LaserVision Reviews 

638
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Medical Clinic
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

638 reviews

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5.0

All reviews

(638)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the minute I met Mr Tappin I knew…

From the minute I met Mr Tappin I knew I was in good hands. After having had a failed cataract operation I approached Mike. He firstly did the cataract on the other eye and made the whole experience so less frightening and I had a great result. Recently I underwent laser correction on the initial eye and though it has only been a few days I’m very happy. I would highly recommend Mr Tappin to everyone considering eye surgery.

21 March 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Sarah,
Thank you so much for taking the time to leave us such a fantastic review. It was our pleasure to treat you and we are delighted that you have had an excellent experience with Mr Tappin, and Laser Vision. We look forward to seeing your progress.

Rated 5 out of 5 stars

Mr Tappin did a brilliant job.

My 1st surgery with Mr Tappin was 19th Feb . and 2nd 4th March 2024. I had the Refractive Lens Exchange & both surgery were pleasant . I was so nervous but I was reassured and put at ease at every stage of the process by not just Mr Tappin but also his team & hospital staff at Mount Alvernia Guildford .

Mr Tappin did a brilliant job , and explaining to me during the surgery & giving me instruction to look at the light , informing me what’s going on etc . And it went so smoothly & did not feel any discomfort.
I am happy with the results and my family were pleased too. In fact my son in law was thinking of having laser treatment in the near future .

I have also already mentioned Mr Tappin to my friend who is waiting for a cataract surgery & told her , that if she ever consider going private that I would not hesitate to recommend Mr Tappin.

Thank you Mr Tappin for taking good care of me during the whole process and also for the hospital staff at ( Circle Mount Alvernia Guildford) especially the theatre team, all very helpful & caring .

4 March 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Hi Melinda,
Thank you so much for taking the time to leave us such a fantastic review. It was our pleasure to treat you and we are delighted that you have had an excellent experience with Mr Tappin and the Laser Vision team. We look forward to meeting your son in law should he wish to undergo his surgery with us, and we will take great care of him, too.
Many Thanks again.

Rated 5 out of 5 stars

Unbelievable experience

Unbelievable experience. I have had the most incredible, life changing results. The surgery and aftercare have been next level, incredibly kind, personal and genuinely want the best for you! I couldn’t recommend more, Rakesh and the Team, thank you for everything you have done!

6 March 2024
Unprompted review
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Reply from LaserVision

Hi Sam,
Thank you so much for taking the time to leave us such a fantastic review - we are over the moon that your surgery has been life-changing - you deserve it! It was our pleasure to treat you and we are delighted that you have had an excellent experience. We look forward to hearing about your progress.
Many Thanks

Rated 5 out of 5 stars

CATARACT OPERATION - SECOND EYE - WITH MR RAKESH JAYASWAL

Mr Rakesh Jayaswal performed a cataract operation for my right eye on 13 October 2023. The result was an outstanding success. The result was so good that I then requested Mr Rakesh Jayaswal to perform a cataract operation on my left eye. This was carried out on 05 January 2024. The result was an equally outstanding success.

My wife also has a cataract problem in both eyes, and there is only one eye surgeon whom I would recommend for my wife. This is obviously Mr Rakesh Jayaswal. I know that my wife will be in excellent hands. Mr Rakesh Jayaswal is an outstanding eye surgeon in all respects, and I have total confidence in him.

5 January 2024
Unprompted review
LaserVision logo

Reply from LaserVision

Dear Chris, thank you very much for your review. We are delighted to hear that your cataract surgery at Laser Vision has made such a positive impact on your vision. If we could be of any further assistance please feel free to reach out. Thank you again for choosing Laser Vision. From Rakesh and the rest of the Laser Vision team.

Rated 5 out of 5 stars

Life changing

Life changing. I am 23, and had been short-sighted since the age of 14. I contacted LaserVision, and within a month I had a consultation and surgery date for Lasik.

The team are wonderful at LaserVision, both Vicky and Rakesh are absolutely fantastic.

