I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
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Kiwi lie about refund
I booked flight with kiwi 757 115 865 operated by Ryanair. Ryanair canceled my flight and sent me email that i can choose option to accept another proposed flight or receive full refund. To receive refund i need to ask Kiwi to do it as they booked it. I raised request to Kiwi but they lied that airline refuse my request, which is impossible (its not my first cancelation and i know legally they can not refuse). i demand my refund from Kiwi!! its very unethical to lie to customers to get more money. I booked another flight and will never even book anything with kiwi again.
5 May 2026
Unprompted review
Reply from Kiwi.com
Dear Victoria Lazorko,
Thank you for leaving your review and bringing your concerns to our attention.
We take all customer feedback seriously and want to assure you that your case will be thoroughly examined by our team. Our dedicated specialists will be conducting a comprehensive investigation into the matters you have described in your review.
Following our review, one of our agents will reach out to you directly to address your case.
Kind regards,
Customer Advocacy Team
I am extremely disappointed with my…
I am extremely disappointed with my experience using Kiwi.com.
On March 14, I purchased a one-way ticket from Barcelona to Kutaisi for approximately €130. Due to a change in plans, I submitted a cancellation request on March 24. What followed was a frustrating and unnecessarily prolonged waiting period of over a month, with no clear communication or updates from the company.
After all that time, I finally received a response—only to be informed that no refund would be issued. This outcome is unacceptable, especially considering the lack of transparency and the excessive delay in handling my request.
The entire process felt unprofessional and dismissive toward customers. Waiting more than a month just to receive a negative response, without any meaningful explanation or support, reflects very poorly on Kiwi.com’s customer service standards.
I would not recommend using this service based on my experience.
2 May 2026
Reply from Kiwi.com
Dear Mariia,
Thank you for sharing your experience with us through your detailed review.
We genuinely value your feedback as a returning customer, and we want to ensure that the concerns you have raised receive proper attention. Our team will be conducting a thorough examination of the issues outlined in your review.
Following our review process, one of our agents will reach out to you directly to discuss your case.
Sincerely,
Customer Advocacy Team
I still dont have a confirmation about…
I still dont have a confirmation about my flight. From oujda-Tanger.
But the money from te tickets is payed from my bank.
I want my ticket conformation I flight tommorow!
It is very very hard to be in contact with them. They only die a chatbot trough the email.
5 May 2026
Unprompted review
Reply from Kiwi.com
Dear Souhail Ghazali,
Thank you for bringing your concerns to our attention through your review.
We understand the importance of receiving proper confirmation for your travel arrangements, and we want to assure you that your feedback will be given full consideration. Our dedicated team will be conducting a comprehensive review of the matters you have described.
You will be contacted by one of our specialists once our examination process has been completed to address your case directly.
Best regards,
Customer Advocacy Team
Great service
5 May 2026
Reply from Kiwi.com
Hey Adil, thank you for the kind words. We're glad the service met your expectations.
I had a very disappointing experience…
I had a very disappointing experience with Kiwi.com.
I booked a return journey costing around £300, including additional connection protection for peace of mind. Due to the situation in the Middle East and war in Iran, both my outbound and return flights were cancelled and became impossible to use, meaning I could not travel at all.
Despite this, Kiwi.com only offered a partial refund (%30 of full cost) and issued part of the amount as non-refundable credit, which I never accepted. I had to go through a long and stressful back-and-forth with their customer support, repeating the same explanation multiple times, and waiting for delayed responses.
Even after clearly explaining that the entire journey was unusable, they refused to provide a full refund and relied on their internal policies instead of resolving the issue fairly.
In the end, I was forced to raise a chargeback with my bank to recover the remaining amount.
This experience caused unnecessary stress and wasted a lot of my time. I would not recommend Kiwi.com, especially in situations where travel disruptions occur, as their support and refund handling were extremely frustrating.
16 March 2026
Unprompted review
Reply from Kiwi.com
Dear Ben Divsalar,
We appreciate your review of your recent experience with Kiwi.com and understand your frustration.
After attempting to locate your reservation in our records, we were unable to identify your booking without the necessary reference details. In order to assist you further and examine the refund issues you have described, please provide us with your booking number and the email address connected to your reservation.
