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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and welcoming staff, noting their efficiency and positive attitudes. Many people also highlight the freshness, taste, and hot temperature of the food, along with the cleanliness of the stores and fast service. Reviewers often mention receiving their orders accurately and quickly, contributing to a pleasant dining experience. However, some customers were not happy with specific product issues, such as receiving cold or stiff food, or items that were not prepared as advertised (e.g., "dunked" wings with minimal sauce). There are also instances of dissatisfaction with service, including unhelpful staff, incorrect orders, long waiting times, and issues with spoiled items like coleslaw. A few other people also felt that the quality and consistency of the meat varied, and some experienced problems with online orders or kiosks.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise fast service,... See more

Staff

Consumers find staff to be ambiguous. While many reviewers praise the staff for being friendly, welcoming,... See more

Order

Users describe ambiguous interactions with order fulfillment. While some customers experienced fast service... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the food as fresh, hot, and... See more

Product

Customers had negative experiences with product. Many reviewers reported receiving incorrect or incomplete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 5 out of 5 stars

Nice treat. Warm welcome. Goo hospitality Even make my day special by singing a happy birthday song! 👏😘🤗


3.5

Average

TrustScore 3.5 out of 5

110 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice treat

Nice treat. Warm welcome. Goo hospitality
Even make my day special by singing a happy birthday song! 👏😘🤗

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Just decided to buy for my family full…

Just decided to buy for my family full chickenfor us my chicken and wings were so yummy wings so crispy and delicious hot too fresh burgers actually i was so satisfied with the food service and i didn't wait for my order got everything in time

30 September 2025
Unprompted review
Rated 2 out of 5 stars

This is a 5 year review

This is a 5 year review. I don't complain about food or anything but after being told by two KFC franchises in the same night we don't have chicken I just decided it was time. Part of the complaint is getting physically sick. Especially when there's a special on the buckets, online services is a different story where I use to wait 3 to canceleld hours. Also taste an consistency in the meat varies. From dry one night to sludgy with foul smell the next. This is the complaint and totally done with KFC. Once.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall*…

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delicious and their time management in terms of waiting for your order is good, you don't wait for hours for your order... They sever with a smile 👍👍👍😊😊

10 August 2025
Unprompted review
Rated 1 out of 5 stars

KFC Sasol NU5

KFC Sasol NU5, this is the 2nd time, i get messed up order, ordered online dunked all star box, my wings are not dunked at all, if you want a picture youll get it, 1st time with same order, i never got the wings, and now this.....😭😭

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Review for KFC Brits (Total Garage)

I am extremely disappointed and upset with the service I received tonight at KFC Brits (Total Garage). I purchased the Family Treat Sharing Meal and was shocked to discover that the coleslaw was completely off. It had a terrible, sour smell that filled the house, and it was clearly not safe to eat. My entire family had to throw it away immediately.

We live in Letlhabile, and driving all the way back to Brits to complain or return the meal would have cost us more than what we spent. This is absolutely unacceptable.

What frustrates me the most is that the staff who served us didn’t even notice—or worse, ignored—that the coleslaw was spoiled. How can food that smells that bad be handed over to customers? This is a serious health hazard, especially when you're feeding families.

KFC, you need to do better. Food safety must be a priority, and clearly, it wasn’t tonight. I demand that this issue be addressed urgently to prevent it from happening to anyone else.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Food si hot and fresh

I received great service. The food was fresh and the service was very fast. The cashiers and staff were very friendly. Thank you very much for good customer service.The store was very neat and clean.

21 June 2025
Unprompted review

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