First time user of this company. Great experience, easy to use and order product. Very good value for money, plus new user discount as well- even better value! Posting of my order was efficient and I... See more
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Review summary
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Reviews shaping this summary
Nice little find coming across your company on line. Good selection of items, Reasonable prices which is nice in these hard times. Very well packaged and decent delivery times will definitely order ag... See more
I was desperate to get my hands on the Kitsch hair perfume from the Kitsch website because they bombarded me with ads yet were consistently sold out. Then, after googling, I discovered Kiyo, who came... See more
Company replied
Such prompt and courteous messages. Although I had to return the original order, which was not as ordered, the replacement was received the day after I contacted you. The service was outstanding and m... See more
Company details
About Kiyo Beauty
Written by the company
At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.
When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.
Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.
Contact info
United Kingdom
- support@kiyobeauty.com
- kiyobeauty.com
Free UK Delivery over £40
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The product arrived in good time snd…
The product arrived in good time snd the quality was excellent.
1 May 2026
The smooth and polish hairbrush is so…
The smooth and polish hairbrush is so much better than I expected. It's made really well and my hair is fair nicer after only a few days.
5 May 2026
Ai bot being useless
Initially didn't receive the item I had ordered. When I emailed asking about the status I had an ai bot tell me everything I already knew and telling me to look at the delivery status which I already did and had sent across in the email
Once a person looked into the issue it was resolved and they were helpful
8 May 2026
Reply from Kiyo Beauty
Hi James,
Thank you for your feedback, and we’re sorry for the frustration caused initially. We’re working on improving our automated support responses so they’re more helpful in situations like this.
That said, we’re really glad our team was able to step in, investigate the issue properly, and get this resolved for you.
We truly appreciate you taking the time to share your experience.
Fast delivery and good price on the…
Fast delivery and good price on the products I purchased.
7 May 2026
Reply from Kiyo Beauty
Hi Lisa,
Thank you for your feedback. We’re so pleased to hear you were happy with both the delivery speed and pricing. See you again soon!
Kitsch Hair Perfume
Easy to use website, great prices, fast delivery, have used several times now 😀
29 April 2026
Reply from Kiyo Beauty
Hi SL,
Thank you so much for your continued support! We’re so pleased to hear you’ve had consistently positive experiences with us, and we look forward to your next order 😀
Reliable/ Prompt service.
My first time purchasing from Kiyo was better than expected.
Very prompt and reliable service. And I must add that the prices are very competitive.
Will definitely buy more online bargains from them again.
Thank you. 🌹
Thankbyou.
30 April 2026
Reply from Kiyo Beauty
Hi Barbara,
Thank you so much for your lovely review! We’re so happy your first experience with us exceeded expectations. We truly appreciate your support and look forward to welcoming you back for more bargains soon 💛
My order was delivered to the wrong…
My order was delivered to the wrong address by Royal Mail and Kiyo Beauty customer services were very good in sorting the issue.
29 April 2026
Reply from Kiyo Beauty
Hi Loren,
Thank you for your understanding and patience while we worked to resolve this with Royal Mail. We’re really pleased our customer service team could help get the issue sorted for you 💛
My sister loves this shampoo but can no…
My sister loves this shampoo but can no longer find it in the stores. You carry it and she is very happy to use it again.
28 April 2026
Reply from Kiyo Beauty
We love hearing this 💛 So happy your sister was able to be reunited with her favourite shampoo again and thank you so much for choosing us!
All the items were delivered in a…
All the items were delivered in a excellent condition. All items were also great value for money.
Thanks
6 May 2026
Reply from Kiyo Beauty
Hi Annette,
Thank you so much for your feedback! We’re delighted to hear everything arrived in excellent condition and that you were happy with the value 💛 See you again soon!
Very reliable company
Very reliable company . Happy with my purchase , excellent custom service
29 April 2026
Reply from Kiyo Beauty
Thank you so much for your kind words! We’re delighted to hear you were happy with your purchase and our customer service. We truly appreciate your support and hope to see you again soon ✨
Reply from Kiyo Beauty
Hi Mr Ston,
Thank you for your support! We’re so pleased you had a great experience with us 💛
Excellent hair products Kiyo Beauty …
I have shopped with Kiyo Beauty for a while now and there hair products are amazing, genuine and the packaging is great, as it well secured so nothing can leak during transit. I personally will not be going anywhere else for my hair products, as long as you are in business, l will be very happy to support you. Keep up the excellent service. Thank you 😊👍
5 May 2026
Reply from Kiyo Beauty
Hi Princess,
This honestly means so much to us! Thank you for your continued support and trust in Kiyo Beauty. Customers like you are the reason we do what we do, and we truly appreciate every order. Thank you again 😊
Bought hair products for Granddaughters…
Bought hair products for Granddaughters birthday.
Delighted with them.
28 April 2026
Reply from Kiyo Beauty
Hi Mrs King,
Aw, we love hearing this 💛 We hope your granddaughter had a lovely birthday and enjoyed her hair goodies!
Reply from Kiyo Beauty
Hi Sarah,
Thank you so much! We’re delighted to hear you were happy with both the product and service ☺️
SUPER QUICK DELIVERY AND GREAT PRICE
1 May 2026
Reply from Kiyo Beauty
Hi Tracey,
Thank you so much! We’re so pleased you were happy with the delivery speed and pricing 💛
Reply from Kiyo Beauty
Hi S,
Thank you for your lovely feedback! We’re so pleased your order arrived quickly and safely packed 💛
Reply from Kiyo Beauty
Hi Patricia,
Thank you for your feedback! We’re so pleased you loved the products and that your order arrived on time 💛
Reply from Kiyo Beauty
Hi Caroline,
Love this 😍 We’re so pleased your order arrived quickly and hope you enjoyed trying everything!
Good experience
Product arrived in good condition, as described, at a good price with good time.
24 April 2026
Reply from Kiyo Beauty
Thank you for your lovely feedback! We’re so pleased everything arrived as expected, in great condition, and at a price you were happy with 💛
Kiyo Beauty is definitely value for…
Kiyo Beauty is definitely value for money! My items came well packaged and I didn't have to wait too long for my order. Will continue to purchase my products from them.
1 May 2026
Reply from Kiyo Beauty
Hi Milli,
Thank you so much for your kind words and continued support 💛 We’re so pleased you were happy with the value, packaging, and delivery experience. We truly appreciate you choosing Kiyo Beauty for your haircare needs!
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