Saw a beautiful dress on line and purchased. What was sent nothing like it. It is such poor quality it is unwearable. I have sent pictures of the differences and told them they are dishonest. The only... See more
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I contacted them to receive shopping information and they kept guaranteeing it was on its way. When it FINALLY arrived pieces of the dress were missing. I reached out to them and was told I would H... See more
Garments look totally different to the images on the website. Cheap material. Returned the items to the supplied address and just received the parcel back as provided return address in China does... See more
Company replied
Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... See more
Company replied
Company details
Written by the company
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Contact info
30 N Gould St, 82801, Sheridan, United States
- info@lavechic.com
- lavechic.com
Breach of guidelines
I regret not checking TrustPilot
Ordered a stunning dress online advertised on Facebook and received a flimsy cheap tiny dress that was nothing like the one in the ads. They then sent a generic reply to my complaint advising that I had three options, keep and enjoy (!), return for a refund or return and choose another dress from their catalogue all at my own postal cost shopping to China. The quality of the dress received, plus having the cost of return, makes for terrible customer service. Moral of the story - always check Trust Pilot first
18 July 2026
Unprompted review
Reply from Lavechic
Thank you for taking the time to share your honest feedback. We sincerely apologize that your experience fell short of expectations and that the product quality did not live up to our promises.
We take every piece of feedback seriously. Regarding the issues you raised concerning product accuracy and the return process, we are currently re-evaluating our quality control procedures and supplier standards to ensure such incidents do not happen again. Your valuable input is crucial to our improvement.
We would appreciate the opportunity to resolve this matter to your satisfaction. Please check your email; we have just sent you a message and hope to discuss a solution that meets your needs.
Thank you again for your feedback and for holding us accountable. We are committed to doing better.
Liars and Terrible Customer Service
They "claim" that they have tried to deliver to me. Not so. I have cameras at my gate and they have not been to my delivery address. Their customer service is one of the worst I've experienced. They ask for your tracking number in an automated call, and then tell you it isn't valid and disconnect your call. I had to go to American Express to get my money back.
13 July 2026
Unprompted review
Reply from Lavechic
We sincerely apologize for this poor experience. We take the issues you reported—specifically the non-delivery and the problems with customer service communication—very seriously. As we need to cross-reference system records with specific order details, please provide the tracking number or order number via our customer service email at your earliest convenience. We will immediately contact the service provider to retrieve the delivery logs and verify the actual delivery status. Once an issue is confirmed, we will promptly arrange for a reshipment or a refund to ensure you are not kept waiting in vain. We will keep you updated on the progress; thank you for your patience and feedback, which directly help us improve our services.
I had a very disappointing experience…
I had a very disappointing experience with this online store.
I purchased several dresses for my wife, but unfortunately they did not fit, so I returned them within the allowed return period, following the seller’s return instructions.
When the parcel reached Chinese customs, the customs authorities requested additional documents from the recipient (the seller) before the shipment could be cleared. FedEx repeatedly contacted the seller by email, but never received any response. They also tried calling the phone number associated with the company, but nobody answered.
At the same time, I sent several emails to the seller asking for assistance. I offered to forward any documents they needed directly to FedEx, provided the shipment tracking number and the contact details of the FedEx customs office, and repeatedly asked them to cooperate so the return could be completed. I even asked for a simple reply to confirm they had received my emails. Unfortunately, every single email was ignored.
After more than a month of waiting and repeated reminders, the shipment has now been declared “abandoned” because the seller failed to cooperate with customs. As a result, I have lost both the returned items and the money I paid for them.
I have also requested a full refund, as this situation was entirely caused by the seller’s lack of cooperation and complete absence of customer support. Once again, I have received no response.
I cannot recommend this store. Good customer service is measured when problems arise, and in my case there was absolutely no customer service at all. Buyers should be aware that if anything goes wrong with their order or return, they may be left completely without support.
13 May 2026
Unprompted review
Reply from Lavechic
We are truly sorry for the significant inconvenience caused to you. We acknowledge that we fell short in our service regarding the complications encountered during this purchase and return process. Cross-border logistics involve multiple stages, and discrepancies in tracking information—such as during customs clearance and final delivery—can easily occur; this is an issue we are actively monitoring. To ascertain the actual status of the package, we are currently retrieving internal data to cross-reference it with records from our logistics providers and customs authorities. Once we have verified the details, we will provide you with a clear resolution and ensure this matter is properly settled.
