King Of Christmas Reviews 

152
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, realistic appearance, and beautiful design, noting how full and lush the trees are. Many appreciate the ease of assembly, with features like integrated wiring making setup simple and quick. The customer service is frequently highlighted as exceptional, with reviewers commending the team's professionalism, quick responses, and helpfulness in resolving issues. However, some people were dissatisfied with customer service, mentioning that their requests for help or replacement parts were met with only an apology via email, despite clear communication of their needs.

What people talk about most

Product

Consumers express high satisfaction with the product, consistently praising its quality, realistic... See more

Quality

Customers express high satisfaction with the quality of products, highlighting their beautiful appearance,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's diligence,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their interactions as... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the team's highly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve purchased three flocked trees from KOC and they are amazing! So much less messy than others I’ve had with great shape, easy to put together and great lights. The last one was on sale with an addi... See more

Company replied

Rated 5 out of 5 stars

I truly enjoyed my experience with King of Christmas. The tree I received was absolutely beautiful, with incredible quality and attention to detail. The design, style, and size options are all thought... See more

Company replied

Rated 5 out of 5 stars

I have been decorating with King of Christmas trees since 2023 and they never disappoint. I have several styles of trees and they are all gorgeous in their own right, they are full and they look real... See more

Company replied

Rated 5 out of 5 stars

I have multiple King of Christmas products and I think they are all high quality, well made and beautiful. I look forward to pulling them out each year. My first tree is still a favorite but I appreci... See more

Company replied


Company details

About King Of Christmas

Written by the company

Combination-Mark-Green-Red-1 Our mission is simple: to inspire lasting traditions and treasured memories.

From the lifelike beauty of our trees to their effortless assembly and exceptional customer support, every detail is designed with you in mind.

BEST SELLERS

We’re here to help you create a Christmas setting that sparks joy, brings loved ones together, and amplifies the season's magic—turning moments into memories that last a lifetime.

We’re not just in the Christmas tree business; we’re in the memory-making business.


SALE


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(152)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had the best experience with king of…

I had the best experience with king of Christmas! I usually go for the real trees but I didn’t want the hassle this year. This was my first time ordering with them and it was with ease. My tree came super fast and it’s so beautiful! The quality of the tree is so nice full and real like. The lights are bright and I love that the lights time out after a while so I don’t have to remember to turn it off for bed!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Quality Products and Overall Good Experience

I recently purchased a tree form KOC, overall it was a good experience. The product descriptions and pictures match the items. The tree arrived well-packaged and in good conditions. It is a much better tree than others I have purchased before online. The setup was very straight forward. Overall, I would highly recommend KOC for anyone looking to purchase a quality artificial Christmas tree.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10

10/10! Worth every penny!!
We bought our first King of Christmas tree 3 years ago and we came back for our seconds! Our first tree is flocked and it’s gorgeous, but we wanted some green this year. Our new tree is just as beautiful and high quality as the first! Customer service was fantastic helping make the right decision for our new tree. We just finished decorating both trees and we couldn’t be happier!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10 all around

I couldn’t figure out how to leave a review on the website so I will do it here. This was a 10/10 experience. Shipping was insanely fast and I am in love with my tree. Trying to convince my husband we could get another one. It’s hard to find quality Christmas trees as all the ones I’ve bought from the stores don’t nearly match up to my new King of Christmas tree- by far the best tree me and my family have ever had. Makes me excited for the holidays. I got the Alpine Fir for reference <3

21 November 2024
Unprompted review
Rated 1 out of 5 stars

Horrible after warranty support

We have had this tree for over 5 years and have loved it until now. Recently a section of 10 LEDs stopped lighting. I contacted King of Christmas expecting to be able to purchase a new string of lights out of warranty. They e-mailed me a form requiring photos. I spent hours photographing, transferring files, resizing and sending the photos and form. They then sent a e-mail saying they would not even try to help me unless I supplied an order number. Who keeps their order numbers after 5 years?! After more time wasted with their customer service representative on the phone he tells me that even with an order number they would not sell me any lights or parts after the warranty has expired. Would have been nice to know at the beginning. Nice tree but horrible after warranty support. Will never buy from them again.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Obsessed!

