My son bought a mixed breed dog on this site and we drove many miles to pick it up. For safety we met at a busy gas station, since we were exchanging money for the dog. The puppy seemed healthy, alt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more
Company replied
I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very h... See more
Company replied
Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a... See more
Company replied
Company details
Written by the company
At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!
Contact info
17555, Narvon, United States
- 717-200-3053
- contact@lancasterpuppies.com
- lancasterpuppies.com
4.3
Excellent
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lancaster Puppies.
Lancaster Puppies are the Best!!!
Josh and his wife were so warm and kind to us. They drove most the way to us so we could get our Malshi. When we took her to the Vet he was very happy to tell us she was in excellent health. Josh gave us a folder containing her shots and our vet was able to know exactly what shots she needed. They gave us food, a file on her, microchip information and told us to call with any questions. She is a blessing! Beautiful and full of spunk! Our Shihtzu loves her. I can’t say enough good things about Josh and his wife. She was raised by Josh st Moss Church Puppies. We will call him again!
26 June 2026
Unprompted review
Reply from Lancaster Puppies
Thank you for sharing such a wonderful story! We are thrilled to hear that Josh at Moss Church Puppies took such great care of you and your new Malshi puppy. Enjoy your new furbaby!
I would like to see the birth date of…
I would like to see the birth date of the puppies
24 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Joanie! Thank you for taking the time to share your feedback! We appreciate the suggestion to make puppy birth dates more clearly visible on listings, and we will share this with our team as we continue to improve the site.
Perfect to see puppies under 500 dollars
Perfect to see puppies under 500 dollars
24 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Ed! Thank you for taking the time to leave a review! We are glad our search options helped you view puppies within your budget.
Reply from Lancaster Puppies
Hi Roland,
Thank you for your 5-star review and for sharing your feedback!
We're glad you've had plenty of interest in your listing, although we understand it can be disappointing when that doesn't always lead to a buyer. Demand can vary depending on factors such as breed, location, pricing, and timing.
If there's anything we can do to help improve your listing or answer any questions, our Support Team is always happy to assist.
Thank you for choosing Lancaster Puppies!
Puppy dies after one week!!!!!
Puppy dies a week after adoption
Lancaster puppies fraudulently sold a 4 weeks old maltipoo that the seller listed at 11 weeks old. The puppy died less than a week later. This is not only unethical, but it is illegal. Puppies need to stay with their mother until eight weeks old and fully weaned with vet approval to be sold.
She unfortunately was not able to survive being separated from her mother so early. A licensed vet verified the dog was only four weeks and 8 ounces. I was asked to bring the puppy back at six weeks for a deworming and exam however, she sadly did not make it.
The Lancaster ad said that the seller was verified and that the puppy had its appropriate vaccinations and vet health records.
I reached out to the seller and Lancaster support team asking for a refund or a new puppy and my request was ignored.
12 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Kirsten. We are so deeply sorry for the loss of your puppy. Selling a puppy under 8 weeks old or misrepresenting its age is a severe violation of our welfare policies and state laws, and we take claims like this extremely seriously.
We tried to request your account information through Trustpilot so we could locate your details, but we have not been able to connect yet. We want to investigate this seller and support you immediately. Please reach out to our Trust & Safety team directly at our support center with your veterinary records, receipt, and transaction details so we can thoroughly review this case, take firm action against the seller, and assist you.
My experience with Lancaster…
My experience with Lancaster puppies..The Burkholders (Breeder)were absolutely amazing people. Kept in touch with me the whole time with health updates and readiness. The puppy is beautiful! I'm not sure about other peoples experiences. But mine was utterly seamless.
17 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Paul,
Thank you so much for your wonderful review!
We're delighted to hear you had such a positive experience and that the Burkholders kept you updated throughout the process. It's fantastic to know your new puppy has settled in well and that everything went so smoothly.
We wish you and your beautiful new companion many happy years together!
