Lancaster Puppies Reviews 

222
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the adoption process is very straightforward and communication with breeders is exceptionally smooth. Many individuals appreciate the friendly staff and the wonderful, healthy companions they bring into their families. Buyers often emphasize how helpful and kind the sellers are, making the entire journey completely stress-free. Some reviewers were not happy with potential puppy mill associations and stated receiving sick animals. A few people also felt that customer support was unhelpful when addressing problems or answering questions. Others mentioned facing difficulties with account verification or experiencing disappointing communication gaps.

What people talk about most

Product

Customers consistently note positive experiences with product, often expressing great satisfaction and joy... See more

Staff

Reviewers mention positive feedback about staff, consistently describing breeders and representatives as... See more

User experience

Consumers find user experience to be exceptionally satisfying, highlighting that everything went smoothly and... See more

Website

People report positive experiences with website, expressing appreciation for finding trustworthy breeders and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising outstanding support, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My son bought a mixed breed dog on this site and we drove many miles to pick it up. For safety we met at a busy gas station, since we were exchanging money for the dog. The puppy seemed healthy, alt... See more

Company replied

Rated 5 out of 5 stars

Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more

Company replied

Rated 5 out of 5 stars

I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very h... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(222)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using paw cover made my experience feel… secure

Using paw cover made my experience feel more secure. I was worried about being scammed, but this process made it seamless.

18 May 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Mandy, thank you for sharing your experience! We are really glad to hear that PawCover gave you that extra peace of mind throughout the process. That is exactly what it is there for. We hope you are enjoying every moment with your new puppy!

Rated 1 out of 5 stars

Do not recommend even 1%, scam company

If you spend money and buy an ad the customer service will not help you even 1%, what a terrible company

21 May 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there, thank you for taking the time to share your feedback. We are sorry to hear you felt our support did not meet your expectations. We would like to look into your experience further. Please do reach out to us at mailto:support@lancesterpuppies.com with your account details and we will do our best to help.

Rated 5 out of 5 stars

Excellent Experience Finding our Two Shih Tzu Boys with Charm Puppies

My wife and I had a wonderful experience purchasing our two new Shih Tzu boy puppies through David at Charm Puppies on Lancaster Puppies. From the beginning, David was extremely helpful, kind and professional throughout our search. He answered all of our questions and made the entire process comfortable. Our two Shih Tzu boys are healthy
happy, and have brought so much joy to our family with the grandkids. We would highly recommend David at Charm Puppies and the Lancaster Puppies site to anyone looking for a new furry family member!
Rick Sako

15 May 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Richard, thank you for sharing such a wonderful review! We are so pleased to hear that David made the whole experience so smooth and enjoyable from start to finish. It sounds like your two Shih Tzu boys have already stolen the hearts of the whole family, grandkids included! We will be sure to pass on your kind words to David at Charm Puppies. Enjoy every moment with them!

Rated 5 out of 5 stars

We enjoyed working with Cheryl Yoder

We enjoyed working with Cheryl Yoder, from Baltic, Ohio. She was quick to respond and insightful with our concerns. We adopted 2 cavapoos from this family. Both pups were clean, and upto date on all shots. The home they came from was very clean and loving.

4 May 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Joshua, thank you for sharing such a wonderful review! We're absolutely delighted to hear that Cheryl made your experience so seamless - from her quick responses to the clean, loving home your two Cavapoos came from. We'll be sure to pass on your kind words to her. Congratulations on your two new family members, and enjoy every moment with them!

Rated 5 out of 5 stars

Taylor was excellent to communicate…

Taylor was excellent to communicate with, was always kind and informative. He was even able to hold our girl a little longer than expected and was very kind when we arrived to pick her up. We are very happy and satisfied with this entire experience.

5 May 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Wendy, thank you for sharing such a lovely review! We're so pleased to hear that Taylor went above and beyond, keeping you informed every step of the way and even holding your girl a little longer when needed. We'll be sure to pass on your kind words to him. Congratulations on your new pup, and enjoy every moment together!

Rated 5 out of 5 stars

My experience was great because right…

My experience was great because right from the beginning I felt that everything was going to be as expected. From making the payments and trusting that everything was legitimate to receiving my pup safe and healthy and knowing the seller was being paid as agreed. I will tell anyone i know who mentions they are looking for a new family pup that there is no safer way to go then trust pilot

4 May 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there, thank you for sharing such a great review! We're so glad to hear the whole experience, from making payments to welcoming your pup home safely, felt smooth and trustworthy. That's exactly what Lancaster Puppies is here for. Enjoy every moment with your new family member!

