I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
174K reviews
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great service, and effective communication
I had a great experience booking with KIWI, they kept updating me about my trip, reminding me to check in for all my flights. I will definitely use their service again next time.
5 May 2026
Reply from Kiwi.com
Hello Victoria,
We’re pleased our service and communication met your expectations. Looking forward to supporting your next journey.
Smooth
We found a slightly lower price than on other platforms for the flight we wanted to book. The booking process was easy and smooth. Clear instructions for checkin.
2 May 2026
Reply from Kiwi.com
Hello Erica,
Happy to hear the lower price, smooth booking and clear check‑in instructions worked well for you. Thank you for choosing Kiwi.com – we look forward to making your next trip just as easy.
Good communications and booking process but take care with flight connections
Booking process and prices weregood but obtaining boarding passes from connecting airlines was an issue
5 May 2026
Reply from Kiwi.com
Dear Mike,
Thank you for leaving your review regarding your experience with Kiwi.com.
We genuinely value your feedback and recognize the importance of addressing the concerns you have shared. Our dedicated team is already working on a detailed analysis of your case and will conduct a comprehensive investigation.
We will ensure that one of our representatives contacts you directly once our examination has been completed.
Sincerely,
Customer Advocacy Team
Easy booking and the supporting team…
Easy booking and the supporting team are always helpful.
Different viable options usually offered.
2 May 2026
Reply from Kiwi.com
Hey Monther,
Pleased to hear the booking was easy and the support team consistently helpful. Providing a range of viable options is exactly what we strive for.
Reply from Kiwi.com
Hello Sara,
Good to see your experience was smooth and straightforward. We appreciate you choosing Kiwi.com.
charged double for the same…
Ive been charged double for the same flight today, it was so confusing to book aswell and wen i wanted my money back ai robot said i cannot get it back. And i cannot even talk to customer service becasue they only talk 7days before your flight. My flight is end of june but i am so unhappy already i am struggling financially and this company rips me of too. Why am i paying 2 times for the same flight?
5 May 2026
Unprompted review
Reply from Kiwi.com
Dear Prema,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
We located the reservation in our system and will proceed to investigate it on our side. One of our representatives will contact you to assist with your case.
Thank you for your cooperation in getting back to us once we contact you to work on a solution for your case together.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Dear cherciu,
Thank you for taking the time to leave your feedback regarding your experience with Kiwi.com.
We understand your concerns and want to assure you that your feedback is important to us. Our specialized team will be reviewing the details of your case and conducting a thorough examination of the situation.
You can expect to be contacted directly by one of our representatives once our analysis has been completed.
Yours sincerely,
Customer Advocacy Team
great expirience
5 May 2026
Reply from Kiwi.com
Great to know you enjoyed your journey, Martina. We’re happy everything met your expectations.
Everything great!
2 May 2026
Reply from Kiwi.com
Hi Evelina,
Thank you for letting us know everything was great. We look forward to welcoming you back soon.
Very plesed for Kiwi keeping me control…
Very plesed for Kiwi keeping me control on my travel
1 May 2026
Reply from Kiwi.com
Hello customer,
We’re happy Kiwi kept you in control of your travel. Thank you for taking the time to share.
Reply from Kiwi.com
Dear Mazahir,
Thank you for leaving your review regarding your experience with Kiwi.com.
We value your feedback as a returning customer and want to assure you that we are committed to examining the concerns you have raised. Our team will be conducting a detailed analysis of your case to gain a thorough understanding of the situation.
One of our representatives will reach out to you directly once our review has been completed.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for the quick note, Elian.
We’re happy the service met your expectations and hope to see you on board again soon.
Reply from Kiwi.com
Thanks for the feedback, Eddy. We're glad the booking was easy, the prices were fair and the confirmation arrived quickly. Have a smooth journey!
Terrible client support
Terrible client support. They told me that I will receive my boarding pass 6 hours before my departure, but it did not happen. I messaged them many times and heard only stupid words like “don’t worry”, “we’re working on it”, “bla-bla-bla”.
I had to ask a random person in the city to let me call from his mobile phone to their alive support number, and finally their operator told me that I should hurry to the airport and do physical check in there.
You must inform people in advance that they should do something manually! Horrible feelings, a lot of nerves were wasted.
5 May 2026
Unprompted review
Reply from Kiwi.com
Dear Alex,
Thank you for taking the time to share your feedback about your recent travel experience with Kiwi.com.
We understand that your experience did not meet your expectations, and we want you to know that your concerns are being taken seriously. Our dedicated team will be conducting a comprehensive review of the matters you have brought to our attention.
Following our investigation, we will contact you directly to discuss your case further.
Best regards,
Customer Advocacy Team
the moment i chose a flight and chose…
the moment i chose a flight and chose to proceed kiwii popped up a message asking me to refresh the screen due to an error, which was not true, and when I did, the raised the ticket price by almost 200 Euros!!!
They knew I had no other choice but to use the credits I already have, and I would not buy through another company, and used it against me. the credits I got for being misleaded to a wrong flight in the year before. I will not be kiwis costumer anymore.
4 May 2026
Reply from Kiwi.com
Dear Shai,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
We recognize the importance of your concerns as a returning customer and want you to know that we are taking your feedback seriously. Our dedicated team will be conducting a comprehensive review of the matters you have brought to our attention.
Following our investigation, we will contact you directly to discuss your case further.
Sincerely,
Customer Advocacy Team
My flight has been shifted to a time…
My flight has been shifted to a time that makes it useless to me.
29 March 2026
Reply from Kiwi.com
Dear David,
Thank you for taking the time to leave your review about your experience with Kiwi.com.
We understand your frustration and want to assure you that your feedback is being taken seriously. Our specialized team will be conducting a thorough review of your booking and the circumstances surrounding the changes you experienced.
Following our investigation, one of our representatives will contact you directly to discuss your case further.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Hello Asad, thank you for the feedback. We’re happy the interface feels simple for you.
Accessibility and hasslefree
2 May 2026
Reply from Kiwi.com
Hey Oscar, great to know the experience was accessible and hassle‑free. Thanks for trusting Kiwi.com for another trip!
Reply from Kiwi.com
Hello Beata,
Great to hear the process was smooth and the prices met your expectations. We look forward to supporting your future trips with Kiwi.com.
Reply from Kiwi.com
Dear Lauma,
We appreciate you taking the time to share your feedback with us regarding your recent experience.
Your concerns are of utmost importance to us, and we are committed to examining the matters you have brought to our attention. Our investigation team will be reviewing your booking details and the circumstances you experienced.
Following our analysis, a representative from our team will contact you directly to discuss your case.
Best regards,
Customer Advocacy Team
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