Well it all seemed like the whole…
Well it all seemed like the whole experience was free and at the end it’s not:(. Your site starts taking about other options I can take after so many days to sell my puppies, like after so many days 20 if my puppies don’t sell , I can pay your site to continue to try to sell my puppies:( ? That’s not free it’s like a set up ;( A untruth about what you offer:( that’s how I see it. I can do just as well at Craigslist where someone is always flagging me or ha I be my ad removed after 15 minutes of placing a ad, going by the rules . The lady doing it dont even work at Craigslist.
18 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Mrs. Ardith. We tried to request your account details through Trustpilot so we could locate your account, but we have not received a response yet. We apologize for any confusion regarding our pricing structure. Lancaster Puppies charges listing fees so we can maintain site security, verify sellers, and actively keep scam adverts off our platform. We appreciate your feedback as we continue working to make our terms and options as clear as possible for breeders.
This was such smooth and easy process…
This was such smooth and easy process and customer service was amazing help every step of the way
13 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Kimberly!
Thank you for your lovely review! We’re so happy to hear that you found the process smooth and easy, and that our team was able to help you every step of the way. We hope you enjoy many happy moments with your new puppy!
Im vary happy with webside and breeders…
Im vary happy with webside and breeders I love my puppy, thank you
7 July 2026
Unprompted review
Reply from Lancaster Puppies
Hi Maria!
Thank you for your kind feedback! We’re delighted to hear that you’re happy with Lancaster Puppies and your new puppy. We wish you many wonderful memories together!
Linda Hostetler was great
Linda was great! Easy transaction. Archie is a sweet boy. I absolutely adore him!! She gave me all of his paperwork. He is neutered and microchipped. All shoots are up to date and I have his AKC registration paperwork. He is happy and healthy. I highly recommend getting a pup from her.
5 July 2026
Unprompted review
Reply from Lancaster Puppies
Thank you so much for sharing your experience, Kelli! We’re delighted to hear that everything went smoothly and that you found the process easy. We really appreciate your kind words about Linda and hope Archie brings you lots of happiness!
I called about a dog that they had
I called about a dog that they had. Man I talked to said he would sell to me for $700. I said I would pick up on Saturday, talked to him on Wednesday before.he said that would be good. I call Saturday to get directions and he told me he sold it. Was so disappointed.we had lost are Maltese and was looking forward to getting her. I’m living on SS so can’t spend too much. We love Maltese because there great dogs and we need small.
12 May 2026
Unprompted review
Reply from Lancaster Puppies
Hi Deborah! We’re sorry to hear about your disappointing experience. We understand how exciting it can be to welcome a new pet into your home, especially after losing a beloved companion.
While we know situations like this can be frustrating, we recommend communicating clearly with sellers and confirming arrangements before making travel plans or final decisions, as adverts can sometimes change quickly.
We hope you’re able to find the perfect Maltese to join your family soon.
Working with Ruth was easy as pie!
Working with Ruth was easy as pie. She is very informative and she gets back to you in a timely manner.
5 February 2026
Unprompted review
Reply from Lancaster Puppies
Thanks for your lovely feedback, Nancy! We’re so pleased to hear that working with Ruth was such a positive experience. We appreciate you taking the time to share your experience with our community.
Smooth and easy process
1 July 2026
Unprompted review
Reply from Lancaster Puppies
Thank you for your feedback, Jordan! We’re glad to hear your experience was smooth and easy. We appreciate you sharing your thoughts with us!
My experience was awesome
My experience was awesome, I saw the puppy, contacted the breeder, Eli and Ada Mast. We agreed on the price, no money was requested upfront, my husband and I drove 5 hours and the puppy was exactly as it looked. I took the puppy to the vet the next day, and we got a clean bill of health. If you are looking for a puppy, give Mr. Mast a call. We are very pleased.
23 June 2026
Unprompted review
Reply from Lancaster Puppies
Thank you for sharing your experience, Sandra! We’re so happy to hear that you found the right puppy and that everything went well with your breeder. It’s wonderful to hear that your new pup had a successful vet check and is settling in happily. We appreciate you being part of our community and wish you many happy years together!
I fell in love with a little JRT
I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very helpful, had someone she knew come out and take more pictures so I could be reasonably sure the ad wasn't a scam. We talked a couple of times, worked out how to send the money since the seller didn't have Zelle or a mobil phone. She had a friend who could accept Zelle transactions, we arranged for pickup of the puppy via Citizenshipper, and out she came to me! I couldn't be happier!