Rated 5 out of 5 stars

The Breeder Tim Monroe of Lawn P.A was…

The Breeder Tim Monroe of Lawn P.A was excellent his dog area was clean all puppy were very healthy. I had a hard time making a choice between the 6 Beagle pups he had left.
He gave a list of shots the pup recieved and he followed up by mailing AKA registration. And best of all price for pup he posted was spot.
I give this breeder A++ I will recommend Tim and your site to others. Thank you
Anthony Pingatore

16 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Anthony, thank you for sharing such a detailed and glowing review! We're thrilled to hear that Tim went above and beyond, from maintaining a clean and healthy environment to following up with AKC registration paperwork. We'll be sure to pass on your kind words to him. Enjoy your new Beagle, and thank you for recommending Lancaster Puppies!

Rated 5 out of 5 stars

great experience

My parents recently got a german shepherd yesterday named leon he was doing so great! he was vaccinated at the vet and he is healthy! i highly recommend lancaster puppies if you are looking to buy a dog!

25 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there, thank you for sharing such a lovely review! We're absolutely delighted to hear that Leon is healthy, vaccinated, and settling in so well with your parents. Congratulations to the whole family on their new German Shepherd, and enjoy every moment with him!

Rated 5 out of 5 stars

World's Best Cavapoo Puppy…

I found the World's Best Cavapoo Puppy bred by MARTHA KING in PA. Martha listened and gave feedback to select the perfect little girl for me. Rosie is all the things you could want: adorable, social, funny and very smart! When we hit a technical snag, Lancaster made it all come together

23 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Moreen, thank you so much for sharing this wonderful review! It sounds like Martha was absolutely fantastic in helping you find the perfect match, and Rosie sounds like an absolute dream. We're also really glad our team was able to step in and help when you hit that technical snag. Moments like this are exactly what Lancaster Puppies is here for. Wishing you and Rosie many happy years together!

Rated 2 out of 5 stars

Pretty sure they may be scamming

Pretty sure they may be scamming or frauding somehow because there is no customer service number and when I looked up Pitsky puppies it showed a hundred or more but once I setup my account there was not one listing after registering. Telemarketers tend to tell people they are advertising their dogs and then they just well, DON'T. Sad story I learned in college I tell ya. If they are serious I should get a reply from the review and they can point me in the direction of the perfect pitsky pup I found on their website to begin with...

15 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Jay,

Thank you for reaching out and sharing your experience! We'd love the opportunity to help you find your perfect Pitsky pup. Lancaster Puppies is a legitimate platform dedicated to connecting buyers with responsible breeders, and we want to make sure your experience reflects that. Please don't hesitate to get in touch with our team directly and we'll be happy to guide you through the search and point you in the right direction!

Rated 5 out of 5 stars

Bringing Phineas “Finn” Martinez home…

Bringing Phineas “Finn” Martinez home was more than just getting a new puppy—it was an experience we’ll never forget, and that’s because of Taylor Sadler and his family.

From the very beginning, they treated us like more than just buyers. They were patient, transparent, and genuinely invested in making sure Finn was going to the right home. Every question we had was answered thoroughly, and you could tell immediately how much care and love they put into raising their dogs.

What truly stood out was how far they went to accommodate us. They worked around our schedule, kept us updated, and made the entire process smooth and stress-free. It never felt transactional—it felt personal. That level of integrity and commitment is rare.

Finn is everything we hoped for—healthy, well-tempered, and already showing the kind of calm, confident demeanor you expect from a well-raised English Mastiff. That doesn’t happen by accident—it’s a direct reflection of how he was bred and cared for.

If you’re looking for someone who genuinely stands behind what they do and goes above and beyond for both their dogs and the families they place them with, Taylor and his family are exactly who you want to work with.

We’re grateful, and we couldn’t be happier. He is an amazing breeder!

4 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Joel,

Thank you so much for sharing this wonderful review! It's truly heartwarming to read about your experience bringing Finn home. Taylor and his family sound like exactly the kind of dedicated, caring breeders that make Lancaster Puppies such a special platform. We're so glad the entire process felt personal and stress-free, and we have no doubt that Finn has found the most loving home. Congratulations to your whole family!

