I started using the shampoo and conditioner 8 weeks ago. It's incredible! I have thick hair, but it was shedding constantly and I was picking many hairs off my clothes every 10 minutes. By week 4 th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
Company was very responsive to my concerns. I was allergic to an ingredient in the prevention serum and asked them whether I could return it. They very kindly said I could keep it and gift it friends... See more
Company replied
Customer service is a refreshing experience with Kilgour MD. I was able to cancel my subscription with ease, no guilt or pressure. The shampoo/conditioner simply dried my scalp & hair too much, I had... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.1
Great
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My package of shampoo and conditioner…
My package of shampoo and conditioner went missing. I waited a couple of days, it didn’t show up. I contacted customer service and they generously sent a new order free of charge! Then, my package appeared by a neighbor who was out of town. I notified customer service and offered to pay for the 2nd shipment. They said no charge, thanks for your honesty and keep the 2nd order. Now that’s customer service!
4 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're so glad we were able to help when your package appeared to be missing and ensure you received your order without further delay.
We also want to thank you for your honesty in reaching back out when the original package was found. Acts of integrity like yours are truly appreciated. We're happy that we could extend a little extra kindness in return and make the situation a positive one for everyone involved.
Stories like yours are exactly why we strive to provide customer service that goes above and beyond. Thank you for your trust, your honesty, and for taking the time to share your experience. We're delighted to have you as part of the KilgourMD community! 💙
Quick, no hassle refund!
Wrote a simple email asking for a refund and the response came immediately. Refund and email confirmation were processed within a couple hours or less.
4 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We're delighted to hear that our customer care team was able to assist you quickly and efficiently.
Providing prompt, hassle-free support is important to us, and we're pleased that your refund request and confirmation were processed so quickly. We strive to make every customer interaction as smooth and straightforward as possible.
Thank you for recognizing our team's efforts and for taking the time to share your feedback. We truly appreciate it! 💙
Contacted them once with an issue and…
Contacted them once with an issue and it was immediately taken care of.
1 June 2026
Reply from KilgourMD
Thank you for your feedback! We're so glad to hear that when you reached out with an issue, it was addressed immediately.
Providing fast, effective support is something we take great pride in, and it's wonderful to know that your experience reflected that commitment. We truly appreciate you taking the time to share your experience and recognize our customer care team.
Thank you for choosing KilgourMD! 💙
Everyone that I spoke to was friendly…
Everyone that I spoke to was friendly and efficient. The serum did not seem to help me much and it was turning my white hair brown. I asked for a cancellation and refund, and it was promptly given to me at the end of 90 days with no complaints. I wish you all the best in regrowing and strengthening your hair.
2 June 2026
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the serum did not provide the results you were hoping for and that you noticed discoloration on your white hair, we appreciate you giving the product a fair trial.
We're pleased to hear that our customer care team was friendly, efficient, and able to promptly process your cancellation and refund request at the conclusion of your 90-day trial period. Providing a smooth and respectful experience is always our goal.
Thank you for your kind words and well wishes. We truly appreciate your feedback and wish you all the best on your hair growth and wellness journey. 💙
I was so excited to start this product
I was so excited to start this product. Such high hopes for hair regrowth. My head would always itch after I used it. I tried alternating one serum in the morning the other at night. Still itched. I contacted the company and received a response the same day. They were truly concerned. The questions to me were do you want to stop the subscription, pause it for a bit to see a dermatologist or cancel all together. No other questions asked. For now I have paused it because I really want to give this a try. They paused it and I will get back to them. Now, tell me when have you had this kind of customer service in a long time?? Its been forever for me. I will be trying this again. As for the customer service and the company, I really feel like they truly want you to have success and help you. If you are on the fence about trying this, dont be. Give them a try. You will not be disappointed....
Karen Hart
4 June 2026
Reply from KilgourMD
Thank you, Karen, for sharing your experience. While we're sorry to hear that you experienced scalp itching while using the serums, we're grateful that you reached out and gave us the opportunity to help.