4th and final review from me on this…
4th and final review from me on this one
It's time to put Linlin in the Binbin...!
As predicted, immediate response received to my last review, ChatGPT generated 'sincere apology' but no responses to emails following up on the positive nature of the reply....what a surprise!!!!!
21 April 2026
Unprompted review
Reply from Lavechic
Thank you for your feedback. Our team is constantly striving to improve the quality of our service. To ensure the security of your account and transaction details, we cannot verify specific information in a public comment section. Please contact our official support team so that we can properly address this matter for you.
I purchased a dress and pair of boots 4…
I purchased a dress and pair of boots 4 months ago which I returned within 1 week. LAVECHIC still owe me over £100.00 despite having sent them over 15 emails asking when I will be reimbursed. I have not had any response from them. I have never known a company to be so unprofessional and I strongly advise not to purchase anything from them. I am so disappointed with their service and now I am £100 out of pocket not to mention the stress of it all. They are an absolute disgrace…
8 March 2026
Unprompted review
Reply from Lavechic
Thank you for your feedback. We have internally reviewed your case and provided a response through our official customer service channels. Due to our privacy policy, we cannot discuss specific transaction details or amounts in a public comment section. To avoid further misunderstanding, we will not continue the discussion here; please direct all further communication through our official customer service system.
To everyone who is looking to order…
To everyone who is looking to order anything from this company, please don’t!! I have been chasing my refund of nearly £100 for a month.
I was in contact with Lin Lin who confirmed that refund will be issued as soon as they receive the dresses! She is now ignoring my emails! This company is the biggest crooks I’ve known!!! They will be polite when you e ordered something & trust me when you receive it, the items will be nothing like what you see on their website. Furthermore, if you ask for a refund, you can kiss that money goodbye!!
They will forever be apologetic etc etc but they will not refund your money
PLEASE DO NOT ORDER ANYTHING FROM THEM!
Pay extra & order from website that offers professionalism
Please stop repeating yourselves by saying how sorry you are!! I just need my refund & please do this in next few days !
Woukd you believe itts almost 2 months & I still have t recovered my refund!!! How on earth do you operate a business like this by misinforming customers?!!!
So we are nearly end of August, I still haven’t received my refund from this crooked company! They will reply & say they are looking into it except they are not! It took me a while to save the money & they says they would refund my money as soon as they received my dresses
I hope no one orders anything from them as you will regret ever placing an order with them!
5 June 2026
Unprompted review
Reply from Lavechic
Dear valued customer, thank you for your feedback. We take your comments very seriously and have already begun retrieving the full communication records with Lin Lin as well as the delivery confirmation documents; once the delivery status is verified, we will proceed with the refund process in strict accordance with our standard procedures. We sincerely apologize for the discrepancy between the actual product and the online images; this indicates that there is still room for improvement in our product presentation and quality control. We have initiated an internal review and will continue to optimize our product page displays and shipping standards to ensure an accurate representation of our products. We apologize once again for the unsatisfactory experience; your feedback provides us with a valuable opportunity to improve our service, and we appreciate your oversight.
Terrible quality
Terrible quality. I read the reviews after I made my purchase and tried to cancel my order within 20 minutes. They would not allow me to cancel an instead shipped the item anyways and now they are not responding to my emails. This company is the worst. I lost $70 and I’m stuck with clothes that look nothing like the picture.
30 June 2026
Unprompted review
Reply from Lavechic
Thank you for your feedback. Our cancellation policy clearly states that orders cannot be cancelled once they have entered the production stage; this information is displayed on the checkout page and in the Help Center. Regarding the issue where the product did not match the description, we have noted this and are investigating the matter within our supply chain. Please feel free to contact our customer service team; we will properly handle your refund or exchange and assume full responsibility for after-sales service. We apologize once again for the unsatisfactory shopping experience and are committed to continuously improving our quality control and shopping guidelines.
If I could give 0 stars I would
If I could give 0 stars I would! Shocking quality awful service - the whole thing is misleading as this is a Chinese based operation!! I ordered a dress which was appalling sent it back at a cost of 35 euro postage - they don’t want to refund - they offer money off your next purchase errr I certainly won’t be buying from these scammers again!