Once you supply this information, we will be able to access your booking details and our specialists will investigate your case promptly.
Sincerely,
Customer Advocacy Team
Be nice to talk to a person, not a robot
Got back to me in the end and the issue was resolved still took nearly 24 hours and had me talking to a robot, quite frustrating
22 April 2026
Unprompted review
Reply from Kiwi.com
Dear Sean Lydon,
Thank you for sharing your feedback with us regarding your recent experience.
We recognize the importance of your concerns and want to assure you that we are committed to thoroughly reviewing the issues you have raised. Our specialized team will be conducting a detailed investigation into the circumstances surrounding your booking.
You can expect to be contacted by one of our agents once our review process has been completed.
Best regards,
Customer Advocacy Team
Simple and efficient
2 May 2026
Reply from Kiwi.com
Hello Andrew, thank you for your feedback. We're happy the booking was simple and efficient for you.
Don't book flights at KIWI
I booked a one-way ticket
from Incheon(ICN) Airport in Korea
to Don Mueang(DMK) Airport in Thailand at on September 22.
However, the day after booking, the airline canceled the flight unilaterally.
The airline's unilateral cancellation is, of course, a 100% refund, but KIWI initially gave a strange answer that it would refund 10%, and I've been asking for it, but I've been answering it for a month just to wait.
People who booked the same flight on different websites received 100 percent of the refund, but I don't know why KIWI doesn't want a refund. KIWI is a relay company that should be avoided at all times.
1 April 2026
Unprompted review
Reply from Kiwi.com
Dear Hyerang KIM,
Thank you for leaving your review and sharing your experience with Kiwi.com.
We appreciate you bringing these matters to our attention, and we want to assure you that your feedback is valuable to us. Our dedicated team is already working on examining your case to understand the full circumstances of your experience.
Once our review has been completed, you will be contacted by one of our representatives to address your case directly.
Kind regards,
Customer Advocacy Team
Avoid at all costs
This is the worst customer service I have ever experienced. I would strongly advise others to avoid this company.
The entire situation has had a significant impact on my wedding, including causing disruption for the wedding party. To make matters worse, they have provided my credit card company with what I believe to be inaccurate information, claiming the service was delivered, yet they have refused to share any evidence with me or even provide a clear complaints contact.
Despite the airline confirming that changes to the flight are possible, Kiwi have failed to assist. They have refused to make the change, citing the fact that I did not purchase their disruption protection, which is unreasonable given that it was the airline who rescheduled the flight, not me. No suitable alternatives have been offered. At one stage, an adviser even suggested it was “a shame” I will miss the wedding, which is completely unacceptable. Another suggested I should simply purchase new tickets at my own expense.
Overall, this has been an extremely frustrating and distressing experience. It is important that consumers are aware of how situations like this are handled so they can make informed decisions.
23 April 2026
Unprompted review
Reply from Kiwi.com
Dear jo tatum,
Thank you for sharing your detailed feedback about your experience with Kiwi.com.
Unfortunately, we cannot proceed with investigating your concerns as we were unable to locate your booking in our system due to the missing reference number. To help resolve the issues you have encountered, we need you to provide us with your booking number and the email address that was used when making your reservation.
Once we have received these details, our team will be able to identify your booking and provide you with proper assistance regarding your concerns.
Kind regards,
Customer Advocacy Team
worst platform ever
This platform hasn't even earned the right to a zero-point review. Avoid Kiwi.com at all costs. After two months of chasing a refund and getting nothing but 'copy-paste' answers, I’m done. Terrible service and even worse support. Save yourself the trouble and book directly.
6 March 2026
Unprompted review
Reply from Kiwi.com
Dear Anna Şoldan,
Thank you for taking the time to share your experience with us.
We genuinely value your feedback and understand the frustration you have experienced. Our dedicated team will be examining the concerns you have raised through a comprehensive review process.
You will be contacted by one of our agents following the completion of our investigation.
Yours sincerely,
Customer Advocacy Team
I can not check in my flight
I bought the tickets, but can not find them in mobile app! So, I can not to add personal data to check in my flight
5 May 2026
Reply from Kiwi.com
Dear ALEKSANDR,
Thank you for sharing your feedback with us regarding your recent booking experience.