At KilgourMD, we understand that every scalp is different, and if irritation occurs, we always want to ensure our customers feel supported in making the decision that's right for them. We're pleased to hear that our team was able to respond quickly, discuss your options, and help you pause your subscription while you explore the cause of the irritation.
Your kind words about our customer care team mean a great deal to us. Our goal is not simply to provide products, but to genuinely support our customers throughout their hair wellness journey. Thank you for recognizing that commitment.
We appreciate your willingness to give the products another try and wish you the very best. We're here whenever you need us and look forward to supporting you along the way. 💙
Dishonest business and substandard product
I purchased the shampoo/conditioner bundle. The shampoo had congealed bits in it and made my hair feel weird. I reached out several times via email with no response. When I called the person I spoke with said the shampoo/conditioner bundle was not included in the 90 day satisfaction guarantee, even though everything I saw before purchase lead me to believe they were. The product is substandard. Order at your own risk as I am out $80 and change.
11 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with the shampoo and conditioner and that the product did not meet your expectations.
We also apologize if there was any delay or difficulty in receiving a response from our customer care team. Providing timely support is important to us, and we understand how frustrating it can be when you feel your concerns have not been addressed.
To clarify, the KilgourMD 90-Day Money-Back Guarantee applies exclusively to our Prevention Scalp Serum and Treatment Scalp Serum and does not extend to our shampoo and conditioner products. We understand this may have caused confusion, and we appreciate your feedback regarding how this information is communicated.
If you would like to discuss your experience further, our customer care team can be reached at (844) 889-5348. We value your feedback and are always looking for ways to improve both our products and customer experience.
One of my bottles arrived broken and…
One of my bottles arrived broken and leaking. I took a photo of the damage and they quickly responded and sent me a new one! I appreciate the promptness and support from their customer service.
2 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that one of your bottles arrived damaged, but we're glad our team was able to quickly make things right.
We understand how disappointing it can be to receive a damaged product, which is why we strive to respond promptly and resolve issues as quickly as possible. We're happy to hear that submitting a photo allowed us to send a replacement right away and that you felt supported throughout the process.
Thank you for your kind words about our customer service team. We truly appreciate your feedback and your trust in KilgourMD! 💙
The conditioner made my hair so limp I…
The conditioner made my hair so limp I couldn't style it. I couldn't tell that the shampoo has made any difference. But the email team is very quick and couteous.
10 June 2026
Reply from KilgourMD
Thank you for sharing your honest feedback. We're sorry to hear that the conditioner left your hair feeling limp and difficult to style, and that you didn't notice the results you were hoping for from the shampoo.
We understand that hair care products can perform differently depending on individual hair type, texture, and styling preferences, and we're sorry that these products were not the right fit for your needs.
That said, we're delighted to hear that our customer service team provided quick and courteous support. We strive to ensure every customer feels heard and supported, regardless of their experience with our products.
We appreciate you giving KilgourMD a try and thank you for taking the time to share your experience. Your feedback helps us continue to improve and better serve our customers. 💙
Product didn’t work out but great service
The hair treatment I ordered did not end up working out for me, but the company honored their 90 day money back guarantee with no pushback or run-around. I was very impressed by the customer service I received.
7 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. While we're sorry to hear that the hair treatment wasn't the right fit for you, we're glad that our customer service team was able to provide a positive experience.
Our 90-Day Money-Back Guarantee is designed to give customers the opportunity to try the product consistently and evaluate their results with confidence. We're pleased that the refund process was straightforward and handled without hassle.
Thank you for recognizing the efforts of our customer care team. We truly appreciate your feedback and are grateful that, even though the product didn't work out for you, we were able to leave you with a positive impression of KilgourMD. We wish you the very best in finding a solution that meets your needs. 💙
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team.
