10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a... See more
Company replied
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
Company replied
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
833 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
13 July 2026
Unprompted review
Reply from KURU Footwear
It means a lot to us to know you had an outstanding experience. We appreciate your support and are grateful you chose KURU. We hope your shoes continue to bring you comfort every step of the way, and we look forward to being there for you again in the future!
This company is responsive!
The company is responsive, and offers an excellent product. Their customer service is excellent. I’m more than pleased with my product purchase and their high level customer support and satisfaction!
12 July 2026
Unprompted review
Reply from KURU Footwear
We're thrilled to hear you're loving your KURU shoes and that our team made your experience just as great. Providing both supportive footwear and exceptional customer care is what we strive for every day. We truly appreciate your support and hope you continue enjoying your KURUs for many miles to come!
Excellent customer service!
The company keeps to its word regarding returns.
I had to make a return as the item was too high for me. I will definitely purchase something with a lower heel.Products are of excellent quality.
Customer Service is excellent, very professional and very efficient!
11 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're sorry the original style wasn't quite the right fit, but we're happy to hear that your return experience was smooth and that our team was able to help. We truly appreciate your support and are delighted that you've been pleased with the quality of our products and customer service. We hope you find a lower-profile style that you love and can't wait to welcome you back!
Fast and accurate responses!
12 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your kind review! We're so glad to hear that you had a great experience with our team and found our responses fast and accurate. Providing helpful and efficient support is always our goal, and we truly appreciate you taking the time to share your feedback!
Amazing customer service
This company’s customer service is outstanding! I had a small issue with one shoe popping when I walk. I contacted Kuru and my issue was handled immediately. Kuru stands behind their products and honors their warranty without making one jump through hoops.
9 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're sorry to hear you experienced an issue with your shoe, but we're thrilled that our team was able to resolve it quickly and make the warranty process easy. Standing behind our products and taking care of our customers is incredibly important to us. We truly appreciate your support and thank you for choosing KURU!
Customer support was very fast to…
Customer support was very fast to respond.
11 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your review! We're so glad to hear that our customer support team was able to respond quickly and provide a positive experience. We truly appreciate your feedback and your support of KURU!
They understood what my complaint was…
They understood what my complaint was all about.
7 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your review! We're glad to hear that our team took the time to understand your concerns and provide the support you needed. Listening to our customers is incredibly important to us, and we truly appreciate you sharing your experience!
Customer Service
I had an issue that I wasn’t sure what to do about. The customer service answered all of my questions extremely quickly and they even gave me some recommendations for what to do. I felt heard and understood.
7 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're delighted to hear that our team was able to answer your questions quickly and provide helpful recommendations. Making sure our customers feel heard, understood, and supported is always our goal. We truly appreciate you taking the time to share your experience and thank you for being part of the KURU family!
My question was answered quickly and…
My question was answered quickly and politely. I like that I am able to get the help I need without waiting on hold forever,
10 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your kind review! We're so glad to hear that your question was answered quickly and politely. We know your time is valuable, so providing helpful support without long wait times is something we strive for. We truly appreciate your feedback and thank you for choosing KURU!
Return
Call answered quickly. Understood and answered my questions and helped set up a return.
9 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your kind words! We're so glad our team was able to answer your call quickly, address your questions, and help get your return set up smoothly. Providing helpful and efficient support is always our goal, and we truly appreciate you taking the time to share your experience.
I sent an email with several points
I sent an email with several points - each one was addressed.
It was determined that my shoes had a manufacturer defect & theyre going to be replaced. I even get to keep the original pair!
8 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for the update! We're so glad we were able to review your concerns, address each of your questions, and determine that your shoes had a manufacturing defect. We're happy to hear that a replacement is on the way and that we could find a solution that works for you.
We truly appreciate your patience throughout the process and hope your new pair provides the comfort and support you're looking for!
Great service
Well, for a start, the shoes are great, and they do actually help, or at least they did for me. I purchased some for my brother's birthday. The package got lost in transit, and they are sending another pair without question. I like that.
6 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear our shoes have been helping you and that you've had a positive experience with our customer service team as well.
We're also sorry your brother's birthday gift was lost in transit, but we're glad we could quickly get a replacement pair on the way for you. We know how important those special occasions are, and we're always happy to help when unexpected shipping issues arise.
Thank you for your support and for choosing KURU for both yourself and your brother!
Mindee was great helped best she could.
8 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your review! We're so glad to hear Mindee was able to help and provide support for your situation. We'll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her efforts and thank you for choosing KURU!
The time of feedback with my question…
The time of feedback with my question on how to keep sandals smelling fresh. Great customer service and great quality product.
I love my momentum sandals.
8 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear you've had a great experience with our customer service team and that we could help with keeping your sandals fresh. It's wonderful to know you're loving your MOMENTUM sandals and enjoying the quality of the product.
We truly appreciate your support and thank you for being part of the KURU family!
This company makes a great product
This company makes a great product, and they stand behind it. Their shoes help keep me moving with my foot issues. It's also easy to return and exchange until you find the pair that works for you.
7 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear our shoes are helping keep you moving and supporting you through your foot concerns. Finding the right fit can make all the difference, and we're glad our return and exchange process made it easy to find the pair that works best for you.
We truly appreciate your support and are honored to be part of your journey to happier, healthier feet. Thank you for being part of the KURU family!
Excellent customer service
Young lady spoke excellent English and was very cheerful
7 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your kind review! We're so glad to hear you had a positive experience with our GURU team member and that her cheerful, helpful service made an impression. We truly appreciate you taking the time to share your feedback and thank you for choosing KURU!
Top-notch customer service
Your customer service has been outstanding. You have attended to my questions immediately every time I reach out. And your return policy is stellar. I can tell this is a well-being company by people who care I love the hiking shoes that I purchased from you. They are super comfortable and so sturdy and well-made.
7 July 2026
Unprompted review
Reply from KURU Footwear
We're thrilled to hear you've had such positive experiences with our GURU team and that we've been able to answer your questions quickly and make the return process easy.
It means so much to hear that you can feel the care behind our company. We truly do strive to put our customers' well-being first, and feedback like yours makes our day.
We're also delighted that you're loving your hiking shoes and finding them comfortable, sturdy, and well made. Thank you for being part of the KURU family and for taking the time to share your experience!
Great customer service and care
These shoes provide great support for my heal bone spur issue, as I have three pairs. The pickleball shoes had a premature wear issue on the soles. My conversion and subsequent Warrenty submission was met with immediate resolution. Great understanding and communication from Lindee in customer service.
7 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words and for being a loyal KURU customer! We're thrilled to hear our shoes have provided support for your heel bone spur and that you've found success with multiple pairs.
While we're sorry to hear you experienced premature wear on your pickleball shoes, we're glad our warranty process and GURU team were able to provide a quick resolution. We'll be sure to pass along your compliments to Lindee. Providing understanding, clear communication, and great service is exactly what we strive for.
Thank you again for your support and for being part of the KURU family!
The phone support was great.
6 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your review! We're so glad to hear you had a great experience with our phone support. Our GURU team works hard to provide helpful, friendly service, and we truly appreciate you taking the time to share your feedback. Thank you for choosing KURU!
Best shoes for plantar
Best shoes for plantar. Customer service is even better. I will absolutely be buying more from kuru.
3 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear your KURUs have been a great fit for your plantar fasciitis, and it means even more to know our GURU team made your experience a positive one. We truly appreciate your support and can't wait to help you find your next favorite pair. Thank you for being part of the KURU family!
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