Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
Company replied
Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
Company replied
‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driving and traveling
All right. Speaking with the service team helped me get exactly what I was looking for. I especially thank Mario for his professionalism and kindness towards me. Keep up the good work.
2 April 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Car Rental Lisbon
The pickup location was a bit farther from the airport, but the rental process was quick and easy. The staff were friendly, and Youness was able to help me out quickly when I returned the car.
19 April 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
pretty good
Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it. The service itself was quite professional and didn't require a long wait. It was pleasant. Good luck with your trip.
12 April 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Robert,
Thank you for your kind feedback. We are glad to hear that overall you were satisfied with your experience and that our service met your expectations.
It’s great to know that the insurance provided you with extra peace of mind and that you found our team professional and efficient. Your comments are truly appreciated and motivate us to maintain a high standard of service.
We hope to welcome you again on your future trips.
Kind regards,
ZCE
KW Team
Excellent!
My name is Luigi-Daniel Chirita and I have booked a car with them in Iași city. They are very friendly and professional. I had no hassle with booking and receiving the car. Everything was perfect.
Thank you, Klass Wagen. I will strongly recommend you to others.
20 April 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Bait and switch
I rented a car with Klass Wagen through a third party online platform. The price online looked great. When I picked up the car, Klass Wagen said they cannot accept any of my cards, since they had the words “debit card” on them and they believed they could not put a reservation on these cards as a deposit. I’ve never had this issue before even though I’ve rented dozens of cars in many different countries. Instead, the company asked me to buy additional insurance to substitute for the deposit … adding up to 4x the original price. I did not like this at all, so I called the booking site help desk. (They did not lift a finger.) I proposed different solutions, like paying the deposit in full and get a refund at the end of the rental, but the guy at the desk said he couldn’t do anything. Since I had no other option and had two tired kids with me, I decided to pay. I felt like I was being scammed. I will never rent with Klass Wagen again. I give them two stars because the guy at the desk remained friendly throughout.
25 April 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and we appreciate the opportunity to clarify the situation.
At the time of vehicle collection, our team followed the standard procedure and presented the available options for completing the rental.
The security deposit, as stated in the booking terms, must be blocked on a Visa or Mastercard credit card issued in the main driver’s name. Cards marked as “debit” are not accepted for this purpose, in accordance with our terms and conditions, which are also outlined on our partner’s booking platform.
As an alternative, you were offered the option to proceed with our Klass Total Cover, which reduces liability and allows the rental to continue without a credit card, requiring only a smaller administrative deposit. This option is entirely optional and was presented to ensure you could still proceed with your booking.
We understand that this situation may have been frustrating, especially after a long journey, and we regret any inconvenience caused. However, we would like to emphasize that these requirements are communicated in advance and are applied consistently to all customers.
Additionally, the insurance purchased via the booking platform is a third-party product. While it may cover reimbursement in certain cases, it does not replace the requirement for a security deposit or the conditions for vehicle pickup.
We appreciate your kind words regarding our colleague at the desk and will be sure to pass on your feedback.
If you require any further clarification, please feel free to contact us at customercare@klasswagen.com. We remain at your disposal.
Kind regards,
Klass Wagen Customer Care Team
Alex
Thank you very much for helping me with…
Thank you very much for helping me with the car rental. I really appreciate your support and the quick assistance. It made everything much easier for me.
22 March 2026
Unprompted review
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Me and my husband use to rent a car…
Me and my husband use to rent a car from Klass Wagen Cluj Napoca for many years. We are always happy with the services provided.
The last time, Vlad gave us a very good car and he was really professional, it was a very good experience. Thank you Vlad.
14 March 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Nice trip with Klasswagen
Very good Company, everything was perfect, the car was new and we had no problem
Staff very kind and professional
I recommend it.
If we return we will definitely come back to you!
10 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Reply from Klass Wagen Romania
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Great service
The management team at the BBU airport in Bucharest were great. They picked us up on time from the airport. They are very friendly and spoke good English. The car was nice to drive and in very good condition.
3 April 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you for your kind feedback! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Klass Wagen provided a fantastic rental…
Klass Wagen provided a fantastic rental experience! The shuttle was prompt, the staff was professional, and I received a spotless, modern car at a great price. The pickup and return processes were seamless and transparent—I highly recommend them for a stress-free trip!
