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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with their orders, frequently stating that products were never received despite placing orders months in advance. People also express dissatisfaction with the products themselves, mentioning that items were too small or not as comfortable as expected. Furthermore, a common complaint revolves around the refund process, with many individuals struggling to obtain their money back even after canceling orders or not receiving items. Reviewers also highlight poor response times from the company, noting that communication often ceased when a refund was requested or that replies were generic and unhelpful. While some experienced prompt tracking numbers, others found that these never updated or that the delivery service was unreliable, with items reportedly lost in transit.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders. Many customers report not receiving their... See more

Product

Users describe negative interactions with product. Many customers report not receiving their ordered items,... See more

Refund

Customers consistently note negative experiences with refunds. Many reviewers report not receiving their... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported issues with parcels being... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Like the other reviews I have lots of promising emails but no delivery. I placed my order on 5/6/25, two texts advising they could find my address. Have sent numerous emails with prompt replies until... See more

Rated 1 out of 5 stars

Just like other reviewers here I have been scammed. I ordered 5 pairs of pants last year and received them in good time. I was really pleased with them so ordered 10 more pairs on May 10 for a holiday... See more

Rated 1 out of 5 stars

Ordered items end of April was notified there would be a delay. Shortly after received a tracking number which states that the item was at the shippers. Tracking number never showed any updates aside... See more

Rated 1 out of 5 stars

Not worthy of even 1 star. Avoid this sham of a company like the plague. My wife has had exactly the same experience as the other reviewers. No goods, weak excuses, no refund. This is not helping her... See more


1.3

Bad

TrustScore 1.5 out of 5

121 reviews

5-star
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1-star

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Rated 1 out of 5 stars

SCAM

SCAM. They take your money and don't deliver the product. I e-mailed but just get excuses.They also refused to cancel my order. Do not order from this company. Trustpilot should allow zero stars as this company don't deserve 1 star, but I had to choose it so I could leave review.

30 November 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY. It is a scam.
Like most reviewers, I wish I had read reviews first.
Ordered in November, nothing in late December. Complaint and refund request with PayPal pending.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give less than one star

I wish I could give less than one star. Made the mistake of buying two sets of the lady dry underwear. Never have I seen something so cheaply made badly sized and just all around low quality. I returned the items which by the way needed to be returned to London England so the cost was high and have not gotten refund or communication since despite following their instructions to the letter do not buy from this company.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Appealing service

Ordered the product in early September and still have not received the goods. Refuse to refund payment. A scam, I should have read the reviews before ordering.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. Don't order from them, they take your money upload a FREE!! BOOKLET, but do not send your order. Have sent several emails asking for my money back but have been ignored. Only put one star, just because I had put something but they don't deserve any.

3 November 2024
Unprompted review
Rated 1 out of 5 stars

Nothing has gone right

Nothing has gone right. As with other reviews I too placed an order in October and have not received the goods.
It is disgusting that a firm treats customers like thus.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

ordered these items did not arrive…

ordered these items did not arrive said they had got lost in transit tried to cancel the order but keep giving me excuses they will send another order but noting has arrived and said that the money can not be refunded.
I should have read the reviews this time I did not.
will not buy from them again.
I am thinking of going further with this.

20 October 2024
Unprompted review
Rated 1 out of 5 stars

Do not waste your money.

Do not waste your money.
I have returned my goods for a refund but the company have stopped responding to my emails.
Can’t believe I’ve been such an idiot.

15 November 2024
Unprompted review
Rated 1 out of 5 stars

These are the LOUDEST pair of underwear…

These are the LOUDEST pair of underwear I have ever heard or worn! They sound just like the old-fashioned plastic covers that were put over cloth diapers and just as hot. Imagine wearing plastic underwear and you are spot on. If you are noncognizant then the sound of the LadyDry incontinence underwear is for you! Every move lets the world know you are wearing hot plastic underwear! They are not as described.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

After more years then I'd like to…admit but worth their weight in gold.

After more years then I'd like to recall I was having to settle for the bulky pads / liners. It is so nice to be able to wear underpants again. I just saw them online and decided to give these a try. I tried other underpants but all they did was feel bulky and droopy like diapers. The I tried yours and man do I love them. Your product makes me happy to be able to wear just underpants. Thank you for making these so comfortable abit pricey for the fixed income I get but worth it. I recently ordered more which I'm waiting to get delivered. I will honestly recommend your product to all my friends. Again thank you for making something that is well worth the peace and comfort.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

This company are hopeless

This company are hopeless. They can't deliver, when eventually the goods arrived they are awful. They use delay tactics about delivery and the same when you return the items. Please don't use them you will be disappointed.

4 September 2024
Unprompted review
Rated 3 out of 5 stars

What did I like

What did I like? Easy to navigate website and prompt delivery.
What did I dislike? I bought a 5-pack when this was on special, perhaps $47+ which with freight came to $50+. Instead $90.60 was deducted from our MasterCard. 14.10.2024, with no indication that the freight might be from beyond NZ.
I bought XXL because my purchase of another brand of XL were too tight. Those that arrived today are too big. Could they be replaced, please, with XL.
The website at the time indicated this was possible

12 October 2024
Unprompted review
Rated 1 out of 5 stars

1 star but should be a minus number

1 star but should be a minus number, shamming a pensioner of a refund after confirming they had received the return parcel, emails back and fro with them blatently stalling the refund they clearly have no intensions of doing this, and there is no phone mumber to call them.

KEEP CLEAR OF THIS COMPANY !!!!!!!

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Totally need to stop ordering stuff I…

Totally need to stop ordering stuff I see on fb late at night when my filters are down. The product did not do what they claimed and I guess I wasted $60, since refunds seem to be hopeless, according to other reviewers. Ugh. Should have checked reviews FIRST, but past midnight, I tend to impulse buy. And the marketers probably count on that.

12 October 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy Ladydry.com product!

I ordered this product and it arrived on time. That is as good as it got! The product did not work as advertised. The goods were of assorted colours and sizes despite having the same size label. The product was useless so I sent it back at my own cost with the company promise that I would be reimbursed upon receipt. This did not happen and I have now been told to use the credit card charge back system! This business is untrustworthy and their product is shonky! Do not buy anything from them!!!

4 October 2024
Unprompted review
Rated 1 out of 5 stars

I have not received my order from…

I have not received my order from Ladydry after three weeks and have requested a refund. - they now tell me that their system is down and to file a chargeback - I have never been so frustrated, and I have to admit that this company are certainly not worth dealing with. I ordered through a Facebook ad - which I should have known was not the best way to order something and was advised the order would be with me within five days - not likely - I still haven't received the order, and I am not sure if I will ever get my money back - don't order from them is my opinion not even worth one star - such a pity we couldn't add no stars

2 October 2024
Unprompted review

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