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kfc.co.za Reviews 110

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TrustScore 3.5 out of 5

3.5

Take Away Service
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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and welcoming staff, noting their efficiency and positive attitudes. Many people also highlight the freshness, taste, and hot temperature of the food, along with the cleanliness of the stores and fast service. Reviewers often mention receiving their orders accurately and quickly, contributing to a pleasant dining experience. However, some customers were not happy with specific product issues, such as receiving cold or stiff food, or items that were not prepared as advertised (e.g., "dunked" wings with minimal sauce). There are also instances of dissatisfaction with service, including unhelpful staff, incorrect orders, long waiting times, and issues with spoiled items like coleslaw. A few other people also felt that the quality and consistency of the meat varied, and some experienced problems with online orders or kiosks.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise fast service,... See more

Staff

Consumers find staff to be ambiguous. While many reviewers praise the staff for being friendly, welcoming,... See more

Order

Users describe ambiguous interactions with order fulfillment. While some customers experienced fast service... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the food as fresh, hot, and... See more

Product

Customers had negative experiences with product. Many reviewers reported receiving incorrect or incomplete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 5 out of 5 stars

Nice treat. Warm welcome. Goo hospitality Even make my day special by singing a happy birthday song! 👏😘🤗

Company details

  1. Take Away Service
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Pizza Delivery

Contact info

3.5

Average

TrustScore 3.5 out of 5

110 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered a wicked box and original all…

Ordered a wicked box and original all star box all the food was cold n the zinger burger was stiff n cold tasted like left over take aways. KFC V & A waterfront im disgusted in your service. Date was 17th of may 2025 order number 238

17 May 2025
Unprompted review
Rated 5 out of 5 stars

In this cloudy weather I woke up late…

In this cloudy weather I woke up late and couldn't prepare myself breakfast so on my way to work I passed through kfc Lambton for breakfast and It truly exceeded the expectations. The food was so fresh and warm my coffee was also hot I'm very happy with their service as well as their food

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Good day I visited kfc moorton…

Good day I visited kfc moorton yesterday late around 6pm when I entered I smell a kfc which make me hungry 😋 and the staff were so nice to me they even asked me how was my family which is the first time I had a experience cashier lake that gal who sav mi

1 March 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with KFC…

I am extremely disappointed with KFC…
I am extremely disappointed with KFC, on the website they’re supposed to open at 7am but that is not the case. They need to stop misleading customers about the operating times.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

Absalutely discussed with the…

Absalutely discussed with the presentation of KFC food.

Ordered a Double crunch burger. Only requested the lettice to be removed. Received the burger 2 times smaller then the previous one. Only cheese the meat an a bun as thin as paper. Not R73.90 worth.
The Fransice should please have a look at the quality of there food. Will never order again.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I just had great were the lady by kiosk…

I just had great were the lady by kiosk assisted with smile, it was much easier no waiting time and fantastic wings cooked very well even my family enjoyed it and store atmosphere was good and staff very professionally and trained well with good communication skills thumps up to Thandazile who delivers very quickest services and to the rest of the employees keep it up preparing best chicken

26 January 2025
Unprompted review

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