kingsdeneproperty.com Reviews 

218
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the clear communication and the smooth user experience provided throughout various processes. However, some customers also noted issues with specific individuals, describing some interactions as rude and unprofessional. A few other people also felt that customer service declined significantly once they became tenants, particularly regarding repairs and ongoing property issues.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising staff members for their... See more

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(218)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Property Management

I couldn’t be happier with the service from Anna Davison. She handles multiple properties with enthusiasm and efficiency- nothing is ever too much of an issue. I highly recommend her :)

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great

Charley has been amazing so far in helping me buy my first home. She replies very quickly and has provided my with all info I’ve required, as well as guidance. She is super friendly and reliable.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient and Reliable

They are professional, efficient and very reliable.

They are quick to respond to any problems and my Property Manager Catherine Payne is incredibly helpful and a pleasure to work with.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Charley

Charley, Victoria and Oli were really helpful and it meant I could secure a flat quickly which was needed! Highly recommended.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process

Charley helped me find my first home. She was always available, helpful and communicative. I was also allowed to do multiple viewings at the property. Overall, I had a great experience and the people involved made the process quick and easy.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

First-time buyer

I’m a first-time buyer and was quite nervous with little knowledge of the process, Kingsdene and Charley Wosser were very attentive and helpful whenever I had any queries and were always prompt in getting back to me, the sale went through on time with no problems for which I’m very grateful

14 November 2025
Unprompted review
Rated 5 out of 5 stars

The agent was great to work with from…

The agent was great to work with from the very start. Really friendly and patient, even showed me the flat twice to help me feel confident with my choice. They kept everything running smoothly between the solicitors and mortgage brokers, which made the whole process much easier. Definitely a positive experience.

1 July 2025
Rated 5 out of 5 stars

Lovely group of people and facilitated…

Lovely group of people and facilitated visits multiple times at short notice. Jacob was my main agent and he was helpful and responsive throughout the whole process, allowing as smooth a purchase as possible.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Good work!

I appreciate service and help provided by Kingsdene. They provided a great flat, asked all the questions and solved all the problems right on time. If I'll need to rent a flat once again, I'll get back to them!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Viewing

Charley did a good job on the property search for me and my family. It was a great time to spend the hours with her during the viewing

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great agent

Great agent, clear, knowledgeable, and attentive.

Great to see the apartment on video call. Allowed me to understand the layout. Showed me options explained the costs and how to make an offer.

Asked for the business in a professional manor and answered all my questions.

Very confident to do business with this company.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Jacob

Jacob was absolutely fantastic throughout the whole process. From the moment I went to view the property, he made everything straightforward and stress-free. I decided to take the property on the spot, and Jacob immediately walked me through the next steps, clearly explaining what was needed from me and my friend to secure it. He was responsive, professional, and always happy to help with any questions we had. Within just a few days, everything was sorted and ready to go. Couldn’t have asked for a smoother experience highly recommend working with Jacob!

Luke

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great help from Charley

Needed help finding a tenant for my apartment.
Charley Wosser was a great help. Found me a tenant that matched my criteria in no time. Thanks Charley!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This is my first time selling my apartment. My sales agency, Charley always does a great job. She is nice and super helpful and can solve the buyers’ problems which let the things done right.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Charley has been the best sales negotiator!

Charley has made buying my first home such a smooth process. She has always been there to speak to whenever I needed anything and went above and beyond with anything she could. I greatly appreciate the work she has put in the last few months as she has been the best part of my buying team. I would recommend Charley to anyone looking to buy a property as she works hard and is always there for anything you need.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic.

After looking for an apartment for 4 months, Kingsdene properties managed to find us the most perfect apartment in a matter of days. I would like to say a special thank you to Charley Wosser, who has looked after us so well and been professional, polite and competent throughout. 10/10.

18 October 2025
Unprompted review

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