3 April 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our team. Your recommendation means a lot to us! Looking forward to seeing you again. 🚗✨
KW Team
Timisoara Giarmata Airport office is great!
My experience with Klass Wagen depended very much on where I was. The Klass Wagen near the Bucharest Otopeni Airport was AWFUL! DO NOT RENT FROM THERE if you are in Bucharest. They tried to scam me/ coerce me and my wife into purchasing their insurance that they sold at the office. They told us that no other insurance would cover the car—not even third-party insurance, including Booking, which is where we made the reservation. The gentleman who assisted us was pushy and borderline aggressive. CHECK EVERYTHING in/on/around the car because they will charge you a fee. I DO NOT RECOMMEND renting from them. Also, be careful with whatever card you give them. They block around $2300 as insurance and make you use the same card to finish the purchase of the rental.
However, the Klass Wagen office near the Timisoara Giarmata Airport was WONDERFUL. Marius was the one that assisted us and if It were not for him, this review would be a one star. He was very friendly, took care of us in a timely fashion, made sure we understood how the return worked, was not pushy nor aggressive. Great guy. If you are ever at Timisoara Giarmata Airport, renting from Klass Wagen with Marius there will be a great experience.
3 April 2026
Reply from Klass Wagen Romania
Dear Customer,
First of all, we would like to thank you for using our services, and we are delighted that you are sharing your experience with us.
All reservations made through partner websites require a deposit to be held on a Visa or MasterCard credit card in the name of the contract holder, as indicated on the voucher.
We want to help customers who are unable or do not wish to block a deposit, and we explain that they have the option to purchase additional insurance.
The decision to purchase such insurance is entirely up to the customer.
Thank you once again for sharing your experience.
Klass Wagen
Customer Care Team / Catalin P.
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with the car. Looking forward to seeing you again! 🚗✨
KW Team
Big upcharge when you pick up the car
Be very careful booking with these people I booked three company called economy, bookings, and paid for all the insurance there when I arrived to get my car they said there was no insurance and I had to pay for insurance and they charge me double what I already paid for the car very dishonest place to do business with. I would suggest you use one of the more known car rental agencies.
6 April 2026
Unprompted review
Reply from Klass Wagen Romania
Good evening,
Thank you for your review, but let us explain.
First of all, on our partner website, it's mentioned if you read their T&C and also information about their insurance, that the insurance from them it's not a protection for the car.
To continue, on your confirmation voucher from them, it's mentioned the deposit you need to block in order to pick up the car.
Once you arrive at the office, you have two options in order to pick-up the car:
1. Deposit option ( mentioned on your voucher);
2. Insurance option ( covers the car and you don't have responsability for it).
After presenting you both of the options, it's up to you which one you would like to choose.
Mentioning all of the above, we are very transparent with every information/details about renting a car with us, that also can be found on our T&C from our website klasswagen.com .
Hope this clarifies the situation.
Kind regards,
KW Team
I will return with confidence
Highly professional stuff, easy booking process and honest prices. This is my thrid time booking with them, I will return with confidence. Recommended
3 April 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
I have booked car rental services with…
I have booked car rental services with the company for several times already. I am happy with the experience and the staff for both reservations and pickup services. Price are competitive although they extra charge for border crossings. I will repeat on my next trip.
2 April 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Unreliable Service and Poor Hygiene Standards for Child Seats
OTP-2340180373972 - Disappointing experience and lack of professionalism
I have been a customer in the past, however this time I clearly noticed a decline in the quality of service. Since the location downsized, things seem to have gone from bad to worse… although maybe we were just unlucky.
I booked a manual mini SUV online, specifically because I am used to higher cars with manual transmission, and travelling with a young child while arriving at night was not the moment for experiments.
I also completed the Express Pick-up to save time, but in reality I ended up waiting almost an hour. Their contact system is frustrating, you only get a robot, automated links, and you cannot speak to a real person unless you select that you want to make a new booking.
