Lancaster Puppies Reviews 

223
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for being exceptionally easy to use and navigate when searching for a new pet. Reviewers also note that the staff and breeders are extremely helpful, kind, and communicative throughout the adoption process. Many buyers are delighted with their healthy and playful puppies brought into their homes. However, some reviewers were not happy with the customer service provided. Some people mentioned difficulties reaching support or getting assistance when trying to resolve account issues. A few consumers also expressed concerns regarding communication delays and unexpected hurdles when listing pets.

What people talk about most

Product

Customers consistently note positive experiences with product, often expressing great satisfaction and joy... See more

Staff

Reviewers mention positive feedback about staff, consistently describing breeders and representatives as... See more

User experience

Consumers find user experience to be exceptionally satisfying, highlighting that everything went smoothly and... See more

Website

People report positive experiences with website, expressing appreciation for finding trustworthy breeders and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising outstanding support, great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My son bought a mixed breed dog on this site and we drove many miles to pick it up. For safety we met at a busy gas station, since we were exchanging money for the dog. The puppy seemed healthy, alt... See more

Company replied

Rated 5 out of 5 stars

Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more

Company replied

Rated 5 out of 5 stars

I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very h... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

223 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(223)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We just picked up our eight week old…

We just picked up our eight week old long-haired dachshund male and we couldn’t be happier. Michelle was helpful and provided us education about dachshunds. We’re very happy.

22 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there! What a wonderful start to your journey with your new long-haired dachshund! We're so glad Michelle was helpful and took the time to educate you about the breed. Wishing you and your little guy many happy years together!

The Lancaster Puppies Team

Rated 5 out of 5 stars

A great service! A great dog!

It was easy to upload photo's of my pups, and write about them. Kudo's for a great site! I bought the mother of my pups through this site also! We bought our girl, who was 18 months old, and she was in great condition. Her name was Fluffy. But after 3 days at our home, she was renamed Happy, because that was how she was. Every one who met her became happy! We got her from a breeder in Northeast MD. Thru Lancaster Puppies . We can't thank Jacob and his family enough for our wonderful companion!

16 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Linda! Thank you so much for the kind words. We are really glad you found it easy to list your pups and that you have had such a great experience with the site, both as a buyer and a seller. That means a lot to us. Wishing you and your pups all the best.
The Lancaster Puppies Team

Rated 1 out of 5 stars

I purchased a puppy from Sarah Yoder…

I purchased a puppy from Sarah Yoder through Lancaster Pups. I was assured that he had been fully vet-checked, vaccinated, microchipped, and was in good health. Sarah specifically stated that he had a microchip and instructed me to scan a QR code and pay a lifetime registration fee for it. Unfortunately, these claims were false.

After bringing him home, I discovered that my puppy is ill and was showing severe signs of neglect and possible abuse. He was extremely fearful of people and his surroundings. Based on his condition, I genuinely believe he may not have survived much longer had I not taken him.

I provided Lancaster Pups with official veterinary and laboratory records confirming that he has no microchip, has received no vaccinations whatsoever, and is not in good health. Since purchasing him, I have spent more than three times the original purchase price on veterinary care.

Despite presenting this documentation, Lancaster Pups informed me that this is not their responsibility. In my experience, Lancaster Pups is knowingly selling sick dogs, potentially sourced from puppy mills, and providing falsified or misleading medical information. This situation raises serious concerns about fraud and deceptive business practices.

26 November 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there, we're truly sorry to hear about what you and your puppy have been through. No one should have to deal with a situation like this, and we appreciate you sharing the details with us.

We take reports of misrepresented health information very seriously. When breeders provide false claims about vaccinations, microchips, or overall health, it goes against everything we stand for as a platform. We want to make sure this is fully investigated.

If you haven't already, please send your veterinary records and any communications with the breeder to support@lancasterpuppies.com so our Trust and Safety team can review the account and take appropriate action. We also strongly encourage all buyers to use our Pet Payments service, which holds funds in escrow until you confirm the puppy has arrived healthy and as described, providing an added layer of protection.

We're glad your puppy is in caring hands now, and we hope he continues to recover well.

Rated 5 out of 5 stars

Friendly

Friendly, supportive, and knowledgeable about puppies. I adopted the sweetest, good puppy. I highly recommend using this breeder.

7 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Laurie! Thank you so much for the kind words! We're so happy to hear you found a sweet puppy and had a great experience. Enjoy every moment with your new companion, and feel free to reach out if you ever need anything.

Rated 5 out of 5 stars

Everything was great.

12 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Apple, thank you for the great feedback! We're really happy to hear everything went well for you. If you ever need anything in the future, we're always here to help.

