Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
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Review summary
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What people talk about most
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I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
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Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
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‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Fast reliable good prices
2 April 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Because zero stars isn't an option
Absolutely outstanding experience… if your goal is to feel confused, overcharged, and slightly robbed.
I booked a VW Golf, paid in advance—simple enough, right? Upon arrival, I was proudly handed a Renault Captur instead. Smaller category, of course. When I politely asked for the car I actually paid for, the solution was brilliant: just pay an extra €5/day. Genius. I declined, because I enjoy not paying twice for the same thing.
I took the Captur anyway (because at this point, what choice do you really have?), only to discover it had steering issues. Returned it immediately—more wasted time—and got upgraded… to a VW Taigo. Yes, another smaller car. At this stage, consistency is the only thing they truly deliver.
Also noticed the car clearly wasn’t serviced. But hey, who needs maintenance when you have sarcasm to survive the experience?
Then comes the flexibility part. I extended the rental online for 5 more days. Plans changed, so naturally I asked for a refund for unused days. Their customer-first response?
“No refunds. But here’s a 3-day voucher.”
Because nothing says “we value you” like forcing you to come back.
On another occasion, I tried to extend a rental again. Funny enough, extending was significantly more expensive than returning the car and renting it again. Called them to clarify and got the most elegant solution possible:
“If you don’t like it, bring the car back now.”
Customer service at its finest.
And let’s not forget payment methods. Want to pay with Mastercard at their office? That’ll be an extra €3 per day. Because apparently, even your choice of card deserves a daily tax.
Honestly, it’s impressive. Every step of the process manages to lower expectations even further.
It’s just a shame the minimum rating is one star.
UPDATE: since there is no way of replying i'll just write it here.
Dear Anett from Klass Wagen,
Thank you for the enlightening explanation — it truly cleared everything up.
I had no idea that a Volkswagen Golf is now considered a “lower class” than a Renault Captur or a Volkswagen Taigo. That’s fascinating. Decades of automotive classification must have been wrong all along — glad we finally set the record straight.
Also, I appreciate the innovative pricing model where extending a rental costs more than starting a new one. It really encourages customers to… not extend.
As for the voucher instead of a refund — thank you for pointing out it’s in the terms and conditions. Because obviously, nothing builds trust like paying for a service you don’t use and being rewarded with the opportunity to come back and try again.
Regarding the payment explanation, I must have missed the part where a simple transaction turns into a surcharge experience. I’ll be sure to consult my bank next time before choosing which card is “acceptable enough” for your office.
Overall, I’m genuinely impressed. It’s rare to see a company respond to feedback not by addressing the issue, but by confidently explaining why the problem is, in fact, the customer’s misunderstanding.
Outstanding consistency.
Best regards,
A now much more “educated” customer.
20 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear customer,
Thank you for your feedback.
Please note that the VW Golf is considered a lower class compared to the Captur and Taigo, which fall into a higher category than the Golf (SFMR).
Regarding the price for extending the reservation, it is calculated based on the current rate at the time of extension. This means it may sometimes be higher than the price at the moment of the original booking.
Concerning the voucher, this information is included in our terms and conditions: the customer will receive a 3-day voucher for additional services.
Additionally, if the payment is made with a card in a different currency, a conversion fee may apply. Unfortunately, this is determined by the bank, and we are not able to influence it. We also cannot pre-authorize the amount in EUR.
We apologize for any inconvenience caused and appreciate your feedback.
Best Regards,
Anett-KW team
Simple, straightforward, fast
We were picked up quickly from the airport and driven to the rental office. The car was handed over quickly. The car was in perfect working order. The return process was hassle-free. We were then driven back to the airport. Great service—just the way it should be.
31 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
⭐☆☆☆☆
⭐☆☆☆☆
Absolutely do not recommend Klass Wagen.
The experience at pickup was awful. The agent was aggressive, intimidating, and nearly forcing us to buy their full insurance, even though we already had coverage through Booking.com. He used fear tactics, repeatedly saying that if anything happened we would have to pay ourselves.
He even lied, telling us that if the car got a scratch we would need a police report or the insurance from Booking.com would not accept the claim. This was clearly just a tactic to scare customers into buying their expensive insurance.
To make it worse, he kept reminding us that we had rented the car “very cheap” through Booking.com and made it sound like we should now feel obligated to pay for their insurance. That is not the customer’s responsibility and felt extremely manipulative.
You only get 30 minutes to photograph every defect on the car, and their upload website barely worked. Unsurprisingly, when we returned the car they suddenly found a scratch on the roof — the only place I had not photographed. They overcharged us, and I had to chase them myself to get the detailed damage report because they never sent it within the promised 3 business days.
Only after I called did they refund part of the wrongly charged amount. It honestly makes me wonder if they would have refunded anything if I had stayed quiet.
This company gives the impression that they are constantly looking for ways to pressure customers and squeeze extra money out of them.
Never again. Next time I will stick with a larger international rental company with proper customer service and honest practices.
26 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Mira,
Thank you for taking the time to share your experience. We are sorry to hear that your rental did not meet your expectations.
At Klass Wagen, all optional insurance products, including our “No Risk Warranty,” are clearly presented as optional, intended to provide additional protection and peace of mind. Customers who already have external coverage are not required to purchase our insurance, and our staff should only provide information, not apply pressure. We regret if your interaction was perceived otherwise and will review this internally.
