10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Kuru shoes. I have worn them for at least the past 6 years. They have excellent support which is essential for my job which is pretty physical and requires standing on concrete for 8 hours a... See more
Company replied
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
Company replied
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
833 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had no problems getting my issue…
I had no problems getting my issue resolved.
2 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad to hear your issue was resolved quickly and smoothly. Our GURU team is always happy to help, and we truly appreciate you taking the time to leave us a review. Thank you for choosing KURU!
Was able to get a clear response quickly
Was able to get a clear response quickly
2 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your review! We're so glad to hear you were able to get a clear response quickly. Providing helpful, timely support is always our goal, and we appreciate you taking the time to share your experience. Thanks for choosing KURU!
Professional and very helpful with…
Professional and very helpful with orders. Great customer service. Quick responses
27 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for your wonderful review! We're so glad to hear our GURU team was professional, helpful with your order, and able to respond quickly. Providing excellent customer service is always our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing KURU!
Great customer service and great products
Very responsive. Great products. Excellent customer service. Very easy to order and return. Will continue to be a customer.
1 July 2026
Unprompted review
Reply from KURU Footwear
Thank you for your wonderful review! We're thrilled to hear you've had such a positive experience with our products and our GURU team. It's great to know ordering and returning was easy, and we're especially grateful to have earned your continued support. We look forward to helping you find your next favorite pair of KURUs!
Get quality control under control, my feet are begging you !!
I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they have stepped up and taken care of me but these shoes were brand new out of the box with problems. KURU needs to get quality control under control or I fear my favorite shoes ever will not be around forever !!
1 July 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your thoughtful feedback and for being such a loyal KURU customer. It means a lot to hear that our shoes have been such a positive experience for your feet.
We can definitely understand how frustrating it is to have warranty issues happen twice, especially with brand new shoes. We're so glad to hear that Leo was able to make the warranty process a positive one and take great care of you along the way.
Please know that every warranty claim is reported and reviewed so we can identify patterns, improve our products, and address any manufacturing concerns in future production runs. We take quality very seriously, and feedback like yours plays an important role in that process.
If you've experienced the same issue with the same style more than once, we'd also recommend trying a different style, as it may be a better fit for your needs. We truly appreciate you bringing this to our attention, and we're grateful for your continued support of KURU.
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear you're loving both your KURU shoes and the service you received from our GURU team. Providing comfortable footwear and exceptional customer care is what we strive for every day, and your feedback truly means a lot to us. Thanks for being part of the KURU family!
The service was very pleasantly…
The service was very pleasantly surprising. Very helpful and considerate.
A breath of fresh air.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your wonderful feedback! We're delighted to hear that our service was a pleasant surprise and that you found our team helpful and considerate. Hearing that your experience was "a breath of fresh air" truly means a lot to us. We'll be sure to share your kind words with our GURU team. Thank you for choosing KURU!
Suggestions
I received a reply for my questions rapidly. They continue with the response until I was satisfied and my concerns were addressed. My feet feel so much better in the pair of shoes I bought. I was wondering if another pair might be a little better. They offered me a honest answer.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for sharing your experience! We're thrilled to hear that our GURU team was able to answer your questions promptly and stick with you until all of your concerns were addressed. Finding the right pair is important, and we're always happy to provide honest recommendations based on your needs.
It's even better to hear that your feet are feeling so much better in your KURUs! Thank you for trusting us with your foot health, and we hope you continue to enjoy your shoes for many miles to come.
Problem resolved
Photo of sneaker on site did not .watch what was received. Had first spoken with one of specialists to reference products on site. Not a random purchase.
Once I had product, expressed deep concern, the situation was resolved.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for taking the time to share your experience. We're sorry the shoes you received didn't match what you were expecting based on the photos and the conversation you had before purchasing. We understand how disappointing that can be, especially after taking the time to speak with one of our GURUs beforehand.
We're glad you reached out and gave us the opportunity to address your concerns, and we're happy we were able to find a resolution that worked for you. Thank you for your patience and for giving us the chance to make things right!
KURU customer service is excellent
Leo was the best, proactive communication, a quick resolution to my shoe problem and very helpful. I really love this product, especially I used it in my work. Very reliable, fits well with my feet. My only recommended shoes for work.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear that Leo provided proactive communication, a quick resolution, and such helpful support throughout your experience. We'll be sure to share your feedback with him!
It's also wonderful to hear that you're loving your KURUs for work. Knowing they're reliable, fit your feet well, and have become your go-to work shoes means the world to us. Thank you for your support, and we hope they continue to keep you comfortable through many more workdays!
Customer service is excellent as well…
Customer service is excellent as well as your shoes
22 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! We're blushing. We're thrilled you're loving both our shoes and our GURU team. Thanks for taking the time to share the love!
Emailed to correct an address
I emailed to correct an error on my shipping address. It was immediately acknowledged and corrected giving me trust and security. Thank you.
27 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing! We're so glad our GURU team could get your shipping address fixed in a snap. Nothing beats a quick save, and we're thrilled we could give you that extra peace of mind!
I had an issue with my shoe
I had an issue with my shoe. I shared my concerns in an email about a ripped hole where the shoe lace belongs. I got a quick response asking for more info to help. When I shared photos, I got an immediate response on how Kuru will fix the problem, which replaced my shoes, without having the hassle of returning my old ones. This was 100% to my satisfaction. Kuru has the best customer service. Thank you.
23 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our GURU team could stitch together a solution that left you smiling. Knowing we could make the warranty process quick, easy, and hassle-free means the world to us. Thanks for letting us put our best foot forward!
The easiest company to deal with
The easiest company to deal with. A real pleasure.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! Hearing we were easy to work with is music to our ears. We're thrilled we could make your experience a pleasure from start to finish!
Gloria was professional
Gloria was professional, helpful and walked me through step by step on the exchange I needed. Exchange was quick and painless. Waiting on my Atom2
26 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad Gloria made your exchange smooth and stress-free. We hope your ATOM 2 is the perfect fit, and we can't wait for it to arrive!
Professional service
26 June 2026
Unprompted review
Reply from KURU Footwear
Thank you! We're so glad our GURU team could deliver service that's a perfect fit. We appreciate you taking the time to share your experience!
Had to exchange and it was super easy.
26 June 2026
Unprompted review
Reply from KURU Footwear
Had to swap? No sweat! We're so glad your exchange was quick and easy. Thanks for sharing your experience, and we hope your new pair is the perfect fit!
Excellent product
Excellent product. The company quickly helped with my needs.
25 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad you're enjoying your KURUs and that our GURU team was able to help you quickly. Thanks for letting us be part of your comfort journey. It really puts a spring in our step!
Post office returned to sender
The guru on the phone issued a new order because mine was sent back from the post office and never arrived. She was helpful, understood my dilemma and acted quickly.
24 June 2026
Unprompted review
Reply from KURU Footwear
Talk about making lemonade out of lemons! We're so glad our GURU was able to jump in, untangle the shipping snafu, and get a new order headed your way. Thank you for the sweet shoutout. It makes our soles happy to hear you felt heard, understood, and well taken care of. We hope your new pair arrives safe and sound!
I had an unknown issue and they had an…
I had an unknown issue and they had an effective solution, quickly.
22 June 2026
Unprompted review
Reply from KURU Footwear
Sometimes mystery problems call for detective-level skills, and we're so glad our GURU team was able to get to the bottom of things and find a quick solution. Thanks for the kind words. It puts a little extra spring in our step!
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