We recognize the importance of your concerns and want to assure you that we take all customer feedback seriously. Our team will be conducting a thorough investigation into the matters you have raised to gain a complete understanding of your experience.
Following our review, one of our representatives will contact you directly to assist with your case.
Best regards,
Customer Advocacy Team
Still no refund over a month later even…
Still no refund over a month later even though they're website says they will pay you way sooner...
5 May 2026
Unprompted review
Reply from Kiwi.com
Dear Sean Coleman,
Thank you for sharing your feedback with us regarding your experience with Kiwi.com.
We recognize the concerns you have raised and want to assure you that your feedback matters to us. Our team is currently investigating the issues outlined in your review to understand the full scope of your experience.
Following our investigation, you will be contacted by one of our specialists to address your case directly.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Valentyn. We're pleased the platform felt simple and transparent.
Quick online service KIWI
Prices better althoigh all the extra costs are misleading and booking quick.
2 May 2026
Reply from Kiwi.com
Dear Pieter Daniel Chaveiro,
Thank you for leaving your feedback regarding your booking experience with Kiwi.com.
We appreciate you bringing your concerns to our attention and want to assure you that your feedback is important to us. Our team will be conducting a comprehensive review of the matters you have highlighted in your review.
Following our examination, one of our representatives will contact you directly to discuss your case.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Dear Joan Manuel,
We appreciate you taking the time to leave your review about your experience with our services.
Your feedback regarding the technical difficulties you encountered is important to us, and we are committed to looking into the issues you have raised. Our dedicated team will be conducting a detailed review of your experience.
One of our representatives will be in touch with you directly once our examination has been completed.
Kind regards,
Customer Advocacy Team
Last time I will ever buy a fly ticket…
Last time I will ever buy a fly ticket with kiwi. They don’t send you the code to be able to self check in, they force you to install their app
I don’t want to install your app, I just need the code to do my check in, so I am risking to pay for check in in the airport
30 April 2026
Reply from Kiwi.com
Dear Cip N,
Thank you for leaving your review and sharing your experience with Kiwi.com.
We value your feedback and want to assure you that we are taking the concerns you have raised seriously. Our dedicated team is already working on examining your case to gain a complete understanding of your experience.
You can expect to be contacted by one of our representatives once our investigation has been completed.
Yours sincerely,
Customer Advocacy Team
Need to find a way to check in fro the…
Need to find a way to check in fro the application
1 May 2026
Reply from Kiwi.com
Dear ilham,
Thank you for sharing your feedback with us regarding your experience with Kiwi.com.
We value the concerns you have brought to our attention and want to assure you that we are committed to examining the issues you have encountered. Our team will be conducting a thorough investigation into your case.
You will be contacted by one of our representatives following our review to discuss your matter in detail.
Sincerely,
Customer Advocacy Team
Ignorance, I felt I was scammed
I booked a flight which had two airline and the day after it was booked, I saw the my first airline cancelled the flight and I took this news to kiwi but they kept saying, everything is alright. After reaching out to multiple representatives, they finally said that they cancel my flight and they did refund me 35% of the whole ticket price but they took a month to refund the second airline and just very little bit and said that is what the second airline refunded, they denied to give me proof of what the airline has refunded and because of their ignorance I lost money.
10 April 2026
Unprompted review
Reply from Kiwi.com
Dear Nishanth SK,
Thank you for taking the time to share your experience with us through your detailed review.
We recognize the concerns you have raised regarding your recent booking experience, and we want to assure you that your feedback is being treated with the utmost importance. Our specialized team will be conducting a thorough examination of the circumstances surrounding your case.
Following our review, one of our representatives will contact you directly to address the matters you have outlined.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for the kind words, Edwin. We're pleased you found the booking easy and the price cheap.
It is easy and simple to book a flight on Kiwi app!
Kiwi, is my favorite flight app. It is easy and simple to book a flight on Kiwi. com app!
2 May 2026
Reply from Kiwi.com
Hello Chol,
Nice to hear Kiwi is your favorite for easy and simple bookings. We're happy to keep things smooth for you and look forward to supporting your next trip.
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