At pick-up, without any prior notice, the manual car I had booked (or even one from the same category) was no longer available and I was offered an automatic car, presented as an “upgrade”. For me, this was not an upgrade, but a risk given the circumstances (night time + young child)
After discussions, being tired and with an exhausted child, I ended up accepting an estate car, as these were apparently the only manual options available and even this was presented as a “favor”
What bothered me the most is that in the official documents they stated the reason for the change as:
“does not know how to drive automatic” which is completely unprofessional and offensive.
On top of that, I had also booked a child seat… the experience was shocking: dirty seats, stacked on top of each other, with no visible protection or hygiene. Completely unacceptable when it comes to a child’s safety.
I will try to raise awareness about this company.
I do not recommend it if you are looking for a predictable and professional experience.
10 April 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent experience did not meet your expectations, especially while traveling with a young child.
We would like to clarify a few important points to help improve future communication and service:
To properly locate and review your case, we always need the reservation number. This allows us to investigate exactly what happened and address the situation with the relevant team.
Regarding the shuttle service, the contact system requires the full completion of the provided link in order to directly connect you with the driver. Once completed, the driver receives your message and can coordinate the pickup more efficiently.
At the pickup location, we also offer the possibility to choose the child seat that best suits your needs, depending on availability, so we can ensure the safest and most appropriate option for your child.
That said, we are very sorry for the inconvenience caused by the change of vehicle, the long waiting time, and especially the unprofessional wording you were shown in the documentation. This is not the standard we aim to provide, and we take your comments about vehicle allocation, cleanliness, and service quality very seriously.
We appreciate you bringing this to our attention, and we would like the opportunity to review your case in detail. Please provide your reservation number so we can investigate further and follow up with you directly.
Kind regards,
KW-Team
Évitez absolument Klass Wagen
Absolutely avoid Klass Wagen
Absolutely avoid Klass Wagen. When I rented a car through Ryanair near Porto Airport, the agency refused my bank card on 09/03/2026, even though it is clearly identified as a CREDIT card (the word “CREDIT” appears first, in full compliance with Visa/Mastercard rules). This refusal was unjustified and clearly intended to force me into purchasing an additional, very expensive insurance, without which I was told I would not be able to pick up the vehicle.
This is forced selling — an abusive commercial practice. My original booking did not include this insurance, and no alternative was offered.
I had to pay for the imposed insurance in order to leave, which is unacceptable. I am currently in a dispute process with DECO Proteste, ASAE, and my bank to contest this charge.
I strongly advise against this company:
• unjustified refusal of a valid payment method
• commercial pressure
• forced insurance
• complete lack of transparency
There are far more reliable and customer‑friendly rental companies in Portugal.
Please note that your response below is irrelevant. The arrangements made for this rental fully complied with your contractual requirements and with international banking regulations for Visa and Mastercard. It should be noted that bank cards marked with "CREDIT" are credit cards and must be accepted as such—this is the law! You are clearly acting in bad faith, and then some, which cannot go unanswered. Therefore, we have decided to take legal action with our bank and the relevant Portuguese authorities.
9 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are sorry to read that your experience did not meet your expectations.
Regarding the rental conditions, we would like to clarify that every customer must choose one of two options when picking up the vehicle:
• The general option: to block a security deposit on a Visa or MasterCard credit card issued in the main driver’s name. This is a mandatory requirement, as in the event of damages or contractual charges, we cannot hold a third party financially responsible. Please note that cards with multiple functions (such as debit/credit combined cards) are not accepted.
• The second option: to purchase the “Risk 0” Service, which reduces the deposit to 0 and removes any financial responsibility for potential damages to the vehicle.
It is not possible to proceed with the rental without selecting one of these two options.
While many intermediary websites offer their own insurance products, these are third-party insurances and differ from our local Risk 0 coverage. When third-party insurance is selected, the security deposit is still required at pick-up, and in the event of damage, the amount is initially charged from the deposit. The customer may then submit a claim to their third-party insurer for reimbursement.
Ultimately, it is the customer’s decision which option to choose. However, if any rental requirement is not fully met, the Risk 0 insurance becomes mandatory.
We regret that this situation caused frustration, and we appreciate your feedback as it helps us improve our communication and customer service.
Best regards,
KW Team/Sorina M.
Fast reliable good prices
2 April 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
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