12 March 2026
Unprompted review
Reply from Lancaster Puppies
Hi Rebecca,
Thank you so much for sharing your lovely experience, we’re thrilled to hear how everything came together so smoothly!
It’s great to know the breeder was responsive and took extra steps to provide reassurance, especially when coordinating from across the country. We’re also glad the transport arrangements worked out well and that your Jack Russell Terrier puppy arrived safely.
We wish you and your new pup many happy years together, and thank you for choosing Lancaster Puppies!
Sunshine acres
Sunshine acres absolutely played with our emotions, time and wallet. Two dogs were sold out from under us. TWO IN ONE DAY. We communicated with the seller all weekend, drove hours to view said dogs, was told we could think for a couple hours after meeting and let her know our decision. We communicated several times during our decision making window. We asked for vet records, what necessities come with the dog etc. very much under the impression we had time to make our decision. We called with our final decision and the dogs were sold to someone who offered to pay more money. We’re heartbroken. People need to know how these sellers do business. We will be contacting the better business bureau.
14 June 2026
Unprompted review
Reply from Lancaster Puppies
Hi Erica,
Thank you for taking the time to share your experience, we’re genuinely sorry to hear how upsetting this was.
We understand how disappointing it must feel to travel, invest time, and believe you were given space to decide, only to find the dogs were no longer available. While sellers on our platform manage their own communications and pricing decisions independently, we do expect them to act transparently and fairly with prospective buyers.
We’d really like the opportunity to look into this further. If you’re open to it, please reach out to our support team directly with any messages or details you have from your communication with the seller, so we can review whether our terms were breached and take appropriate action.
We appreciate you raising this and are sorry again for the distress this caused.
The Lancaster process was very good, but unsure if I got the puppy I viewed on line
The Lancaster process was very good and stress free. However, the pup I thought I was purchasing I don't think I received, through NO FAULT of Lancaster I believe, but the breeder himself. I viewed and thought I purchased as Mini Hippo )shar-pei/cocker spaniel mix, however I think she is a lab shar-pei mix according picture comparison. There is absolutely no cocker visible in her. DNA pending.
Still love her though, just not what I thought I was getting and the SHEDDING OMG
11 May 2026
Unprompted review
Reply from Lancaster Puppies
Hi there,
Thank you for taking the time to share your experience. We are really glad to hear that you found the Lancaster Puppies process stress free.
We are sorry to hear about the uncertainty around your puppy’s breed. While Lancaster Puppies provides the platform to connect buyers and breeders, the accuracy of a puppy’s breed information is the responsibility of the breeder. We understand how disappointing it can be when things do not turn out quite as expected.
We are happy to hear that you still love your puppy, shedding included, and we hope the DNA results give you some clarity. If you would like us to review the listing or have any concerns about the breeder, please feel free to contact our Trust & Safety team.
Thank you again for your feedback and for choosing Lancaster Puppies. We wish you and your puppy all the best.
Customer service was outstanding
Customer service was outstanding! They were kind and quick. I really appreciated their help and their advice. Great work!
9 June 2026
Unprompted review
Reply from Lancaster Puppies
Thank you for your kind words! We’re delighted to hear that our customer service team was able to support you quickly and kindly, feedback like this really means a lot to us.
We appreciate you taking the time to share your experience and for choosing Lancaster Puppies.
Terrible experience the seller didn’t…
Terrible experience the seller didn’t show up lik promised the whole website is terrible.
6 June 2026
Unprompted review
Reply from Lancaster Puppies
Hi there,
We’re very sorry to hear about this experience, that’s understandably frustrating.
Sellers on our platform are responsible for arranging and attending viewings, and when this doesn’t happen, it’s not the standard we expect. We’d really like to look into what went wrong here and address it with the seller involved.
Please contact our support team with the advert reference or any details you have, so we can investigate and take the appropriate steps.
Thank you for bringing this to our attention.
So far so good pick up is not until 18…
So far so good pick up is not until 18 June so we’ll get back with you then
23 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.