The snapped key was replaced and reprogrammed very quickly. The whole process took less than 45 minutes, and the lad who did the job was very professional and polite. Best decision ever made to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding 2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found. Technician was put within a few days, car key replaced quickly and efficiently. 100% recommend... See more
Company replied
Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good,... See more
Company replied
From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next. Once the initial 2 days was up, I contacted again and gave my ref number,... See more
Company replied
Company details
Information provided by various external sources
A company with over 40 years experience of supplying comprehensive cover for lost and stolen keys,replacement locks & locksmith charges. Peace of mind, a quick response, access to an approved network of locksmiths with support from our UK call centre 24hrs a day
Contact info
2-3 Quayside House, Quayside, Salts Mill Road, Shipley, BD18 3ST, Bradford, United Kingdom
- 0345 3030550
- socialmedia@keycare.co.uk
- keycare.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very professional and quick to respond
Very professional and quick to respond. I had my car key and home keys replaced and paid for my Keycare. Thanks a lot.
16 July 2026
Unprompted review
Reply from Keycare
Thanks for posting.
Easy claims process knowledgeable team…
Easy claims process knowledgeable team and claim resolved very fast! I was even prompted to submit details after there was a few delays - all so key care could settle the claim as promptly as possible! Good knowing I’ve got the cover on my side working for me absolutely no hassle at all, one call both car and house keys sorted! Top service, top team, top cover!
1 July 2026
Unprompted review
Reply from Keycare
Thanks for posting!
A great service.
Very helpful customer service. Process was swift and my claim was dealt with quickly. Thank you.
8 June 2026
Unprompted review
Reply from Keycare
Thanks for posting.
My husband is in the navy and was…
My husband is in the navy and was deployed at the time of the key being lost. Keycare were quite unhelpful as they would not talk to me unless they had permission from my husband. He was on a submarine. He could not contact them.
After this was all sorted out and waited for my key to be replaced, I felt harassed to send in receipts for other keys that had been lost. Emails and emails, I think calls too. I had already explained I was away and would get the keys colut and the receipt would be sent to them before the deadline, but still kept been contacted all the time.
Greatful for the new keys but not great customer service.
8 July 2026
Reply from Keycare
Hi Ellie, thanks for your feedback. Apologies that you had problems contacting us initially, unfortunately, we are bound by the terms of GDPR and require express consent to deal with anyone other than the policyholder (which we have now obtained). We also appreciate that not all customers require reminders to send in receipts and apologise for any inconvenience the automated emails caused.
Reply from Keycare
Thanks for posting this review.
It was a really good service
It was a really good service. Fast and efficient. I had a new key and programmed in 48hours
7 July 2026
Reply from Keycare
Thanks for posting this review.
Reply from Keycare
Thanks for posting this review.
Reply from Keycare
Thanks for posting this review.
Reply from Keycare
Thanks for posting this review.
It took too long to sort my car key…
It took too long to sort my car key out. I also got lied to about what was going on.
6 July 2026
Reply from Keycare
Apologies that you have been unhappy with our service Mark. I can see that you have registered a complaint and that a response has been issued. I am sorry that you remain unhappy with the outcome.
Reply from Keycare
Thanks for posting this review.
Easy to understand and great service.
Easy to understand and great service.
6 July 2026
Unprompted review
Reply from Keycare
Thanks for posting this review.
Reply from Keycare
Thanks for making us aware of these issues and for your review. A patrol should have attended within 60-90 minutes and I am sorry that the job took longer than it should have done.
Once getting through the the correct…
Once getting through the the correct team the job was completed successfully
1 July 2026
Reply from Keycare
Thanks for posting this review. We recommend that you store our number in your phone so that you can come straight through to us and bypass the AA, if your enquiry is key related this is 0345 303 0550.
Good communication through the AA
Good communication through the AA. Key replaced quickly. Very satisfied with the result.
2 July 2026
Reply from Keycare
Thanks for posting this review.
Reply from Keycare
Thanks for posting this review.
5 star service
5 star service, quick response and action with AA which is very appreciate. Keep in and I will renew the contract coming years
Thank you so w
14 April 2026
Reply from Keycare
Thanks for posting this review.
Waited months for key by time they said…
Waited months for key by time they said it arrived I had sold my car on and lost money as only had 1 key total waste of time.
3 July 2026
Reply from Keycare
I am sorry that you have been unhappy with the outcome of your claim Mrs Rooney. We understood that you had liaised with Key Assist over the genuine key being out of stock, which is beyond our control, however, an aftermarket key could have been supplied immediately. I understand that you made a complaint to Key Assist, would you like Keycare to register one on your behalf? I apologise that the key couldn't be supplied prior to the vehicle being returned.
Reply from Keycare
Thanks for posting this review.
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