Providing responsive, caring, and effective support is one of our highest priorities, and it's always rewarding to know that our efforts have made a positive impact. Your feedback means a great deal to us and to the team members who work hard every day to assist our customers.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Reply from KilgourMD
Thank you for your feedback! We're so glad to hear that our team was quick and responsive in assisting you.
Providing timely, helpful support is something we take great pride in, and it's wonderful to know that your experience reflected that commitment. We truly appreciate you taking the time to share your thoughts.
Thank you for choosing KilgourMD and for your support! 💙
The product doesn’t work and it is very…
The product doesn’t work and it is very expensive. They also are not good about allowing you to cancel future deliveries and product (unopened at shipping) can’t be returned.
9 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that the product did not deliver the results you were hoping for and that your experience with our subscription and return policies left you frustrated.
Hair growth results can vary significantly from person to person, and for many individuals, visible improvements require consistent use over an extended period of time. We understand how disappointing it can be to invest in a product and not achieve the outcome you expected.
We'd also like to clarify that our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, which is designed to give customers the opportunity to use the product consistently and evaluate their results. Additionally, customers can manage, pause, delay, or cancel their subscriptions at any time through their account portal or by contacting our customer care team for assistance.
We apologize if your experience did not reflect the level of service we strive to provide. We value all customer feedback, as it helps us identify opportunities to improve both our products and the overall customer experience.
We appreciate you giving KilgourMD a try and wish you the best in finding a solution that better meets your needs.
Too Expensive
The product and marketing are great but the price is too high for the amount of product.
8 June 2026
Reply from KilgourMD
Thank you for your feedback. We're glad to hear that you appreciate both our products and our marketing, but we're sorry to learn that you feel the pricing does not provide the value you were expecting.
We understand that cost is an important consideration, and we recognize that everyone's budget and expectations are different. Our formulations are developed with carefully selected ingredients and are designed to support long-term scalp and hair health, but we appreciate that the investment may not feel right for every customer.
We sincerely value your perspective and thank you for taking the time to share it. Feedback like yours helps us better understand our customers' experiences and expectations. We appreciate your support and your willingness to give KilgourMD a try. 💙
Reply from KilgourMD
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team.
Providing friendly, responsive, and helpful support is at the heart of what we do, and it's wonderful to know that we were able to make a positive impression. Your feedback means a great deal to us and motivates our team to continue delivering the best possible experience.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Products are No Good
I purchased the hair serum, shampoo and conditioner, using the products as instructed. However, after using the products for a month and half, my scalp is now so much worse!!! Before I only had shedding, now my scalp itches like crazy and I have starting developing painful bumps and scabs on my scalp.
These products are trash and that is where I threw them. I will now have to seek treatment from a dermatologist for whatever I have developed from using these products.
Don't waste your money or risk damaging your scalp!!
8 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We're sorry to hear that you experienced scalp irritation while using our products. Individual sensitivities can occur, and we always recommend discontinuing use and consulting a dermatologist if irritation develops.
If you have any questions or would like to discuss your experience further, our customer care team can be reached at (844) 889-5348 and would be happy to assist you.
We understand your frustration and appreciate you taking the time to provide your feedback. We wish you the best in finding relief and a solution that works for your scalp and hair care needs. 💙
AVOID! Scam company.
AVOID! Scam company.
Product does not work.
Impossible to cancel and they won't refund.
KilgourMD is a scam. We tried to cancel our subscription multiple times on their awful website and couldn’t get it to work, confusing, broken, and clearly designed to keep you locked in.
They also refused a refund on our order delivered June 5, 2026, and I asked to send back on June 7th. The package was still sealed and unopened. Support said “final sale,” then told us we’d have to use the products 90 days before qualifying for their “guarantee.” That’s not customer service, that’s a trap.
Comparable products on Amazon cost far less, with normal return policies and no subscription nightmare. For example "The Ordinary Hair Care".
AVOID! Do not recommend.
-- Response to KilgourMD update --
Thank you for responding, but this reply does not address what actually happened with my order.