Regarding damage procedures, all vehicles are handed over with existing damages documented, and customers are encouraged to take photos or videos at pick-up. The 30-minute window and upload platform are designed to ensure transparency for both parties. Any newly identified damages at return are assessed according to our Terms and Conditions, with supporting documentation provided. We apologize if there was any delay in sharing the report.
We also take seriously your concerns about communication and conduct, as well as your comments regarding the refund process. Your feedback will be forwarded to the relevant departments for review and improvement.
We appreciate your feedback, as it helps us improve our services and customer experience.
Kind regards,
ZCE
Klass Wagen Customer Service Team
Check car before signing contract
The car was not very clean, and the windshield was cracked. When I asked for an upgrade, they said it would cost an extra €80.
There was no valid copy of the insurance in the glove compartment, there was one, but it was expired since 2024.
I’ve always rented from Klass Wagen when traveling to Romania, but this time I was very disappointed. I will try another company on my next trip.
31 March 2026
Reply from Klass Wagen Romania
Dear Customer,
Thank you for your continued trust in us over time, and we are truly sorry to hear that this experience did not meet your expectations.
First of all, please accept our apologies for the cleanliness of the vehicle — this is not the standard we aim to provide, and your feedback will be shared with the relevant team.
Regarding the windshield, we would like to clarify that the crack was already noted in the damage report at pick-up, meaning the vehicle was approved for rental in that condition and safe to be driven.
Concerning the insurance document, for any assistance, clarification, or updated documents, our Customer Care team is available 24/7 and always ready to support our customers in real time.
As a returning customer, your feedback matters to us, and we’re sorry this experience didn’t meet expectations. We hope to provide a smoother experience next time.
Kind regards,
Krisztina R. – KW Team
Great expereince
I have been renting from Klass Wagen both in Bucharest and abroad for over 5 years with great experience every time. Kudos to the team!
31 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback and for your trust every time! 😊 We are glad that you had pleasant experiences with us and we look forward to seeing you in the future! 🚗✨
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Very practical experience
When I took the car, everything was solved in 5 minutes, it is really practical completing the forms and paying online. The staff was very nice as well.
31 March 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
I got surprised- you try to not
With word of “similar” KW does whatever they want, doesn’t matter what you choose or what you want. Doesn’t matters if you choose for new car or not , you receive whatever is there, on the other hand , I chosen for second driver, I paid and suddenly due to health issues he couldn’t join me , I asked KW to change the second driver name, but they asked for additional service due to this will be third driver , I explained the second driver cannot join me , but this was the answer,.
Recommendation: don’t waste your time to choose or scroll KW website, directly go to the desk they will give you whatever they want, then you won’t be surprised.
P.S: this was my third experience with them
4 April 2026
Reply from Klass Wagen Romania
Dear Customer,
Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate all reviews, as they help us continuously improve our services and give us the opportunity to clarify any potential misunderstandings.
Regarding the request for a new car, please note that, as stated in our terms and conditions, if a specific model or a “new car” is not available, we will provide a similar vehicle or a free upgrade. Alternatively, if the “new car” service is not available, the corresponding fee is not charged. In your case, a similar vehicle from the selected category was provided, as we cannot guarantee an exact model, only a car within the same class or better, depending on availability at that time. Additionally, as mentioned in your review, no extra fee for a new car was charged.
Concerning the drivers, there was no third driver added to the reservation. The booking included the main driver and one additional driver, which was selected at the time of reservation. At the office, the documents for the additional driver were presented, and there were multiple changes regarding whether to include this driver or not. After further discussions with our colleagues and some hesitation regarding proceeding with the rental, the decision was finalized, and the vehicle was picked up approximately one hour later. Our team also noted that you mentioned usually having an additional driver when using the vehicle.
We regret any inconvenience or confusion experienced during this process. However, we would like to emphasize that no extra charges were applied for a new car, and, as per our terms and conditions, we cannot guarantee a specific model,only a similar or upgraded vehicle based on availability at the time of pickup.
Should you require any further clarification, please do not hesitate to contact us at customercare@klasswagen.com
. We remain at your disposal.
Kind regards,
Klass Wagen Customer Care Team / Alex C
Great experience!
Great experience! The guys are very helpful! It takes a little to do the check of the car with picture, etc. (it is done online, so have your mobile ready to access the internet). They proposed another insurance with a lower amount blocked on the credit card, but for the moment I haven't taken it, because I had already paid for another insurance. The car was new and very good.
2 April 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Great experience.
Quick and easy to book. Brand new car.Quick pick up and return. Excellent and professional staff . Overall I’ll rate this as a great experience.
25 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Best choice on the market.
As always, best cars on the market and always helpful staff around. I always recommend KW to my friends and family when renting a car in Romania.
3 April 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your trust and recommendation! 😊
We are happy to hear that every experience was up to your expectations. We look forward to seeing you again next time!
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Great service and car!
Great service and car! Very straightforward experience, with just a few questions and extra data requirements at delivery and return. Opinion based on a package with full coverage and having paid 'less thank 3 years old car' extra.
3 April 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Quality cars & fast service
Quality cars, very efficient transfer and pick up/drop off service.
3 April 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Reply from Klass Wagen Romania
Dear Customer,
Thank you for your feedback! We're glad to hear everything went well and that you would choose to rent with us again.
We’ll do our best to make your next experience even better — and hopefully earn that 5th star!
Looking forward to welcoming you again. Safe travels!
Krisztina R. – KW Team
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