26 May 2026
Unprompted review
Reply from Lavechic
Thank you for your feedback. We have not yet received the returned item; once the package is signed for and verified, we will arrange your refund as soon as possible. We sincerely apologize for any inconvenience and ask for your patience while the shipment is in transit. Please feel free to contact customer service if you have any questions.
🚨 Avoid this company!
🚨 Avoid this company!
I placed my order on May 20 for a special event.
❌ The order arrived very late.
❌ One of the three dresses was missing.
❌ They first told me it was shipped separately, then later admitted it was out of stock.
❌ They promised a full refund within 3–5 business days.
It has now been over a month since I placed my order, and I still haven’t received my refund.
My bank (Revolut) confirmed that no refund has been received, despite the merchant claiming it was processed.
Since then, they have completely stopped responding to my emails.
⚠️ Late delivery.
⚠️ Missing items.
⚠️ No refund.
⚠️ No customer support.
Save your money and shop somewhere else.
⭐☆☆☆☆
1 July 2026
Unprompted review
Reply from Lavechic
We bear full responsibility for the extremely poor shopping experience you encountered. Please accept our sincere apologies, regardless of whether you wish to continue the conversation. We have internally reported the issues you raised and have already begun taking corrective measures to ensure such situations do not happen again. Thank you for holding us accountable, and we wish you all the best.
The fabric is not lightweight as described.
The description didn't disclose what the fabric was (which I thought was strange) but claimed it was lightweight. Instead, it is a very heavy polyester. The dress is beautiful but cannot be worn in the Summer. This heavy fabric can only be worn during a cold Winter season.
26 June 2026
Unprompted review
Reply from Lavechic
We sincerely apologize! We are deeply sorry that the product description regarding the fabric—specifically the material and thickness—was unclear, resulting in an item that did not meet your expectations and a poor shopping experience. Your feedback drives our improvement; moving forward, we will rigorously optimize our product detail pages to clearly specify fabric composition and characteristics, ensuring such issues do not recur. If you are willing, please send your order number to our customer service email at info@lavechic.com, and we will provide a satisfactory solution—whether through a return, exchange, or compensation. We offer our sincere apologies once again and thank you for your feedback and support.
My husband ordered two outfits for me
My husband ordered two outfits for me, arrival time was ok but the quality is atrocious, the material is cheap and nasty.
A size larger was ordered ( just in case) but I went to try on the dress and the zip wouldn’t even meet, there was probably a foot gap!
The trouser suit was way too small… again ordered a size bigger. The bodice bit of it is not long enough.
To be fair they have offered to keep the outfits ( that I can’t pass on) and reorder….. I don’t think so.
Also as stated in previous comments, the clothes are nothing like the pictures.
26 June 2026
Unprompted review
Reply from Lavechic
We are truly sorry that you and your husband had such a disappointing shopping experience. Issues such as cheap-feeling fabric, a sticking zipper, significant sizing discrepancies, and the product not matching the photos are entirely due to our shortcomings in quality control, sizing design, and product presentation—this was certainly not a result of how you tried the garment on. We have taken immediate corrective action in response to your feedback: we are optimizing fabric procurement standards, recalibrating our sizing system, incorporating fit-testing surveys, and comprehensively upgrading our product pages to include videos and high-definition photos showing actual product details to prevent similar issues in the future. If you would like to discuss this further, please send your order number and request to our customer service email at info@lavechic.com, and a dedicated representative will follow up with you within one business day. We offer our sincere apologies once again and thank you for your feedback, which helps us continue to improve.
I ordered 2 dresses that looks nice on…
I ordered 2 dresses that looks nice on the picture but receiving it now, Im so DISSAPPOINTED! quality is not good.. making is so rough & the chiffon fabric dress has no lining in it!
26 June 2026
Unprompted review
Reply from Lavechic
We are truly sorry to have let you down. We feel terrible that the skirt you received was poorly made and lacked a lining—falling far short of what was shown in the product images. This reveals significant oversights in our quality control and product presentation; your expectations were certainly not too high. We have taken immediate action to rectify these issues: we are tightening production quality standards to eliminate workmanship defects and comprehensively improving our product pages to clearly list key specifications, such as the presence of a lining. If you would like to discuss this further, please email your order number and request to info@lavechic.com, and a dedicated representative will follow up with you within one business day. We sincerely apologize once again and thank you for your feedback, which helps us continue to improve.
