knownwell Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, empathy, and caring approach, feeling heard and supported. The service is highlighted as excellent, with personalized guidance appreciated for weight management journeys. The user experience is smooth and easy, from website navigation to appointment scheduling and medication delivery. People also commend the company for efficiently handling insurance and providing valuable nutritional information and product knowledge. This comprehensive support and dedication to patient well-being contribute to a highly positive and successful experience, leaving many feeling well-informed and cared for.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their knowledge, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing their appointments as excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that providers are... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and convenience of... See more

Product

Reviewers highlight positive aspects of the product, with many expressing that it has changed their lives and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visit with Knownwell Dr. Amy was so encouraging! She is extremely knowledgeable about the program and how it relates to my specific needs as well as medical issues! She made me feel so comfort... See more

Company replied

Rated 5 out of 5 stars

I researched a large number of online weight management services. I checked on them for legitimacy and quality. Knownwell stood out. The user friendly website design caught my attention as well as the... See more

Company replied

Rated 5 out of 5 stars

My experience with KnownWell has really been an excellent one. I really like my PA, Corey Gosnell. I wish all physicians were so kind, empathetic, patient and willing to answer questions. Sure wish I... See more

Company replied

Rated 5 out of 5 stars

Dr. Nguyen is one of the most kind physicians I have ever dealt with! She is attentive, so smart and truly cares for her patients well being. She has always gone the extra mile, whether it be with my... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Nutritionist
  5. Specialized Clinic

Written by the company

At knownwell, we provide comprehensive primary care, weight management, and expert nutrition counseling with our world class clinical team. We’re redefining healthcare to be inclusive of all body sizes. Our care is available both in-person at our clinics and through virtual visits, making high-quality, judgment-free healthcare accessible to you. Book your visit today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You Really are Known Well at KnownWell

I I am so happy that I am at KnownWell. I have been seeing Gina for several years and when she left her former office I had to hunt her down. I am so glad that I did because this whole facility is excellent! I don’t know that I have ever had such a caring and calming atmosphere at a doctors office. I could not be happier with their level of care. Highly recommend!

20 June 2025
Unprompted review
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Reply from knownwell

Appreciate the kind words, Darlene!

Rated 5 out of 5 stars

Love Knownwell Needham!

Dr. Pettinato was my PCP when he was at Signature. I followed him to Knownwell despite the distance for me because he’s a wonderful physician and a delightful person. I just met Jill Day this week, she’s an NP, and loved her too! The care I’ve received is top notch. I’m heard, and I never feel rushed or that I ask too many questions. Also Lexi, the MA, is always cheerful and a pleasure every time.

1 July 2025
Unprompted review
knownwell logo

Reply from knownwell

Ken - glad to hear about your positive experience. We will be sure to pass it along to the team!

Rated 5 out of 5 stars

My husband and I are both patients

My husband and I are both patients. He is doing wonderful and is thrilled with his progress. Everyone at Knownwell cares and works hard. We appreciate all the hard work.

1 July 2025
Unprompted review
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Reply from knownwell

Hi Kathleen! We're so happy to hear about your positive experience. Thanks so much for sharing.

Rated 5 out of 5 stars

Everyone was so very helpful and…

Everyone was so very helpful and welcoming. Dr. Patel really knows what she's doing and is very kind and understanding to her patients.

26 June 2025
Unprompted review
knownwell logo

Reply from knownwell

So glad to hear your positive feedback! Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

I am highly satisfied with the service…

I am highly satisfied with the services provided by this office and its staff. The team consistently demonstrates professionalism and friendliness, appointments are punctual, and scheduling options are accommodating. Dr. Anthony Auriemma is exceptional—professional, attentive, and efficient in his approach.

25 June 2025
Unprompted review
knownwell logo

Reply from knownwell

Thank you for your kind words and this wonderful review!

Rated 5 out of 5 stars

Pleasantly surprised

Elena made me feel like I was talking to a friend. A friend that was very knowledgeable and thorough with her questions and explanations. I was nervous when I made the appointment that I would end up dissapointed with their suggestions and not get what I was really looking for. I have to say I was pleasantly surprised when she told me I was a good candidate for the medication I was interested in. She also was knowledgeable about my insurance coverage and that it would require a PA which can take a week sometimes. I walked away from that appointment with relief and hope for a better version of myself.
I would like to also say that my PA was approved the very same day which told me that they knew exactly what the insurance companies needed to get an approval.

24 June 2025
Unprompted review
knownwell logo

Reply from knownwell

Kristina - thanks for taking time to leave a review and sharing your experience. We strive to provide high quality care, so your positive comments mean a lot to us.

Rated 5 out of 5 stars

Couldn’t be more pleased!

I love knownwell! I have been a patient of Dr. Fitch for several years. She, Deb Basler and the entire knownwell team are fantastic. They listen to me, are incredibly responsive, and they care about what’s best for my well-being. I can’t speak highly enough about this group!

22 June 2025
Unprompted review
knownwell logo

Reply from knownwell

Hi Randi, we're so happy to hear that you felt heard and cared for by our team. We appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

I've finally found a great doctor!

I could tell from the very 1st visit that I was going to enjoy having Dr. Patel as my PCP. She's detailed in her explanations, she asked probing questions to help identify the root issue and she actually talks "to" and not "at" me. In an age of the diminishing bedside manner, its refreshing to find a doctor who still cares about offering "quality care".

24 June 2025
Unprompted review
knownwell logo

Reply from knownwell

This makes us so happy to hear, Elizabeth! Thank you for sharing your experience.

Rated 5 out of 5 stars

The office staff is very friendly and…

The office staff is very friendly and generally appointments run on time which is really important to me since I normally have to travel from the city to get there. I enjoy working with Lacee Keller she's very attentive concerned and the visit is always very informational

24 June 2025
Unprompted review
knownwell logo

Reply from knownwell

Thank you, Ken! We're so happy to hear your positive experience.

Rated 5 out of 5 stars

A great weight loss partnership

My experience from the first virtual appointment to the first in office appointment has been phenomenal. Sherri and her team are warm and welcoming and flexible which is important with my hectic schedule. Sherri was very open and honest with the information and really talked with me in-depth about my goals and the path to reach them.

24 June 2025
Unprompted review
knownwell logo

Reply from knownwell

The team here at knownwell is cheering you on, Kia! Thank you for sharing your experience.

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