I ordered two pots of Karl Foerster grass. I received two different grasses, neither one was Karl Foerster. They should not have filled the order or contacted me if it was out of stock. Disappointing... See more
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What a fantastic company! My order was delayed due to the couriers but rather than putting me out Landscaping delivered my parcel personally. I've never known a company to go above and beyond to help... See more
Company replied
Easy to order online. Competative price & delivered free. Not notified by delivery company about day & time window....they just turned up, so good job I was at home to receive the item. However, w... See more
Company replied
Great price, speedy delivery and great communication. However, what really made my experience exceptional was the professional way that Tom handled the website issue that prevented me from being able... See more
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Company details
About Landscaping Direct
Written by the company
Landscaping Direct offers exceptional landscaping products, delivered direct. We also provide helpful advice and inspiration to help you with your next outdoor project.
We have carefully collated products for their superior performance, giving us complete confidence that what we offer is the best out there. We keep our costs down to keep our prices low – creating superb value for exceptional quality.
Our aim is to offer fantastic customer service and we are regularly adding help, advice and inspiration throughout the website. Whether you are planning to transform your own garden, or you’re a seasoned professional, our blogs and inspiration sections are designed to share knowledge and spark ideas.
We are constantly growing. Working with suppliers to expand our product ranges with new and exciting products.
Contact info
4.4
Excellent
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Landscaping Direct
Hi, Andy. Thank you for leaving us a review. I'm glad everything went smoothly for you! Thanks, Tom - Landscaping Direct.
no notification
it would have been helpful if I was given notification for what day and approximate time the delivery was coming. No notification given just a phone call that they were at the site waiting to offload.
7 October 2024
Reply from Landscaping Direct
Hi, Leslie, sorry you didn't get an update ahead of delivery - you certainly should have had a tracking email and/or contact from the hauliers in advance, so I apologise that this didn't happen. Tom - Landscaping Direct.
Damaged order was replaced without problem
Ordered 3 packs of jointing compound. 2 tubs had external damage but only one was actually unusable. Photos of damage uploaded and replacement was delivered 2 days later. 4 stars because price was much lower than local builders merchants so good value.
3 October 2024
Reply from Landscaping Direct
Hi, Moira, thank you for your review. Sorry that the tubs were damaged in transit, but I'm glad we managed to get the unusable product replaced quickly for you. Tom - Landscaping Direct.
Great price and quality
Great price for what are quality cobble setts. The communication from the team at Landscaping Direct keeping me up to date on delivery was excellent. Definitely use them again.
27 September 2024
Reply from Landscaping Direct
Hi, Neil, thank you very much for your review. I'm glad you're happy with the quality and price of the cobbles and I hope they're looking well! It's great to see you'd use us again - I hope we hear from you soon! Tom - Landscaping Direct.
Reply from Landscaping Direct
Thank you very much for leaving a review! I'm glad all went well with delivery and the price was right! Thanks, Tom - Landscaping Direct.
Good quick relabel service .
27 September 2024
Reply from Landscaping Direct
Hi, Tom. Thank you very much for leaving us a review! We hope we can help you again soon! Tom - Landscaping Direct.
Excellent customer communication
Really pleased with the cobbles I ordered. A good price and excellent quality. I wasn’t expecting them to be so good for price paid. The communication about delivery was also top notch. Will use the company again should I need to.
23 September 2024
Unprompted review
Reply from Landscaping Direct
Hi, Neil. Thank you very much for leaving a review for us! I'm really glad you're happy and I hope the cobbles are looking great - we'd love to see how the project turned out! Tom - Landscaping Direct!
Reply from Landscaping Direct
Hi, Craig. Thank you very much for the kind feedback and recommendation! Tom - Landscaping Direct.
Put my order in online and didn’t take…
Put my order in online and didn’t take long to arrive. This was the 2 nd lot I had ordered so I had enough to finish my driveway
2 September 2024
Reply from Landscaping Direct
Hi, Kathleen. Thank you for your orders and for leaving us a review. I'm glad your deliveries arrived in good time. It would be great to know what more we could do to reach five stars! Thanks, Tom - Landscaping Direct.
Tile samples arrived quickly & were…
Tile samples arrived quickly & were well packed. Samples were of a good quality.
2 September 2024
Reply from Landscaping Direct
Hi, Barbara. Thank you for your review. I'm glad you were impressed with the samples! Tom - Landscaping Direct.
Table came without fixings and…
Table came without fixings and instructions. I had to phone to complain before they were sent
5 September 2024
Reply from Landscaping Direct
Hi, Margaret. Sorry to see your 1-star review. Apologies that the fixings were missing from your initial delivery in error. As soon as we were made aware on the Thursday afternoon, we arranged for the fixings pack to be sent out to you on the Friday which we feel was a quick resolution, but I appreciate your frustrations. Best wishes, Tom - Landscaping Direct.
Kept me informed
28 August 2024
Reply from Landscaping Direct
Hi, Thomas, I'm glad we kept you updated with your order. It would be great to hear what we could have done to reach that fifth star! Thanks, Tom - Landscaping Direct.
Great service
Great service from these guys, ordered a clearance pack of slabs & had good coms + fast delivery & even though two slabs were broken in the crate (include 10% wastage every time) it was still a good price & would use again.
Thank you guys
3 September 2024
Reply from Landscaping Direct
Hi, Mr Gibbons. Thank you very much for your review! I'm glad your order arrived quickly and you were kept updated. Sorry to hear that you received a couple of damages but I'm glad you allowed for this and hopefully they could still be used within the project! Thanks again, Tom - Landscaping Direct.
Easy to order and quick delivery
Easy to order and quick delivery . Would of given 5 stars but no notification when was going to be delivered and wouldn’t leave so had to wait in the next day
2 September 2024
Reply from Landscaping Direct
Hi Samantha. Sorry that you didn't receive notification of your delivery in advance. We've since improved the way we communicate delivery updates by providing a link for courier tracking as soon as it's available, so if you order again in future you should find this to be the case! Best wishes, Tom - Landscaping Direct.
I placed my order by phone
I placed my order by phone . They were very helpful and the order arrived very promptly.
23 August 2024
Reply from Landscaping Direct
Hi, Mrs Segars. Thank you very much for taking the time to leave us a review. It was a pleasure to help you over the phone and I'm glad your order arrived quickly. Thanks, Tom - Landscaping Direct.
Prompt delivery and friendly service
23 August 2024
Reply from Landscaping Direct
Thank you very much for your positive review! I'm glad delivery arrived quickly and you were happy with our service! :) Thanks, Tom - Landscaping Direct.
Really quick delivery but one of the…
Really quick delivery but one of the large slabs in the pallet was broken as to why I gave 4 stars.
27 August 2024
Reply from Landscaping Direct
Hi, Harry. Thank you for leaving us a positive review. Sorry to hear one of the slabs arrived damaged but I hope you were able to use it somewhere within the project for cuts!? Tom - Landscaping Direct.
More info on delivery would help
More info on delivery would help. Otherwise no problems.
22 August 2024
Reply from Landscaping Direct
Hi Stephen, thank you for your review and feedback. We've since improved the way we communicate delivery info by emailing through the tracking number once it's available, rather than relying on the courier to relay this for us. Thanks, Tom - Landscaping Direct.
Reply from Landscaping Direct
Hi Isobel, thank you very much for the positive review. I'm glad you found us quick and easy to deal with, and I hope your newly pointed patio looks great! Tom - Landscaping Direct.
Good quick service
20 August 2024
Reply from Landscaping Direct
Hi Keith, thank you very much for your positive review. I'm glad your order arrived quickly! Tom - Landscaping Direct.
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