals whose details are on our system. From what you’ve described, it’s likely that your contact details may have been added in error or via an old account, and we’d like to get this corrected for you as quickly as possible.

To clarify, when you contact us via online chat, we do ask for basic details such as your name and email address. This is purely to help us identify whether you are on our system so we can investigate and resolve any issues. Without this information, we’re unable to locate any records.

Once we’re able to identify your details, we can remove your contact information from our system so you no longer receive any messages.

Please could you contact us directly via email to support@leakbot.io and provide the phone number that is receiving these text messages.

We’d also like to reassure you that we do not use our service to gather personal information inappropriately, and protecting customer data is extremely important to us.

Thank you for bringing this to our attention.

Kind regards,
LeakBot Team

Rated 5 out of 5 stars

Recent Leakbot Service Call

Melvin was so nice & really knowledgeable of Leakbot's benefits! He explained everything he was doing to check for a possible leak & moved Leakbot to a better spot for it to detect future leaks. We were relieved that he found no leaks & more importantly, glad for his service call. Puts our minds at ease! Thank you for sending him!
Patty & Ben Paget

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Really informative and reassuring

Really informative and reassuring. Gary was a pleasure to have round and have us tips and knowledge. The LeakBot found an imperfection in our kitchen and also Gary identified a risk for our loft tank so resolved that before it became an issue.
Thanks so much Gary!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and experience

Excellent service and experience. The device to identify leaks is brilliant and the fact that is all linked to one's house insurance is even better. No more dripping taps, and all for free! Thank you to Blane, the friendly plumber who did the work.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

Robert thoroughly communicated everything that he was going to do to find the problem. He was kind and friendly. And he quickly resolved the issue!

12 March 2026
Unprompted review

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