This is not a legitimate company
This is not a legitimate company. I ordered two dresses at a cost of $136. They shipped faulty product: one dress with a rip in the fabric and one dress with a broken zipper. They refused to refund for the products and said to get a full refund I would need to ship the product back at a cost of $136. Do not order from this company.
As a response to their response. They did hear from me and still would not fully refund their product. Their response is just fluff and they do not follow through or stand by their product. If they did they would offer a full refund.
24 June 2026
Unprompted review
Reply from Lavechic
We are truly sorry for the terrible shopping experience you have had! Receiving a defective item was entirely due to a serious lapse in our quality control and shipping processes; the responsibility lies with us, and we do not shirk it. We have immediately set up a dedicated task force to thoroughly investigate the cause and are simultaneously optimizing our end-to-end quality inspection standards to ensure this never happens again. We fully understand that once trust is damaged, it is difficult to restore, but we sincerely ask for the opportunity to make things right. We will also be comprehensively upgrading our after-sales service procedures. We look forward to hearing from you and promise to resolve this matter swiftly, earning back your confidence through concrete action!
Scam company
The outfit that I received is not the outfit that I ordered. I have been trying to contact this company now with numerous emails and they do not respond. Do not order from this company.
18 June 2026
Unprompted review
Reply from Lavechic
We are truly sorry for the poor shopping experience you had; we feel deeply regretful upon reading your feedback. Regarding the issues you raised—specifically the discrepancy between the product and its description, as well as the communication difficulties—we have thoroughly reviewed our internal quality control and service standards and are committed to ensuring these errors do not happen again. To help us fully understand the situation and properly document your feedback, please contact us at info@lavechic.com. We will carefully examine every detail and implement targeted improvements. We apologize once more and thank you for your valuable input, which helps us improve.
Very similar to other reviews
Very similar to other reviews, I’ve ordered x2 dresses which looked amazing in pics but what was received were horrible poor quality and looked nothing like the adverts. I returned items at the end of May and they were delivered 5 June. I’ve been emailing now for over a week with no response from ‘Lin Lin’. I am absolutely disappointed with the service from this online store and in hindsight if I had read the reviews would not have purchased. I am now at a loss of what to do next, or has Linlin gone on holiday will she be responding soon ? Maybe she is the only one in Customer services? Has anyone managed to get a full refund ?
You have responded to my review, with no mention of prioritising my refund ? Can you please confirm either on my review or via email when this will completed ? Maybe to prioritise returns and refunds you should employ more staff other then Lin Lin.
I’ve given you another opportunity to reply to me via email or this review to confirm my refund which you haven’t.
I will be contacting my bank today to see what the next steps are to get my money back. As Lin Lin is too busy to respond and you must be too busy replying to all your horrible reviews making promises which are clearly lies.
5 June 2026
Unprompted review
Reply from Lavechic
We are deeply sorry for the terrible experience you had! We feel extremely guilty after seeing your review. The product not matching the description is a serious oversight on our part in quality control, and this is not an excuse. Regarding the issues of delayed returns and unanswered emails, it was indeed due to a breakdown in internal communication. Lin Lin has not left the company, but the recent surge in inquiries has caused delays in our responses, which has inconvenienced you.
We have urgently optimized our processes and will handle your after-sales matters properly. Thank you for your frank feedback; it has served as a wake-up call for us. We will use this as an opportunity to thoroughly rectify our shortcomings and hope to have the opportunity to make amends for this regret and regain your trust.
Absolute nightmare
Absolute nightmare, took 3 months to come and is nothing like what I ordered, cheaply made. £50 down the drain.
This so called company should be ashamed of themselves selling rubbish.
11 June 2026
Unprompted review
Reply from Lavechic
We are deeply sorry for the terrible experience. The three-month wait and receiving the incorrect item were indeed a major oversight on our part. We feel extremely guilty about the £50 loss and the betrayal of your trust. This is far from the standard of service we expect, and we sincerely apologize. In response to this issue, we have strengthened our order review and logistics tracking processes to ensure accurate delivery and optimized delivery management to avoid long wait times. Thank you for your strong criticism; it has made us acutely aware of our shortcomings. We promise to continue improving and regain your trust with professionalism and sincerity. We apologize again.