My eyes are now 6.38/6 (better than 20/20)!

The surgery is completely pain-free. You lie down, have a couple of drops put in your eyes, look at a green dot for about 3 minutes, and then it's done. No pain, no discomfort.

In terms of recovery, I had mild soreness for the first two days, but this easily solved by using the eye drops provided.

After those two days, my eyes were perfect. I remained a bit sensitive to glare at night, but that disappeared after two weeks. At no point did I ever lose my vision (I know this is a worry for some people).

I cannot recommend LaserVision Portsmouth enough. An incredible team who provide an exceptional experience.

23 November 2023
Unprompted review
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Reply from LaserVision

Dear James, thank you very much for taking the time to write your review, this is sincerely appreciated. We are delighted with your result and will ensure to pass your comments on to our team. Thank you again for your review. With best wishes from Rakesh, Vicky and the rest of the Laservision Team

Rated 5 out of 5 stars

Nervous patient

I was very nervous about having laser cataract surgery but elected to be sedated (given a [chill] pill) and the worst part for me was having eye drops pre op. The operation itself was not a problem as Mr Tappin talked me through the surgery which was reassuring and also painless. I had laser surgery on the other eye 2 weeks later and again chose to be sedated although I had no worries about the operation. All my friends who had previously had cataract surgery had recommend Mr Tappin and I am very pleased with the results.

27 October 2023
Unprompted review
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Reply from LaserVision

Hi Richard, we sincerely appreciate your feedback, thank you very much. We have passed your feedback on to Mr Tappin and the rest of the team. Best wishes, The Laservision Team

Rated 5 out of 5 stars

Mike Tappin was extremely thorough

Mike Tappin was extremely thorough, fully explaining every step to me. His assistant was first class as were the nursing staff at Nuffield. Nothing was too much trouble and although I was very nervous Mike Tappin put me at ease from my first consultation. I would highly recommend him to anyone who requires eye surgery.

1 November 2023
Unprompted review
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Reply from LaserVision

Dear Sue, thank you for taking the time in writing your review, which is appreciated. We have made Mr Tappin and the Nuffield nursing team aware of your comments. Best regards, The Laservision Team

Rated 5 out of 5 stars

Rakesh and the team were amazing

Rakesh and the team were amazing. Technically brilliant, ie they delivered on what they promised and super friendly, helpful, flexible and caring. Their facility in Portsmouth is modern, clean and very comfortable.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

cataract operations

I am very happy with the treatment I received and am more than pleased the success of the cataract operations . I am very grateful to Mr Tappin for his care and attention.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

The day of the procedure

The day of the procedure, my first observation was that the treatment and attention from Dr. Mike Tappin's nurses were first-rate, putting me at ease from the get-go, and keeping me abreast throughout. Irrespective of the assurances from Dr. Tappin, I was somewhat concerned about how uncomfortable (squeamish) the procedure was but honestly, I should have heeded his assurances, the procedure took 20 minutes for both eyes and it was a breeze, I was kept informed throughout. It's been just over a week since the procedure and I can confirm Dr Tappin 'delivered' exactly what I wanted, perfect vision!!!

25 October 2023
Unprompted review
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Reply from LaserVision

Dear Marv, thank you for writing such a detailed account of your experience at Laservision, which is greatly appreciated. We always look at ways to improve our services - comments such as this supports us in retaining the high standard of care we aim to provide to our patients. We are delighted with your result and your feedback has been shared with Mr Tappin, thank you again. Best wishes, The Laservision Team.

Rated 5 out of 5 stars

Piggy back lenses

I had my cateract's done on the NHS & wanted to have laser surgery to correct my reading & distance. Mike recommended piggy back lenses as my eyes are very dry. Had my surgery 10 weeks ago & they have settled in very well. I can now read & do everyday things without glasses. Would highly recommend Mike Tappin & LaserVision.

