lassana.com Reviews 

Dear Management,
I am writing to formally raise a serious complaint regarding a recent birthday cake order placed from New Zealand and delivered to my sister in Sri Lanka. I am directing this email to management because this situation reflects a failure in planning, coordination, and accountability at a management level not the fault of individual delivery staff.
I have ordered from Lassana multiple times in the past and have always trusted your company for important occasions. That is why this experience has been extremely upsetting and disappointing.
The birthday cake was confirmed for delivery at 10:45 AM, yet it did not arrive until approximately 5:45 PM a delay of seven hours. By the time it arrived, the cake was completely melted, squashed, and destroyed. I have attached photos clearly showing its condition. It was not presentable, not fit for the occasion, and did not resemble the product advertised on your website.
To make matters worse, three separate orders from three different people were delivered to the same house that day. The other two arrived earlier and in good condition. Only my order was delayed for hours and arrived ruined. This clearly indicates poor delivery coordination and ineffective management of logistics. Sending multiple vehicles to the same address at different times, instead of organizing deliveries efficiently especially for perishable items is unacceptable.
When the delivery person arrived and my sister explained that the cake was destroyed and could not reasonably be accepted, she was told that she “has to take it” and that it was not their problem. My sister clearly expressed how hurt and disappointed she was and later sent a message explaining the situation. Her complaint was not properly checked, acknowledged, or handled with any empathy or responsibility.
Despite clear evidence that the product delivered was not what was paid for, no refund has been provided.
This was not just a cake it was a birthday gesture sent with care, trust, and emotional value from overseas. Instead, it caused embarrassment, sadness, and frustration. The lack of accountability and poor handling of this situation has seriously damaged my trust in your company.

I placed a Valentine’s Day order a week in advance through their website. However, I still haven’t received my order even today. They changed the riders and delivered it incorrectly, and they did not arrange or handle the order properly as expected. Even after we contacted them and tried to sort things out, we received absolutely no support from their side. The customer service was extremely disappointing. This is the worst service I have experienced. On a special day like Valentine’s Day, it’s not good to trust and place orders with people who provide this kind of unprofessional service🤢🤬...

We ordered cake, flowers & decorations for a birthday party at local hotel. These were all delivered on our behalf.
Everything was superb quality & the cake was delicious. It was so easy to deal with this professional business.
I also received a gift of cinnamon biscuits when I visited the following day.
It was a total pleasure to deal with this business

My wife ordered a cake. But you didn't deliver it. You didn't refund the money either. You big fraudsters, it's been almost two month now, you keep postponing it. If I get angry, I'll promote this on social media through Facebook and Instagram. I'll be looking into this for another five hours. If I don't get my money back, I'll take strict action. 🚫🚫🚫🚫❌❌❌❌. If you don't pay after receiving the product, they will cheat you out of your money.

I am extremely disappointed with your service, and this will be the last order I place with your company.

My order was not delivered to the home as requested. Instead, the delivery person contacted my parents and asked them to come to town to collect the order, which completely defeats the purpose of using a gift delivery service. The intention was to surprise them with a doorstep delivery, not to arrange a pickup.

If there were any additional delivery charges or logistical issues, your team should have clearly informed us at the time of order confirmation or included the transportation cost in the invoice. It is unacceptable for the delivery staff to ask the receiver for extra money or request pickup after the order has been placed.

If pickup was required, I could have ordered directly from a supermarket. This experience has been highly unprofessional, and the service provided was extremely poor.

I expect an explanation for this incident and urge your team to improve your service standards.

Extremely poor service and deceptive practices. Lassana.com accepted my payment on Nov 30th, only to cancel the order later and claim a refund would be issued in seven days. It has been over 20 days and I am still waiting for my refund. Do not trust this website with your credit card details. Total lack of accountability and professionalism.

Super super bad service. I ordered a cake with a time given and the fellows don't even know to coordinate a clear time slot. They have zero control over operations and control or knowledge of anything happening in the delivery areas. Cannot track anything and their hotline is useless as it is. I would never recommend this to anyone else ever.

I’ve ordered a cake and flowers for a birthday. The service has been very poor and unpleasant. They are money oriented and not at all service friendly. Please use other platforms if you are planning to order and surprise someone with an online order.

Thank you Miss SAMADHI for your friendly Customer Service 🤝❤️

I ordered a bouquet of flowers and a box of chocolates. The box of chocolates was not the one I ordered, and the chocolates that were delivered were very cheap. Miss Ayeshma coordinated me. She said that if there was any change in the order, she would inform me, but it did not happen. There is no coordination at all in your company. I am really disappointed with your service.

I really appreciate the service through WhatsApp, n I'm really happy n thankful to THARUSHI who helped me throughout the entire time today, she was very helpful 💗

Im really disappointed with the customer service I received through WhatsApp. I reached out hoping to customize a bouquet for a birthday delivery on the 25th and explained that I live abroad and cannot visit your showroom. Instead of assisting me directly or offering a contact from your team who could help, I was told to call the showroom myself, which defeats the purpose of having an online/WhatsApp support system.
As someone who is extremely busy with work, I expected at least a little effort from your team to help arrange the order or guide me to someone who can. This experience was frustrating and honestly, not what I expected from a well known brand like Lassana Flora.
I hope you can improve this service in the future so others don’t face the same inconvenience.