Avoid this company
I bought a dress for £50. It was nothing at all like the picture. Shipping costs to return are £20. In total I have paid £70 now and do not have any faith that I will receive my refund. Even if I do I will be £20 out of pocket. Steer clear of this company.
18 May 2026
Unprompted review
Reply from Lavechic
We are very sorry to see your negative review. We completely understand the frustration of spending £70 and not getting a satisfactory experience. We take your feedback very seriously regarding returns and refunds. To clarify the package's whereabouts and resolve the dispute as quickly as possible, please contact customer service and provide your return tracking number. We will immediately verify the logistics situation and do our best to handle this properly for you, ensuring you don't suffer the loss of £20. We sincerely apologize again for this unpleasant shopping experience and hope to have the opportunity to make amends.
£140 stolen from LAVECHIC
I have had £140 stolen from LAVECHIC. I was led to believe from the outset that this was an English online shopping website with a high street shop in London. The fashion photos are gorgeous but buyer beware, this is a scam website. I ordered 3 dresses with the intention of sending two back. If I had known they were coming from CHINA I would never have ordered any! They took weeks to arrive and the quality was extremely poor; probably out of a very poor factory in CHINA with no quality control. No way do the clothes received reflect the 'AI fashion photos' online. Communication about me wanting a refund of £140 was good up until I sent the items back which I had to pay for but I was prepared to lose £10.00. I sent proof of postage and know LAVECHIC received the items. The customer service department (name LIN LIN) is not communicating back. I am writing daily asking for a full refund which she promised me. Very distressing and disappointing. DO NOT USE THIS SITE! I will never purchase from online website again. I will go back to trusted sites like NEXT or enjoy going shopping in a UK high street.
8 June 2026
Unprompted review
Reply from Lavechic
We sincerely apologize for this unpleasant experience. Upon receiving your mailing proof, we immediately began investigating. Refunds are typically processed within 3-5 business days after the warehouse confirms receipt and that the goods are in good condition. We are currently verifying the package's status using the tracking number you provided. Please rest assured that once we confirm the package has safely arrived at our returns center, we will arrange your refund immediately. Thank you for your patience; we are fully committed to following up on this matter.
Lavechic is a Scam: Be warned
Lavechic is a scam: save yourself the absolute hassle and from being defrauded. The products are so poorly cut and made from an unwearable plastic material that a reasonable person wouldn’t ever clothe a dog, much less a person, in their merchandise. Customer Service is reprehensible, without a doubt THE WORST company to work with in the online fashion space. Go anywhere else if you’re thinking about taking a chance. This place is a guaranteed FAIL without any effort to refund or the possibility of return. The return fees are more than the original cost. Ridiculous and disgusting predatory practices.
5 June 2026
Unprompted review
Reply from Lavechic
We are deeply sorry for your unpleasant experience. We feel ashamed after reading your description of our product quality and service. Regarding the material issue, we should have provided more transparent information, which disappointed you. Regarding after-sales service, we have absolutely no "no refunds, no returns" policy; there may have been a misunderstanding in our communication, leading you to feel that we were shirking responsibility. We have reviewed our processes to ensure that every customer's reasonable request is addressed. If you would like to give us another chance, please contact customer service, and we will do our best to make amends for this unpleasant experience and properly handle your needs.
I spent £40 (would have been £50 if I…
I spent £40 (would have been £50 if I had not been a new customer- they surely don’t have return customers) on something that is described as a dress but is actually a cheap looking slip with a weird looking drapey chiffon garment that doesn’t have any sleeves to keep it in place. Absolutely not the item on the pictures. And now I find that I have to fund the return and they will inspect it when they reviewed it to decide whether I get a refund or store credit.
Absolute fraudsters. I’d have given them zero stars if it were an option.
6 June 2026
Unprompted review
Reply from Lavechic
We are very sorry that this shopping experience was unpleasant for you. We have received your feedback and will conduct an internal review. Although we are sorry for your disappointment, we sincerely appreciate your suggestions, as they will be very helpful in improving our services. We look forward to meeting you again in the future with better quality and service.
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