24 August 2023
Unprompted review
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Reply from LaserVision

Dear CSB, thank you so much for taking the time in writing your review. Your comments have been passed on to Mr Tappin and the rest of the Laservision team. Thank you again!

Rated 5 out of 5 stars

Refractive lens exchange and YAG laser capsulotomy

Laser Vision at Prema Clinic in Portsmouth is very professional, from the office staff to the ophthalmic consultants. The office staff are very caring and respond to all questions. They are a happy crew and always spare a couple of minutes for cheery exchanges. Vicky, the ophthalmist, is very professional and friendly, and always takes time to explain procedures. Rakesh, the consultant ophthalmic surgeon, is also very professional, caring, cheery with a personable manner and gave me great confidence in his skills. He always took a moment before and after the procedures to ensure that I was comfortable with what was happening. He also on each visit explained to my husband what was being done which eased his mind. Overall I feel very happy with how I was treated at the Laser Clinic.

18 October 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for taking the time to leave this review.

We are delighted to hear that you are impressed with our new clinic and all the team, we work hard to ensure our patients experience is the best it can be, so we are very pleased you are so happy with your experience.

Best wishes from Rakesh, Vicky and the whole LaserVision team

Rated 5 out of 5 stars

I was nervous to have cataract surgery

I was nervous to have cataract surgery, but after my consultation with Geeta and Mr Tappin I felt reassured and am now so pleased to have undergone this procedure

20 September 2023
Unprompted review
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Reply from LaserVision

Thank you so much for your feedback, we are delighted to hear that you are so pleased.

Best wishes from Mike, Geeta and the LaerVision team.

Rated 5 out of 5 stars

Review

Really impressed with Mr Jayasawals professionalism and caring personal approach.
Would not hesitate to contact him again.

30 September 2023
Unprompted review
LaserVision logo

Reply from LaserVision

We are delighted to hear that you are pleased with your experience. Thankyou for taking the time to provide feedback.

Best wishes from Mr Jayaswal and the LaserVision team.

Rated 5 out of 5 stars

Rakesh and his team were all amazing

Rakesh and his team were all amazing. So friendly and helpful. Nothing was too much trouble. Delighted with the results. Love the new premises which are clean and comfortable. I have recommended Rakesh to colleagues, family and friends. So pleased I chose Laservision. Thank you.

20 July 2023
Unprompted review
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Reply from LaserVision

Thank you so much for your feedback and kind recommendation. We are delighted to hear that you enjoyed your experience!

Best wishes from Rakesh and the LaserVision team at Prema.

Rated 5 out of 5 stars

First time at the clinic in Portsmouth…

First time at the clinic in Portsmouth today, and to say it is stunning is an understatement. Beautifully calm, super clean and just a gorgeous environment to be treated in. The staff are courteous and helpful and free coffee(always a plus).
I was impressed from the first phone conversation through to surgery and aftercare. Refractive Lens Replacement was slightly scary to be honest, but I felt in safe hands with Rakesh. Professional, knowledgeable, friendly, informative and importantly, very experienced. To be honest, it was and is continuing to be, a hugely positive experience and I would wholeheartedly recommend him and his team to anyone considering this operation. I am absolutely thrilled with the results as have now ditched the glasses and contacts..and I have 20/20 distance vision. Exactly what I wanted. Thank you Rakesh and all your team. 5 star all the way!

26 May 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for taking the time to leave this review and recommend us to others.

We are delighted to hear that you are impressed with our new clinic, and that you are so pleased with your visual outcome and overall experience.

Best wishes from Rakesh and the LaserVision team at Prema.

Rated 5 out of 5 stars

Very good saff friendly and helpful

Very good saff friendly and helpful, doctor who treated me was good. Whent for treatment for eye floater one quite big ring type floater. Would say after treatment that vast majority of it has been removed with a painless quick laser treatment only a couple of small dark specks remain, but hopefully will settle down over time.

4 July 2023
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you very much indeed for sharing your experience with us, it was a pleasure to help you.

Best wishes from the LaserVision team.

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