The worst experience I’ve ever had. I ordered a cake, but due to an emergency, I needed to change the delivery location. I called all the way from Australia, spoke with the staff, and had the address updated. They confirmed it was changed. Still not convinced, I followed up with an email, and again they confirmed it was updated.
I selected the 6am–12pm delivery window because it was for my parents’ wedding anniversary lunch. By 2pm, nothing had arrived. When I called, they told me the cake was “with the driver” and on the way but to my shock, it was headed to the original address, not the updated one they had twice confirmed. My frustration hit the roof. How can a company operate with such irresponsibility, inefficiency, and complete disregard for customer service?
I am embarrassed to even call Lassana a Sri Lankan company. I usually order from Kapruka but decided to give Lassana Flora a chance and they failed miserably. The cake never arrived in time for the lunch party; it showed up after 4pm.

These companies depend on overseas customers. Living overseas, we rely on these e-commerce services to deliver what we pay for. This was not a cheap order over Rs. 7500 for just a cake. With such high margins, the least they could do is properly train their staff. I asked to speak to a manager none was available. In fact, I don’t even know if they have a proper office with trained staff. One call even ended with them hanging up on me because they couldn’t find a manager.
I made three international calls, each lasting over 25 minutes adding to my cost and frustration. If this company cannot run its operations properly, they should close their doors and allow someone else who can do the job right to take their place.

I am extremely disappointed with this service. I ordered a cake and a flower bouquet with a clear delivery slot, but they were not delivered on time. Their service is very unreliable and constantly delayed. If you’re looking for something punctual, this is not the place to trust. Terrible experience!

Dear Lassana Flora Team,

I am writing to express my disappointment regarding a recent order I placed with you for my mother’s birthday. Unfortunately, the cake I received had the completely wrong wording.

The original request was for the wording “Happy Birthday Nana!”, but the cake was delivered with “Happy Birthday Rizwan” instead. This error is not only unrelated to my order but also took away from the special occasion we had planned.

When I contacted your team to rectify the mistake, I did not receive a proper response. Despite repeated calls, the cake was eventually returned to us with the same incorrect wording. It was disheartening that no effort was made to correct or adjust the issue, even in a small way.

I have attached a photo of the cake for your reference. This experience was very disappointing, especially as I trusted your services for such an important celebration.

I noticed that a Rs. 1000 gift voucher has been offered, but instead, I would sincerely appreciate it if you could send a flower plant for my mom. That gesture would truly help make up for the disappointment and mean more to her than a voucher.

I hope you will take this feedback seriously to ensure that such mistakes do not happen again in the future, as attention to detail is key in making your customers feel valued.

I ordered a cake for my brother’s birthday from Lassana.com on 2025/08/23 and
Delivery was scheduled 2025/08/25
8:00 am–5:00 pm, but it never arrived. Tracking showed “out for delivery” all day, and their excuse of a “vehicle breakdown” at 9:00 pm is clearly a lie. I called, messaged, and emailed — all ignored. The recipient in Sri Lanka was never informed.

This is extremely irresponsible and unacceptable. They ruined a special day, show zero accountability, and likely won’t refund without a fight. Do NOT trust this company.

Thank you very much for providing such a good service. I am really happy. Thank you nuwandi kularathna 🥰

Having tried many delivery services across Sri Lanka, I can confidently say that Lassana.com stands out as the best. Their products are always of the highest quality, especially the fresh vegetables and beautifully arranged flowers and cakes, that consistently exceed my expectations. Also I would like to add Lassana.com apart is their eco-friendly approach to packaging. I really appreciate their commitment to sustainability, making them a responsible choice for anyone who cares about the environment. A special mention goes to Miss Nuwandi, whose professionalism and attention to detail ensure that every order is handled with care and delivered perfectly. Her dedication makes every experience smooth and enjoyable. I highly recommend Lassana.com for anyone looking for top-quality products, excellent service, and an eco conscious delivery experience in Sri Lanka.

You promised delivery on the 15th after all that crappy excuses, but now you are simply refunding my money? This is unacceptable. We deserve compensation for the opportunity we lost by choosing you as our service provider. There was no call or follow-up, and it has been 7 days without any resolution. I want the item delivered as soon as possible, You cannot just make decisions without giving customers a reasonable chance to decide what they want.

Your service has been extremely disappointing the worst ever. Try to resolve this ASAP

This is not the first time this has happened. Every Mother's Day, we have faced this issue. I have proof.

They’ve been good in the past but this time was disappointing they delivered the wrong flower bouquet on Mother’s Day. I understand it’s a busy day but extra care should be taken with such important orders. I might consider ordering from Kapruka or Wishque next time…