Rated 5 out of 5 stars

Sweet Pup

Appreciate the ability to hold the payment until pickup.

11 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Carolyn,

Thank you for the kind words! We're really glad the payment hold feature gave you that extra peace of mind. We hope you and your sweet new pup are enjoying every moment together!

Rated 5 out of 5 stars

We as a Family.

We as a Family. Have Found Great Friendly Families Thru Lancaster Puppies that Have Come Out to Our House to adopt there Dream Family Companion 👨‍👨‍👧‍👦💞🐕

We are always Super Happy When Our Family's Friends call because there Friends are usually always Friendly,Dog Friendly Families looking to adopt a Puppy Like there Friend adopted making it a Win Win .
I Know My Puppy is Going to a Loving Home and They Know About the Puppy there Friend Adopted making it a Peace at Heart Decision.

Thank You!
Lancaster Puppies for Helping us find Families that are Responsible and looking for a Dream Companion 👨‍👨‍👧‍👦💞🐕

Yost&Tina's Puppies.

We Wish You The Very Best on Finding Your Dream Companion!

14 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Hershberger,

Thank you so much for this wonderful review! It's so great to hear that Lancaster Puppies has helped you connect with so many loving families over the years. The way you describe it, as a win-win for everyone involved, is exactly what we hope for with every match. We're so glad your puppies are finding such wonderful homes, and we wish you and Yost and Tina's Puppies all the very best!

Rated 2 out of 5 stars

Just had a very negative experience…

Just had a very negative experience with this organization. Puppy was switched from the one we requested and breeder denied it. Check out my fb pagefora comparison Mothershould be retired, looked pretty worn out

1 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Annmarie,

Thank you for taking the time to share this with us. We're sorry to hear your experience didn't go as expected and we'd genuinely like to understand more about what happened. Please reach out to our team directly with the details of your experience and we'll look into this closely for you. We take concerns like this very seriously and want to make sure every family finds the right companion.

Rated 5 out of 5 stars

Bought a Frenchton puppy

Bought a Merle Frenchton puppy "Toby" from Merle, Lori Farmwald from Fredericksburg, OH.
Merle was a delight, good person to do buisness
with. I Love the Amish community.
5 Stars.. -Rain D.

25 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Rose,

Thank you so much for sharing your experience! It's lovely to hear that working with Merle and Lori was such a positive experience from start to finish. We're so pleased Frenchton puppy found a wonderful home, and we hope you and your new family member are enjoying every moment together. Five stars well deserved!

Rated 5 out of 5 stars

Great breeder

I bought a Yorkie poo puppy from Daniel in Kirkwood Pennsylvania and he is a beautiful puppy , Daniel and Pam were great and communication was wonderful , they even have a nice guy name Chris that does all their puppy deliveries if you decide to have your puppy delivered to your doorstep , the experience with Daniel and Pam was stress free and everything went very smoothly , and most of all the puppy was healthy and everything my family could have wanted , 10 thumbs up for Daniel and Pam!!!

3 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Rashid! Thank you so much for the wonderful review. It sounds like Daniel and Pam gave you and your family an incredible experience from start to finish, and we're so glad everything went smoothly and stress-free. A healthy, happy Yorkie poo puppy is exactly the outcome we hope for. Enjoy every moment together!

Rated 5 out of 5 stars

The process was easy and my puppy is so…

The process was easy and my puppy is so cute.

3 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there! Thank you so much for the review. We're really glad the process was easy and that your new puppy is as cute as can be. Enjoy every moment together!

Rated 4 out of 5 stars

Saving Time

Having the breed and sex of the dog sent to my email cuts down on the time I have to search. Love this feature

3 April 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Kim! Thank you so much for the lovely feedback. We're really glad the email notifications are saving you time and making the search that much easier. We hope the perfect match comes your way very soon!

Rated 5 out of 5 stars

Great !!

Great !!! Love this service

27 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi John, thank you for your wonderful feedback! We’re so glad you’re enjoying the site and finding loving homes for your puppies. Wishing you and your furry friends all the best.

Rated 5 out of 5 stars

We just picked up our eight week old…

We just picked up our eight week old long-haired dachshund male and we couldn’t be happier. Michelle was helpful and provided us education about dachshunds. We’re very happy.

22 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there! What a wonderful start to your journey with your new long-haired dachshund! We're so glad Michelle was helpful and took the time to educate you about the breed. Wishing you and your little guy many happy years together!

The Lancaster Puppies Team

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