I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
544 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great customer service
Great customer service. I received my refund without issue. Don’t hesitate to try it.
18 June 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service team and that your refund was processed smoothly and without any issues.
Our goal is to ensure that every customer feels supported and confident when trying KilgourMD products, and we're pleased that we were able to deliver on that commitment. We truly appreciate your willingness to give us a try and your recommendation to others.
Thank you for sharing your experience and for your kind words. 💙
Turned my blonde hair orange
Turned my blonde hair orange. It was hard to cancel my subscription, but I finally got it done. They don't let you use the "It turned my hair orange "as an option to cancelling. They don't want anyone to know that will happen.
18 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you experienced discoloration of your blonde hair and that the product did not meet your expectations.
While this is uncommon, some customers with very light, blonde, gray, or white hair may notice discoloration when using the Prevention Scalp Serum, as it contains Vitamin C, which can occasionally contribute to a temporary orange or yellow tint. We understand how frustrating this can be and regret that this was your experience.
We're also sorry to hear that you found the subscription cancellation process difficult. Customer feedback is important to us, and we appreciate you sharing your concerns regarding both the product and your cancellation experience.
If you'd like to discuss your experience further, our customer care team can be reached at (844) 889-5348. We value your feedback and are always looking for ways to improve our products and customer experience.
Great customer service with order cancelation
I decided not to continue with the product as I didn't want to have to wash my hair very often and using it left me with oily-looking hair. When I was notified of a subscription order that was being sent, I panicked. I immediately emailed customer service, expecting an argument, however they promptly replied and canceled the order. Very easy and polite.
10 June 2026
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the product wasn't the right fit for your hair care routine and left your hair looking oilier than you preferred, we appreciate you giving it a try.
We're especially pleased to hear that our customer care team was able to quickly assist you when you reached out about your subscription order. We strive to make subscription changes and cancellations as simple and stress-free as possible, and we're glad your experience was easy, prompt, and courteous.
Thank you for your kind words about our customer service team and for taking the time to share your feedback. We truly appreciate it! 💙
Terrible company
Terrible company! First off, bottles came leaking. I still gave them a try and had a bad reaction. They told me to stop using the product and consult a physician, but since I was still within my 90 days they cannot refund me? You told me to stop using because of the burning sensation, but then you are telling me I am not able to be refunded because I am not waiting the full 90 days? That is not something I would consider great customer service but rather bad knowing I sent photos of how the product arrived leaking and then me having a bad reaction. For all I know my reaction was due to the open packaging as well.
17 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're very sorry to hear about your experience, both with receiving leaking bottles and with the irritation you experienced while using the product.
We appreciate that you promptly notified us of both issues and provided photos of the damaged shipment. We're sorry that the products arrived in less than ideal condition and that you experienced discomfort after beginning use.
We understand your frustration regarding the refund process, particularly after being advised to discontinue use due to the burning sensation you experienced. We can appreciate why this felt disappointing and inconsistent from your perspective.
We will be bringing this to our customer service team’s attention to refund your order, as feedback like yours helps us identify opportunities to improve our processes and customer experience.
Thank you for taking the time to share your concerns. We wish you the very best moving forward.
You have nothing to lose
You have nothing to lose.
While the Kilgour serums didn’t do the magic I was really hoping for them to accomplish, customer service was excellent.
Their 90 day guarantee is not a hoax and they don’t give you a hard time.
You lose nothing. You either end up with a positive result or you get your money back.
15 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the serums didn't deliver the results you were hoping for, we're pleased to hear that our customer service team and 90-Day Money-Back Guarantee lived up to your expectations.
We believe customers should be able to try our products with confidence, which is why we stand behind our guarantee and strive to make the refund process straightforward and hassle-free when the products aren't the right fit.
Thank you for recognizing our team's efforts and for giving KilgourMD a try. We truly appreciate your feedback and your trust in our company. 💙
Kilgour's customer service is the best
Kilgour's customer service is the best. The day that I contacted them I received a reply. Not only did I receive a reply, but my issue was resolved. No need to responsd, call, or follow up. All of that was handled by the team at Kilgour. Can't beat that kind of service!
15 June 2026
Unprompted review
Reply from KilgourMD
Thank you for your wonderful feedback! We're thrilled to hear that our customer service team was able to respond quickly and resolve your issue completely on the very first contact.
Providing prompt, efficient support without requiring customers to follow up is exactly the experience we strive to deliver. It's incredibly rewarding to know that our team was able to take care of everything for you and make the process seamless.
Thank you for recognizing our team's efforts and for taking the time to share your experience. We truly appreciate your support and are grateful to have you as part of the KilgourMD community! 💙
Best customer service anywhere!