Rated 5 out of 5 stars

I have purchased pups from Lancaster…

I have purchased pups from Lancaster puppies a few times and every time the process was easy. The breeders we’re friendly and easy to get in contact with. Some offer payment portals which helps a lot. And off course you get a wide range of breeds and prices. I Always have a pleasant experience .

7 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Deshiree! Thank you for being a loyal user of our platform! It's wonderful to hear that every experience has been a positive one and that you've found our breeders friendly and easy to work with. We really appreciate you taking the time to share this, and we look forward to helping you find your next furry family member.

Rated 5 out of 5 stars

Great service

Great service

3 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Kayla,

Thank you for your kind words and positive feedback! We’re so happy to hear you had a great experience. Our team strives to provide the best service, and it's wonderful to know that it made a difference for you.

If you need anything else or have any further questions, feel free to reach out to us. We’re always here to help!

Rated 1 out of 5 stars

Dont trust lancaster puppies

This company contact me and asked me to join their platform. Against my better judgement (since this is a known puppy mill page) I accepted. I added my puppies. A couple days later I went to verify my id and it was denied. So I contacted the lady that called me and told her. She said that she would look into it. I them received an email that said it was verified. Then I received another email saying it was shut down and then another unverifying my ID. I emailed then about this thinking it was a mistake . I followed all guidelines and such. They said "they reserve the right to cancel anyone at anytime ".. so not only did lancaster puppies waste my time which is very valuable to me as a full time mother of 4 and pet owner and breeder they also got my personal information and photos of my identification documents. So either, they are against people selling puppies off their website that are not from puppy mills and are actually bred for health temperment and function. Against breeders that sell every puppy with a return contract and health guarantee or they are against breeders who also help rescue puppies that need it or they are just out scamming and commiting identity theft. Thank you lancaster puppies you are a real con artist.

2 March 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there,

Thank you for sharing your feedback with us, and we’re sorry to hear about your experience. We understand your frustration and want to assure you that we take matters like this very seriously.

Our Trust & Safety team works hard to detect suspicious listings, but we also rely on the community’s help to ensure that the platform remains safe for all pets and families. If you notice anything concerning in the future, please report it here: https://support.lancasterpuppies.com/support/solutions/articles/47001276143-reporting-a-listing
.

We encourage all buyers and sellers to use our Pet Payments service for added security. With Pet Payments, funds are held in escrow until the buyer confirms they have received the pet in good condition, helping to reduce the risk of fraud and miscommunication. We always strive to protect our users, and Pet Payments provides an added layer of security throughout the process.

If you have any concerns or questions about the process, please feel free to contact us at support@lancasterpuppies.com
, and we will be happy to assist.

Thank you again for your feedback, and we hope we can improve your experience.

Rated 5 out of 5 stars

Verify seller and make sure you don’t get scammed

Love the dog and the previous owners. Explained thoroughly throughout the process. Great website to get a dog. This my second time buying from here and they are great people. Thank you!

28 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Elyas,

Thank you for sharing your experience with us! We’re so glad to hear that you love your new dog and had a smooth process with the previous owners. It’s great to know that this is your second time using our platform and that we could continue to meet your expectations.

As always, we encourage our buyers to verify sellers to ensure peace of mind. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out!

Rated 1 out of 5 stars

Beware of scam listings

We "purchased" a Maltipoo listed on this site. We agreed on price, and set a time and address to pick up the puppy. Got to said address and the poor woman who answered the door had no clue about any dog, had never heard the breeders name. Clearly, a completely fictious post to scam people. DO NOT believe the "our breeders are vetted" bull crap. They clearly are not.

27 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Kurt,

Thank you for your review, and we’re sorry to hear about the experience you had with your Maltipoo purchase. We completely understand how frustrating it must be to deal with such a situation, and we take these matters very seriously.

We always strive to ensure that our breeders are vetted and compliant with our guidelines, but we recognize that scams can sometimes slip through the cracks. If you encountered any fraudulent or misleading listings, we would appreciate it if you could share any relevant details or evidence so we can investigate further. Our goal is to create a safe and reliable platform for both buyers and sellers.

We highly recommend using Pet Payments for added security when purchasing a pet. This service ensures that funds are held securely in escrow until you confirm the pet has been rehomed as agreed, giving both buyers and sellers peace of mind throughout the process.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@lancasterpuppies.com

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Mr Schwartz

Mr Schwartz had a very healthy and happy puppy. He is so smart. . Mr Schwartz explained all we needed to know about Prince. He’s followed up twice since we got the puppy. He truly cares about his dogs.

21 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Kurt,

Thank you for your wonderful review! We’re so happy to hear that Mr. Schwartz provided a healthy and happy puppy, and it’s great to know that Prince is doing so well. It’s always encouraging to hear that breeders truly care about the well-being of their pets and follow up with buyers.

