kingsdeneproperty.com Reviews 

219
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the clear communication and the smooth user experience provided throughout various processes. However, some customers also noted issues with specific individuals, describing some interactions as rude and unprofessional. A few other people also felt that customer service declined significantly once they became tenants, particularly regarding repairs and ongoing property issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising staff members for their... See more

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(219)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic.

After looking for an apartment for 4 months, Kingsdene properties managed to find us the most perfect apartment in a matter of days. I would like to say a special thank you to Charley Wosser, who has looked after us so well and been professional, polite and competent throughout. 10/10.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Kingsdene Estate Agents, Leeds

Our agent - Lela Lyon at Kingsdene was fantastic throughout the selling process from the beginning/
listing and especially so during the conveyancing process. Professional and helpful and at all times, Lela demonstrated her knowledge, experience and positivity in every communication.
Lela was a joy to work with and a real asset to Kingsdene; highly recommended and would give 6 stars if an option!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Efficient Moving Process

Both Victoria, who showed us around the property and answered our every question, and Faye, who oversaw and guided us through the referencing process were incredibly responsive, helpful, and proactive in assisting with our emergency move that we had to do in less than 2 weeks after an apartment owned by a different agency was absolutely unlivable upon arrival. Kingsdene kept us from going homeless in a new city basically.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience working…

I had a brilliant experience working with Katy from Kingsdene Property when letting out my place in Manchester. She made the whole process incredibly straightforward — always on hand to answer questions, kept me in the loop at every stage, and generally made things feel stress-free.

Most importantly, she found me a fantastic tenant quickly, which was exactly what I was hoping for. Katy’s professionalism, attention to detail, and approachable manner really stood out, and it gave me real peace of mind knowing everything was being handled so well.

I couldn’t recommend Katy and Kingsdene Property more highly to anyone looking to let their property.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Charley at Kingsdene was brilliant throughout my rental process. She was really helpful during the viewing and made all the paperwork straightforward and stress-free. I really appreciate her support and would definitely recommend her and Kingsdene!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

unreasonable deposit deduction and disappointing property

Very disappointing experience. The flat was not handed over in the “excellent” condition described – hallway light never worked, bathroom drainage was slow, and the bathroom light failed again shortly after repair.

Despite us cleaning thoroughly for hours before moving out and leaving the property in good condition, the agency tried to deduct £174 for cleaning, providing only an invoice and no photographic proof. When challenged, they even suggested we “contribute” part of the cost instead of justifying the charge.

We caused no damage, yet still faced an unfair deduction. Tenants should be very cautious – be ready to escalate to the Tenancy Deposit Scheme if you want fair treatment.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Moved from out of the UK into…

Moved from out of the UK into Manchester and I will say this…. From the time of inquiry into a flat, to move in, Kingsdene was NOTHING BUT AMAZING!
They were attentive, helped me navigate a new tenancy. They even were able to do a virtual tour of the flat I was interested in.

Jacob, Kirsten, Faye and the whole team were super friendly and just an absolute pleasure to work with.
If you’re moving, and need a great team to help you, I highly recommend Kingsdene!!

When it comes time to buy a property, I’ll be back!!!

Thank you Kingsdene!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent lettings team

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very responsive and always give me excellent advice. Most importantly, they organise the whole process of finding new tenants, doing checks and collecting references and setting up contracts. I would highly recommend them.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

My time at City Island.

I have lived at Santorini, City Island for about 6 years. I am only moving due to retiring soon and moving to the coast as you do.
Laura as been a massive help over the years.
Laura and the team are only an email away and only too happy to help you.
A massive thanks for helping make my stay at City Island a good one.

All the very best.
Tim Foster 👋

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Making renting easy

This is my first renting in the UK and Charley from Kingsdene helped through the whole process. She made the whole experience very easy and straightforward.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Great experience with Charley during the search, viewing and following stages. Really appreciated her friendly and responsive approach - highly recommended. Really looking forward to moving in soon.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Kingsdene Best Rated Estate Agents in Manchester

Kingsdene Estate Agents have been nothing short of amazing for me personally, Gurjit and Faye are the respective team members who have assisted me with renting a flat in Central Manchester. Tenancy swaps and repairs have arisen during my contract which can be stressful.

The rental market isn't easy for the consumer but both Gurjit and Faye make it so much more manageable as they are exceptional at their jobs and not to mention just generally nice people.

Thanks Faye and Gurjit for your help, I am so grateful and because of employees like yourself Kingsdene rank the highest out of the several big, named estate agents I've used in Manchester.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

professional

Faye Hamilton from kings dene property is amazing, she's professional and replies to queries quick. I believe this will be a smooth move in.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great renting experience

We had a great experience with Charley at Kingsdene during our search for a flat to rent. She was really helpful and very responsive which made the whole process really smooth. We are looking forward to moving into our lovely new flat!

5 August 2025
Unprompted review
Rated 4 out of 5 stars

This was my first time renting in the…

This was my first time renting in the UK and it was easy to do that with Kingsdene. Faye Hamilton was very nice and she responded quickly if I had any problems. I hope the process will go smoothly over my tenancy as well.

1 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look