The website enabled the selection of the exact variant model of Lenovo laptop that I use, so that gave me the comfort that I was getting the correct replacement battery. It arrived well packed, wit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Service is first class with clear instructions about use of product and package even included service tools! Postage was fast too. Very happy customer Will recommend to anyone with confidence. Th... See more
Company replied
I purchased battery for Dell XPS 13 and I received my new battery in 3 days. The battery was well packed and came with fitting tools. There were helpful battery care instructions and the replacement b... See more
Company replied
Over the years I have replaced quite a few batteries in my laptops and I have to admit some of the replacements I purchased were very sub-par. Then I found Laptop Direct, purchased a battery from them... See more
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Contact info
Block G2 391 PARK ROAD REGENTS PARK REGENTS PARK, 2143, New South Wales, Australia
- service@laptopbatterydirect.com.au
- laptopbatterydirect.com.au
4.6
Excellent
520 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Battery arrived in super fast time
Battery arrived in super fast time, easy to fit and all tools that are needed are supplied. I would definitely buy from this store again without any hesitation.
20 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that the battery arrived quickly, was easy to fit, and that the included tools were helpful. It's always our goal to make the process as smooth and convenient as possible for our customers. We truly appreciate your trust in us and are delighted that you would choose us again without hesitation. If you ever need anything else in the future, don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you again soon!
Best regards,
laptopbatterydirect.com.au Team
The battery arrived in the predicted…
The battery arrived in the predicted time frame.
The packaging was better than I expected.
17 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your feedback! We're glad to hear the battery arrived on time and that the packaging exceeded your expectations. Enjoy your purchase!
Best regards,
laptopbatterydirect.com.au Team
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your feedback! We're glad you're happy with your purchase. Enjoy your new battery!
Best regards,
laptopbatterydirect.com.au Team
The quick delivery was much…
The quick delivery was much appreciated, as was the tutorials and the guides on how to get the best from a battery. I am looking forward to the installation. I have another battery to purchase and will take advantage of the discount offered.
13 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your kind words! We're glad you found the delivery quick and the guides helpful. We hope the installation goes smoothly, and we appreciate your loyalty. Don’t hesitate to reach out if you need any assistance with your next purchase!
Best regards,
laptopbatterydirect.com.au Team
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your feedback! We're glad to hear you're satisfied with the quick delivery and the product's performance. Let us know if you need any further assistance!
Best regards,
laptopbatterydirect.com.au Team
Fantastic customer service Highly…
Fantastic customer service Highly recommend this company. Very quick to dispatch the product with tracking number provided. I have now purchased another battery for another laptop. Thank you
5 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your wonderful review! We're thrilled to hear you're satisfied with our service and that you’ve already purchased another battery. We truly appreciate your recommendation and look forward to serving you again!
Best regards,
laptopbatterydirect.com.au Team
Excellent
Quite happy, i got both batteries. They probably aren't the official ThinkPad ones, but if they cost quite a bit less and do the job, i am more than happy. Amazing that there is still a market for affordable laptops spare parts.
I hope you can keep up your business!
Edit: They even gave me 2 screwdrivers and tools to open up the laptop! Excellent!
Johan
11 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you, for the fantastic review! We're glad to hear that you're happy with the batteries and the tools provided. We always strive to offer affordable, quality alternatives for laptop parts, and it’s great to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to serve you!
Best regards,
laptopbatterydirect.com.au Team
Reply from Laptopbatterydirect
Dear Customer,
Glad to hear everything went smoothly! Enjoy your new battery, and thanks for your support!
Best regards,
laptopbatterydirect.com.au Team
From order to delivery it took 4 days.
From order to delivery it took 4 days.
Quick and good service.
I got what I ordered, quickly.
6 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear that your experience from order to delivery was smooth and efficient. Providing quick and reliable service is always our goal, and we're glad we could meet your expectations. If you ever need anything else in the future, don't hesitate to reach out. Thanks again for choosing us, and we hope to serve you again soon!
Best regards,
laptopbatterydirect.com.au Team
Feeling technically enabled
Recieved promptly and came with installation tools. Bonus. This 64yo lady now feels like a tech guru!
4 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that you received your order promptly and that the included installation tools made you feel like a tech guru – what a fantastic bonus! It's always our goal to make the process as easy and empowering as possible, and we're so glad we could help you feel technically enabled. If you ever need anything else in the future, don't hesitate to reach out. Thanks again for choosing us, and we hope to serve you again soon!
Best regards,
laptopbatterydirect.com.au Team
Very good service.
Once I found the correct part number, ordering was easy and the battery arrived very quickly. Tracking was very good and the battery arrived on the correct date.
Will order from you next time.