I reached out several times during my trial period. I received instant responses and exceptional service. In fact, it’s the BEST service I have ever received from an online company. Thank you so much!
21 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We're honored to hear that our customer service team provided what you consider the best service you've ever received from an online company.
We believe that supporting our customers throughout their journey is just as important as the products themselves, so it's wonderful to know that our team was able to provide prompt, helpful, and consistent assistance whenever you reached out.
Your feedback means the world to us and will be shared with our team. Thank you for placing your trust in KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
After years on a GLP-1
After years on a GLP-1, I noticed my hair breaking off. It wasn’t coming out in clumps, but because I have always had thin, fine hair, it became a big concern (I am 72). I, like so many others tried many other products, but have found this to apparently be working. I’ve been using it for 5 months. Has it stopped every hair from breaking, no, but I think it’s better and I can see new growth. Customer service is very responsive. The price is high, but for me it’s worth it.
15 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're delighted to hear that after trying many different products, you've found KilgourMD to be making a positive difference. Noticing less breakage and seeing new growth after five months of consistent use is encouraging, especially given the hair changes that can sometimes accompany GLP-1 use and natural aging.
We appreciate your honest perspective that while no product can stop every strand from breaking, the improvements you've seen have made the investment worthwhile. It's also wonderful to hear that our customer service team has been responsive and supportive throughout your journey.
Thank you for trusting KilgourMD and for taking the time to share your story. We wish you continued success and look forward to being part of your hair wellness journey! 💙
Stellar, honest customer service.
I was impressed with the research that KilgourMD offered on their site as well as the testimonials. But what sold me was the full refund money back guarantee for trying the full treatment plan. I mean how can I lose? So I took a chance and tried it not knowing for sure if KilgourMD would live up to their claim if the products did not perform as well as I had hoped. But they did and I am very pleased with the customer service and the fact that there was no hesitation refunding my money at the end of the three month trial period. I will gladly try their other products with confidence that they stand 100% behind their claims.
14 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're thrilled to hear that our research, customer testimonials, and especially our 90-Day Money-Back Guarantee gave you the confidence to give KilgourMD a try.
While we're sorry the treatment didn't deliver the results you were hoping for, we're pleased to know that we were able to honor our guarantee exactly as promised and provide a smooth, hassle-free refund experience. We believe customers should feel confident trying our products, and standing behind our guarantee is an important part of that commitment.
Thank you for your kind words about our customer service team and for recognizing our dedication to customer satisfaction. We truly appreciate your trust and are grateful for the opportunity to serve you. 💙
Refreshing Customer Service
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had to stop using it. I did notice some decrease in hair loss however. I appreciate the customer service more than you know!
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the shampoo and conditioner were not the right fit for your scalp and hair needs, we're pleased to hear that you noticed a decrease in hair loss during your time using the products.
We're especially grateful for your kind words about our customer service team. We believe customers should always feel supported and respected, and we're glad we were able to make the cancellation process simple and pressure-free.
Thank you for giving KilgourMD a try and for taking the time to share your honest feedback. Your appreciation means a great deal to us, and we wish you all the best on your hair wellness journey. 💙
The shampoo is to expensive for the…
The shampoo is to expensive for the amount of product for me.
7 June 2026
Reply from KilgourMD
Thank you for your feedback. We're glad you've given our shampoo a try, but we understand your concern regarding the price relative to the amount of product provided.
We recognize that value is an important factor when choosing hair care products, and we appreciate your honest perspective. Our products are formulated with carefully selected ingredients designed to support scalp and hair health, but we understand that pricing and personal budget considerations vary from customer to customer.
Thank you for taking the time to share your thoughts. Your feedback helps us better understand our customers' experiences and expectations, and we truly appreciate your support. 💙
Excellent customer service
Excellent customer service. Great results with product thus far.
7 June 2026
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you've had an excellent experience with our customer service team and that you're seeing great results with the product so far.
Providing outstanding support and helping our customers achieve their hair goals are at the heart of what we do. It's wonderful to know that both the product and your experience with our team have met your expectations.
Thank you for choosing KilgourMD and for taking the time to share your feedback. We truly appreciate your support and look forward to being part of your continued hair wellness journey! 💙
Product issues
I had an issue with products and customer service was very nice to help me.
12 June 2026
Reply from KilgourMD
Thank you for your feedback! We're glad to hear that when you experienced an issue with the products, our customer service team was able to assist you in a kind and helpful manner.
Providing caring, responsive support is very important to us, and we're pleased that your experience reflected that commitment. We truly appreciate you taking the time to share your experience and recognize our team.