If you have any other questions or need assistance, feel free to reach out. We’re always here to help!

Rated 5 out of 5 stars

Breeder

Tab was so great and easy to communicate with. She made buying our pup so smooth. We would receive updates on how he was doing until it was time for us to pick him up. After we brought Shadow home she would check in to see how he was doing as well. So thankful for her making this process so easy for us, we couldn’t recommend her enough!

7 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Kalynne,

Thank you for sharing your experience with us! We’re so glad to hear that Tab made the process of buying your pup so smooth and that you’re happy with Shadow. It’s wonderful to know that Tab continues to check in and provide support after the adoption.

If you ever need anything else or have more questions, don’t hesitate to reach out. We’re always here to assist!

Rated 5 out of 5 stars

Easy site to use

Easy site to use. Payment process was easy too. I'll be sure to use it in the future.

19 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Preston! We're so glad you found everything straightforward and easy to navigate. Making the process simple for families looking for their perfect puppy is really important to us. Thanks for sharing your experience, and we'd love to help you again in the future!

Rated 1 out of 5 stars

Google AI says it’s a puppy mill

Why when I ask if it’s a puppy mill Google AI even says it’s a puppy mill Lancaster County, Pennsylvania, is frequently cited as the "puppy mill capital" of the United States due to its high concentration of large-scale commercial breeding operations. These facilities are characterized by prioritizing profit over animal welfare, often keeping dogs in cramped, unsanitary conditions with minimal veterinary care

18 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi James! Thank you for raising these important concerns about animal welfare. We understand the reputation challenges our region faces, and we take breeder standards very seriously. We work hard to vet all our breeders and only partner with those who meet our welfare requirements. We'd welcome the chance to discuss our standards and inspection processes if you'd like to learn more about how we're working to ensure responsible breeding practices.

Rated 5 out of 5 stars

I thought Augie was very professional…

I thought Augie was very professional and fair on his prices. He make sure that you have everything you need to make the dogs life a good one.

16 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

That's wonderful to hear about your experience with Augie! It sounds like he really cares about making sure each puppy goes to a prepared and loving home. Those are the kind of breeders we're proud to have on our platform. Enjoy your new furry family member!

Rated 5 out of 5 stars

My husband dream dog is a Jack Russell…

My husband dream dog is a Jack Russell Terrier. I found this site and the service is fast, professional and we love the new addition to our family. Adrian the seller was awesome. Furry Trails deliver was on time , friendly and professional. Highly recommend. Thanks again!

28 January 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

How exciting that your husband got his dream dog! Jack Russells are such wonderful, energetic companions. We're thrilled everything went smoothly with Adrian and Furry Trails, they both do great work. Wishing you many happy years with your new family member!

Rated 4 out of 5 stars

Great site for browsing

Great site for browsing
No purchase yet.

6 February 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Frank,

Thank you for your kind words! We're glad to hear that you're enjoying browsing the site. If you need any assistance or have any questions while you search for the perfect pet, feel free to reach out. Happy browsing!

Rated 5 out of 5 stars

Daystar Puppies

Joshua from Daystar Puppies was great to work with simple process and responsive, my new frenchie is amazing great build for a frenchie exactly what I was looking for at a great price, definitely recommend!

31 January 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Congratulations on your new Frenchie! It sounds like Joshua provided exactly the experience we hope for, simple and responsive throughout. French Bulldogs are such wonderful companions, and we're delighted you found the perfect match. Thanks for recommending both Joshua and our platform!

Rated 2 out of 5 stars

We purchased a bichpoo from Mr Miller

We purchased a bichpoo from Mr. Miller the dog had tapeworms. It took a lot of money and time to get rid of them. I believe that these poor puppies are kept in an unsanitary place. I paid full price for him. The puppy is now healthy. I would be aware of purchasing anything for Mr. Allen Miller.

28 December 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Marttha! We are so sorry to hear about the health issues with your puppy and the additional costs you've faced. No family should have to deal with parasites right after bringing home their new companion. We take breeder standards seriously, and we'd like to investigate this situation with Mr. Miller. Please contact our support team so we can look into this properly and ensure other families don't have similar experiences.

Rated 5 out of 5 stars

Goodman Little Buckeyes

With the help of LancasterPuppies, I was able to boost my ad and sell the majority of our litter. I love this site will definitely use again in the future.

20 January 2026
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Sarah, thank you so much for taking the time to share this. We’re really glad to hear the boost helped you find homes for most of the litter, and it’s lovely to know you had a positive experience with us. Wishing you all the best, and we’ll be here whenever you need us again.

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