The most perfect tree to get right before the holidays. Extremely fast shipping, sent same day I ordered! Customer service was amazing, I couldn’t recommend them more. I’m obsessed with my tree!!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

High quality tree/fast shipping/great customer service …

I saw a tik-tok video of one of the trees and had to check them out. Not only am I so happy with how my new tree looks (such an upgrade from the one I got at Home Depot last year) but the customer service was incredible! I had a few questions and they got back to me so fast. The shipping was also super quick which I was so happy about as I was super impatient waiting to get my tree up. If you are looking for an high quality artificial tree this is definitely a good place to order from!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Their customer service and product are…

Their customer service and product are top notch. The tree arrived quickly and was beautiful, better than the pictures. I'm stunned to see these recent reviews, makes me think they are under attack by another company creating false reviews. I've referred at least 5 other people to them and they have no complaints and love their trees!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Worth every dollar

I got the flocked 7.5 foot pre-lit tree and it looks phenomenal! My friend ordered one from here and as soon as I saw hers I ordered the same one. Super durable, high quality, full and tall I am obssessed.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Tree & Amazing Quality

Wow is understatement… I hardly write reviews, but this company deserves one. I was recommended ordering my tree from here and it was nothing short of stunning. Super easy to set up by myself. The quality is exquisite and I had no fall out from the branches! No mess this year! I’m obsessed and so happy, well worth the purchase.

21 November 2024
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed--Avoid King of…

Extremely Disappointed--Avoid King of Christmas
Review by Anonymous UserI am beyond frustrated with my experience with King of Christmas. I purchased a tree, expecting a high quality product, only to find that the lights do not work. I spent hours taking videos of myself troubleshooting and trying to fix the issue, as per their instructions. After a week of back-and-forth, there is still no solution.

To make matters worse, their customer service is completely unhelpful. They refuse to let me speak to a manager or escalate the issue to the troubleshooting team. I have been left with a defective product and no resolution in sight.

This experience has been a nightmare. For the price I paid, I expected much better quality and service. I will never buy from King of Christmas again and highly discourage others from wasting their money here. If I could give them zero stars, I would.

21 November 2024
Unprompted review
Rated 1 out of 5 stars

8FT tree is missing

8FT tree is missing - not delivered as FedEx says. This is the response we get,

As per our Lost Item Policy, we ask that you please fill out and submit the affidavit below, as well as provide a photo of a matching government-issued ID to the name/address on your order. As your order is above $500, please file and also submit a mandatory state police report.

Once submitted, please allow a representative up to 24 business hours to review your claim and assist you with the next steps toward resolving the matter.

Please note, that the required documentation must be submitted no later than December 2, 2024*. If after this date, your claim is no longer eligible to be reviewed by a King of Christmas representative.*

So, their missing delivery is on their customers to show proof of no delivery.

Worst customer service ever. Run!!!!

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware… Although they have a very…

Buyer beware… Although they have a very eye appealing product there after warranty has much to be desired. They offer no replacement parts after the warranty has expired this is only the 3rd Christmas and top section no longer works did all the trouble shooting as directed but when determined the top section was faulty Christian at customer service basically advised time to replace the tree.. most likely will never buy again.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

The best✨✨✨✨

Holiday Perfection!

The tree I got from King of Christmas is everything I hoped for and more! It’s lush, realistic, and so beautifully crafted—it’s the star of my holiday season. The pre-lit design made decorating so quick and easy, and the quality is outstanding. I couldn’t be happier with my purchase!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

I just set up my 2 King of Christmas…

I just set up my 2 King of Christmas Trees.
One is a 7 Foot Flock Tree purchased 3 years ago. I am very happy with my Tree, The flock is still beautiful and still fluffy. The other is a beautiful 8FT Spruce Tree with Lights and it is absolutely gorgeous with the snowflake ornaments purchased last year.
Today I received my cute 3ft flock tree with lights for my sofa table.
It’s beginning to feel and look like Christmas!
I would highly recommend the King of Christmas most beautiful trees.

19 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look