Thank you for choosing KilgourMD! 💙
They make the subscription service and…
They make the subscription service and help portal easy to use.
5 June 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that you found the subscription service and help portal easy to use.
We work hard to make managing subscriptions, accessing support, and updating account preferences as simple and convenient as possible, so it's wonderful to know that your experience has been a positive one.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
I’ve noticed less shedding
I believe this is starting to work as I don’t see as much hair loss in the shower or as I brush. I didn’t start it when it first arrived as I was finishing up the current hair loss product I had been using so don’t go by my arrival date. I’ve used it for approx. 6 weeks.
However I don’t feel like the price point should be so high.
I also think there should be a way to see how much product is left in the small glass containers. I travel a lot and want to make sure I have enough left in current use ones vs new ones.
I’m still learning this product and hopeful it will get better and better. Time will tell.
I may change my rating to higher after my next couple months.
If you can afford it I would recommend giving it a try.
14 June 2026
Reply from KilgourMD
Thank you for sharing your thoughtful feedback and experience. We're encouraged to hear that after approximately six weeks of use, you're already noticing less hair shedding in the shower and while brushing. While results vary from person to person, reduced shedding is often one of the first changes customers report before seeing improvements in fullness and density.
We also appreciate your honest feedback regarding the price point and packaging. We understand the importance of being able to monitor how much product remains, especially for customers who travel frequently, and we'll be sure to share your suggestions with our team for consideration.
Hair growth is a gradual process, and we're glad to hear you're remaining optimistic as you continue your journey. Thank you for giving KilgourMD a try and for recommending it to others who may be considering it. We look forward to hearing how your progress continues over the coming months and truly appreciate your support! 💙
Kilgour MD support
All of my interactions with Kilgour MD customer service have been exceptional. I’m hopeful for positive results from their products.
12 June 2026
Reply from KilgourMD
Thank you for your kind words! We're delighted to hear that all of your interactions with our customer service team have been exceptional.
Providing responsive, knowledgeable, and caring support is one of our top priorities, and it's wonderful to know that our team has made a positive impression. We're also excited that you've started your hair wellness journey with us and hope you'll continue to see positive results with consistent use of the products.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support and look forward to being part of your journey! 💙
Customer service answered my question…
Customer service answered my question with an in-depth response
13 June 2026
Reply from KilgourMD
Thank you for your feedback! We're delighted to hear that our customer service team was able to thoroughly answer your question with an in-depth response.
We believe that providing clear, informative, and personalized support is essential, and we're glad you felt your concerns were addressed thoughtfully. Our goal is to ensure every customer feels confident and well-informed throughout their journey with KilgourMD.
Thank you for taking the time to share your experience. We truly appreciate your support! 💙
This was the best customer service
This was the best customer service I've ever received. It was resolved the same day! Thank you.
10 June 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We're honored to hear that this was the best customer service you've ever received.
Providing prompt, effective support is always our goal, and we're delighted that your issue was resolved the very same day. Feedback like yours means so much to our team and motivates us to continue delivering the highest level of care and service.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
No Customer Service
There is no live customer service. I mistakenly ordered the wrong item. They won't accept returns. There's no one to speak with. No refunds. No exchanges. It's a scam. Do not order!
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We'd like to clarify that our customer care team is available by both phone and email to assist customers with questions regarding orders, subscriptions, and products. Customers can reach us directly at (844) 889-5348, and we're always happy to help whenever possible.
We understand your frustration regarding ordering the wrong item. As outlined in our policies, KilgourMD products are considered final sale and are not eligible for return simply because they were ordered in error. However, our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, allowing customers to evaluate their results after consistent use.
We appreciate your feedback and regret that your experience left you feeling disappointed.
My package of shampoo and conditioner…
My package of shampoo and conditioner went missing. I waited a couple of days, it didn’t show up. I contacted customer service and they generously sent a new order free of charge! Then, my package appeared by a neighbor who was out of town. I notified customer service and offered to pay for the 2nd shipment. They said no charge, thanks for your honesty and keep the 2nd order. Now that’s customer service!
4 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're so glad we were able to help when your package appeared to be missing and ensure you received your order without further delay.
We also want to thank you for your honesty in reaching back out when the original package was found. Acts of integrity like yours are truly appreciated. We're happy that we could extend a little extra kindness in return and make the situation a positive one for everyone involved.
Stories like yours are exactly why we strive to provide customer service that goes above and beyond. Thank you for your trust, your honesty, and for taking the time to share your experience. We're delighted to have you as part of the KilgourMD community! 💙
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