The package for my order arrived completely sealed. I emailed support the same day requesting a return and refund.
I opened a support case with your team. You denied the refund, told me the order was “final sale,” and said I would need to use the products for 90 days before the money-back guarantee could apply, then closed the ticket without any resolution. I was not offered a supervisor review, a return option, store credit, or any path forward. The case was simply shut down.
That directly contradicts your own published policy. Your help center states a “90-day money-back guarantee on all KilgourMD serums” with “no photos or returns required.” My order contains exactly those serums, The Prevention Scalp Serum and The Treatment Scalp Serum. You cannot advertise a no-hassle guarantee on those products and then refuse an unopened return on the day of delivery.
As for subscriptions: we tried to cancel multiple times through your customer portal and could not get it to work. Telling customers to call support after a website that doesn’t function properly is not acceptable, especially when support closes cases without resolving them.
I stand by my original review. A company that won’t honor its own guarantee language, makes cancellation difficult, closes support tickets without resolution, and refuses a refund on unopened merchandise contacted immediately upon delivery is not one I would recommend.
4 June 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with both the product and your subscription experience.
We'd like to clarify that our Prevention Scalp Serum and Treatment Scalp Serum are backed by a 90-Day Money-Back Guarantee, which is designed to allow customers sufficient time to consistently use the products and evaluate their results. Hair growth products typically require ongoing use before meaningful changes may be observed.
We also understand your frustration regarding returns and subscriptions. As outlined in our policies, products are considered final sale and are not eligible for return simply because they are unopened or unused. However, subscriptions can be managed, paused, or canceled through the customer portal, or customers can contact our support team directly for assistance. Our customer care team can be reached at (844) 889-5348 Monday–Friday, 9am–5pm PT.
We appreciate your feedback and regret that KilgourMD was not the right fit for you.
The customer service reflects the…
The customer service reflects the company and its products. All outstanding. Wonderful experience thus far!!
5 June 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with both our products and our customer service team.
At KilgourMD, we believe that exceptional customer care should go hand in hand with exceptional products, so it's incredibly rewarding to know that this has been reflected in your experience. Your feedback means a great deal to us and serves as wonderful encouragement for our entire team.
Thank you for your trust and support. We're grateful to be part of your hair wellness journey and look forward to continuing to exceed your expectations! 💙
Very responsive with quick resolutions…
Very responsive with quick resolutions and excellent customer service as needed.
1 June 2026
Reply from KilgourMD
Thank you for your kind feedback! We're delighted to hear that you've experienced responsive support, quick resolutions, and excellent customer service.
Our team works hard to ensure that every customer feels heard, supported, and taken care of, so it's wonderful to know that we were able to meet your expectations. Your satisfaction is our priority, and we're grateful for the opportunity to assist you.
Thank you for choosing KilgourMD and for taking the time to share your experience. We truly appreciate your support! 💙
Part of my shipment was missing
Part of my shipment was missing. The team at KilgourMD addressed the issue and solved the problem immediately with courtesy and professionalism.
7 June 2026
Reply from KilgourMD
Thank you for sharing your experience! We're sorry that part of your shipment was missing, but we're glad to hear that our team was able to resolve the issue quickly.
Providing prompt, courteous, and professional support is something we take great pride in, and it's wonderful to know that your concern was addressed immediately and to your satisfaction. We understand how important it is to receive your order as expected, and we're always here to help when issues arise.
Thank you for your kind words and for choosing KilgourMD. We truly appreciate your support! 💙
The scalp treatment duo really works!
1 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We're thrilled to hear that the Scalp Treatment Duo is working so well for you.
There's nothing more rewarding than hearing from customers who are seeing positive results from their consistent use of the products. Hair growth is a journey, and we're delighted that the Treatment Duo has become a valuable part of yours.
Thank you for your trust in KilgourMD and for taking the time to share your success. We truly appreciate your support and look forward to being part of your continued hair wellness journey! 💙
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