4 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found the ordering process easy, the delivery quick, and the tracking reliable. It's always our goal to provide a seamless experience, and we're so glad we could meet your expectations. We truly appreciate your trust in us and look forward to serving you again next time! If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Best regards,
laptopbatterydirect.com.au Team
Ordered and received within a week
Ordered and received within a week. Good prices for quality products. Will buy from here again and recommend to anyone else looking for laptop batteries :)
26 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your kind review! We're thrilled to hear that you're happy with the service and quality of the products. We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
laptopbatterydirect.com.au Team
I purchase a battery that said it would…
I purchase a battery that said it would arrive in 3-5 days but it wasn’t from Australian and came from china. After 3 weeks. Didn’t get it. The tracking number was false and didn’t have any item associated with it. When i asked for refund. They just keep delaying and delaying.
27 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
I’m really sorry to hear about your frustrating experience. I completely understand your concerns regarding the delay and lack of proper tracking information. This isn’t the standard of service we aim to provide, and I apologize for the inconvenience caused.
To resolve this, could you please reach out to our customer service team with your order details? We’ll look into the situation and work towards resolving the issue as quickly as possible, whether that’s arranging a proper tracking update or issuing a refund.
Thank you for your patience, and we’ll do our best to assist you.
Best regards,
laptopbatterydirect.com.au Team
The battery arrived in the predicted…
The battery arrived in the predicted time frame, one week.
The packaging was better than I expected, slightly better than what i would have expected from a battery shipped by Dell. Plastics over cardboard, foam, bubble wrap and anti static plastic sleeve. For bonus you get a couple of screw drivers.
The battery quality looks like an Original Equipment Manufacturer, no trouble installing it, it came with 26% charge and took 1.5 hours to charge to 100%.
26 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for the great review! I'm glad to hear the battery arrived on time and was well-packaged. It's always nice when the packaging goes the extra mile to ensure everything arrives safely. Sounds like the installation went smoothly as well, which is awesome. If you need anything else, don't hesitate to reach out!
Best regards,
laptopbatterydirect.com.au Team
Good service and battery as ordered BUT…
Good service and battery as ordered BUT the tool for inscrewing the actual battery is the wrong size.
Annoying rather than a fault as usually I have access to a full set of tools, but not this so I'll need to get help
26 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your feedback! I'm sorry to hear the tool provided wasn't the right size—it can definitely be frustrating when things don't align perfectly. If you need any assistance with getting the right tool or anything else, feel free to reach out, and I'll be happy to help. We’ll make sure to take note for future improvements!
Best regards,
laptopbatterydirect.com.au Team
The order was exactly as described
The order was exactly as described and required. It arrive 2 days after I placed and everything was perfect. A fully satisfied customer.
25 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
I'm so glad to hear that everything went smoothly and you're fully satisfied with your order! It's always great when things arrive exactly as expected. If you need anything else in the future, don’t hesitate to reach out. Thanks for your feedback!
Best regards,
laptopbatterydirect.com.au Team
Very easy to deal with
Very easy to deal with. Found the right battery in stock at a good price and arrived promptly with tools to remove the old battery.
24 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your kind words! We're glad you had a smooth experience finding the right battery and that everything arrived on time with the necessary tools. We look forward to serving you again in the future!
Best regards,
laptopbatterydirect.com.au Team
Prompt service battery arrived head of…
Prompt service battery arrived head of time. Removal screw drivers provided with battery. Job well done. Thank you
24 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for the great feedback! We're so glad to hear that everything arrived ahead of time and that the installation went smoothly with the provided tools. If you ever need anything else, don't hesitate to reach out. We appreciate your business!
Best regards,
laptopbatterydirect.com.au Team
No response for return request
I ordered a battery for my 6yo HP zbook 15v g5 10 days ago. It was delivered in 5 days, but assembly tools weren't in the package as promised.
The model doesn't fit as 15v is a very different model to 15, which I didn't check carefully.
I requested to return for a correct model three times, two RMAs directly on this website, one over email to service desk, but no response at all after 5 days.
The service is obvious not as good as I usually get from other OZ stores.
13 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
We are very sorry that you encountered this problem and thank you for your feedback. First of all, we sincerely apologize that the product and service you received did not meet your expectations. We will immediately review your return request and ensure that it is processed as soon as possible.
Regarding the missing tools and model mismatch you mentioned, we will further check and try our best to avoid similar situations. Please provide your order information or contact our customer service email, and we will give priority to your return and exchange request.
Thank you for your patience and understanding. We will ensure that the problem is resolved as soon as possible and improve the quality of service. I hope to regain your trust as soon as possible.
Best regards,
laptopbatterydirect.com.au Team
Fantastic service!!
Fantastic service!!!
Ordered Tuesday afternoon and received it Wednesday morning. Thank you.
19 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Wow, that’s lightning-fast! So glad to hear everything arrived so quickly. Thanks for your kind words, and we’re happy we could get your order to you in no time! If you ever need anything again, don’t hesitate to reach out.
Best regards,
laptopbatterydirect.com.au Team
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