King Of Christmas Reviews 

152
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, realistic appearance, and beautiful design, noting how full and lush the trees are. Many appreciate the ease of assembly, with features like integrated wiring making setup simple and quick. The customer service is frequently highlighted as exceptional, with reviewers commending the team's professionalism, quick responses, and helpfulness in resolving issues. However, some people were dissatisfied with customer service, mentioning that their requests for help or replacement parts were met with only an apology via email, despite clear communication of their needs.

What people talk about most

Product

Consumers express high satisfaction with the product, consistently praising its quality, realistic... See more

Quality

Customers express high satisfaction with the quality of products, highlighting their beautiful appearance,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's diligence,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their interactions as... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the team's highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve purchased three flocked trees from KOC and they are amazing! So much less messy than others I’ve had with great shape, easy to put together and great lights. The last one was on sale with an addi... See more

Company replied

Rated 5 out of 5 stars

I truly enjoyed my experience with King of Christmas. The tree I received was absolutely beautiful, with incredible quality and attention to detail. The design, style, and size options are all thought... See more

Company replied

Rated 5 out of 5 stars

I have been decorating with King of Christmas trees since 2023 and they never disappoint. I have several styles of trees and they are all gorgeous in their own right, they are full and they look real... See more

Company replied

Rated 5 out of 5 stars

I have multiple King of Christmas products and I think they are all high quality, well made and beautiful. I look forward to pulling them out each year. My first tree is still a favorite but I appreci... See more

Company replied


Company details

About King Of Christmas

Written by the company

Combination-Mark-Green-Red-1 Our mission is simple: to inspire lasting traditions and treasured memories.

From the lifelike beauty of our trees to their effortless assembly and exceptional customer support, every detail is designed with you in mind.

BEST SELLERS

We’re here to help you create a Christmas setting that sparks joy, brings loved ones together, and amplifies the season's magic—turning moments into memories that last a lifetime.

We’re not just in the Christmas tree business; we’re in the memory-making business.


SALE


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(152)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a tree last year from King of…

I bought a tree last year from King of Christmas. It was pre-lit and unfortunately I bought it for this Christmas and didn't open up the box until this past week. The tree I purchased was supposed to have two different types of branches the more realistic looking ones and a thicker brand. The realistic types were all hidden it was they were close to the pole on the inside so you couldn't see them. So with this type of tree there's really no fluffing of the branches involved cuz they don't really move. I've had the tree up for maybe four days some of the lights are no longer working. All the ornaments are on it I have over 300 ornaments that go on it and I am not about to take them down but I would not buy a tree from them I would never recommend buying a tree from them I would not recommend even going into look. Just finish your bought one from there doesn't mean that's the one you're getting. Plus I wrote to them and never heard of reply back. The respectable company can't reply to their happy and or unhappy customers they're pretty crappy company in my opinion.

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst customer service

Absolutely the worst customer service. They have clearly purchased their reviews. I’ve been trying for two days to get help and no response. They just say we will get back to you.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

A Honeymoon Opening to a. Nightmare Divorce

We bought the tree several years ago. Now the same tree is $1999. The tree lasted 6 years without any problems and was a beautiful tree. Now the lights in the top section have gone out and cannot be fixed, well they probably could be but won’t because customer service role in the problem “it’s out of warranty”. Flocked tree WILL turn brown or “smoker yellow”. The top section (section E) has gone out and now we have a half lit tree. For $2000 to last 5 years is unacceptable. Do better. Your products are beautiful, yet the quality you talk about for the service you deliver is absolute 💩.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!

BUYER BEWARE!!! The worst customer service on the plane!!!!! Cant get anyone on the phone and had to dispute with my credit card company. Bought online and tried to exchange minutes after to no avail. They would rather have a return??No wonder they would rather have a return, they charge $500 to return the purchase. Click on any contact info on their site, it will get you nowhere and a message back "no-reply from this email address" What..... its the link they send you to. I WILL TELL EVERYONE I KNOW AND EVERY WEBSITE ABOUT THIS.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

The business plan for King of Christmas…

The business plan for King of Christmas is “ one time sale with no integrity.” Do NOT buy anything from them! They are crooks, liars, and thieves! The pictures look beautiful but the product is pure garbage. Some companies pay people to write 5 star reviews for a living! TRUE
King of Christmas customer service is a joke and once you buy they will NOT REFUND your money NO MATTER WHAT!
Put this info on social media so others don’t have to go thru this grief or King of Christmas pad their pockets!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

The Cypress Spruce is STUNNING!!

The Cypress Spruce is STUNNING!!! Its full, luscious branches are breathtaking. Besides the realism, it’s so easy to set up and store. They even gave us a complimentary storage bag. It’s going to be my favorite centerpiece every season.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

A Genuine beauty of nature

A Genuine beauty of nature. I ordered the 7ft Noble Fir. Stunning! The sparse silhouette of Each branch truly captures the essence of a real tree. The power pole technology makes set up easy. Warm glow of multiple lights on each branch is so festive and beautiful. Customer service helped me with great attention and responded to all my queries quickly. I highly recommend King of Christmas trees.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love my tree!!!

Absolutely love my tree!!!! I got the 7’ Prince Flock pre-lit tree. It’s the perfect size and it was so easy to set up. Shipping was quick too.
I have gotten many compliments on how beautiful the tree is. Definitely will purchase Christmas decor from them again!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful tree

Beautiful tree, great customer service! So easy to navigate the website, order and delivery process. I get compliments on my tree year after year!

25 December 2023
Unprompted review
Rated 1 out of 5 stars

We bought a $400 small tree

We bought a $400 small tree, the remote for lights also controlled my TV, then the bottom portion of tree doesn't light up properly. Sent videos and pictures, the only thing they can do is send lights to add to the tree. The customer service is absolutely horrible, the hoops they make you jump through are ridiculous. I'm not asking for anything for free, just want to get what we paid for, a working tree. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

6 foot flocked tree is junk!

Ordered a 6ft. Flocked tree. For the money I hoped it wasn’t made in China, wishful thinking. Started to put it together and the parts were mislabeled. Ok no big deal. The branches were really compressed. It was if the tree was flocked and then packed while still wet. I had to change my clothes twice because the flocking was sticking to me. I must have sneezed 30 times during assembly because of the flocking dust. Once it shaped it was not a full as shown in the pictures. The amount of flocking that came off the tree created a terrible mess and everything with in a 15 foot radius was covered with dust. I had to buy more ornaments and filler to fill in the bare spots. I should have packed it up and sent it back. I wrote a review on their page and two days later I received an email saying customer service would contact me. Of course they haven’t and they did not post my review. I should have bought the 10 foot tree from Hobby Lobby for $50 less. This product is overpriced crap! P.s. I even included pictures on my review to them.

6 December 2023
Unprompted review

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