Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
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Review summary
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The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Speedy process and good communication
29 July 2026
Reply from Kensington Mortgages
Hi Michelle, thank you for your kind feedback. We’re glad you felt informed and that the experience moved forward quickly. We look forward to supporting you and your clients in the future, Kensington.
Good service
Thorough but comprehensive underwriter of the application, resulting in the formal Mortgaged Offer being issued promptly
23 July 2026
Reply from Kensington Mortgages
Hi Martin, we appreciate you taking the time to share this. It’s encouraging to hear that our careful assessment inspired confidence while still allowing your offer to progress in good time. Thank you for your support, Kensington.
Reply from Kensington Mortgages
Hi Hayley, thank you for the lovely review. We’re delighted the experience left such a positive impression at every stage, Kensington.
The system is straightforward to use
The system is straightforward to use, with an easy application submission process and simple document upload functionality. However, the procuration fees paid to advisers are not as competitive as those offered by many of their competitors.
22 July 2026
Reply from Kensington Mortgages
Hi, thank you for your considered feedback. We’re pleased the digital journey made managing the application feel intuitive. We also value your honest perspective on adviser remuneration and will share it with the appropriate team as we continue to review our offering. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, Ade, thank you for sharing your experience. We’re very pleased that your overall impression was a positive one. Thank you, Kensington.
Replied to my email quickly and…
Replied to my email quickly and explained everything i needed to know. Excellent service.
24 July 2026
Reply from Kensington Mortgages
Hi Angela, we’re grateful for your kind words. It’s wonderful to know you received the clarity you needed and came away feeling well cared for. Thank you, Kensington.
The service was very good and quick…
The service was very good and quick transaction . Thank you
25 July 2026
Reply from Kensington Mortgages
Hi Monura, thank you for taking the time to leave a review. We’re pleased the experience felt efficient and that the standard of service met your expectations. Thank you, Kensington.
Made a complex arrangement seem easy…
Made a complex arrangement seem easy and straightforward
12 July 2026
Reply from Kensington Mortgages
Hi Julie, we’re pleased your feedback reflects a smooth experience, and that we could bring clarity to a more involved situation. Thank you so much for sharing, Kensington.
Everything was processed really…
Everything was processed really smoothly with regular updates. Great service
17 July 2026
Reply from Kensington Mortgages
Hi Stephen, it’s great to hear you felt informed and looked after throughout your application. Thank you for taking the time to share your feedback, Kensington.
Very Efficient and Quick Service
17 July 2026
Reply from Kensington Mortgages
Hi Mr Nattrass, we’re pleased you had such a positive experience with us. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Craig, it’s great to hear everything went smoothly for you. Thank you for sharing, Kensington.
Reply from Kensington Mortgages
Hi Wilaiporn, we’re so pleased our team could be there to help. Thank you for sharing, Kensington.
They always respond
They always respond, though they take their time, and I am happy with their service.
19 July 2026
Reply from Kensington Mortgages
Hi Uchechukwu, we appreciate your honest feedback and are glad you were happy with the service overall. Thank you, Kensington.
Good & Bad
Regarding the timeline, the process was swift and without complications, and the funds were disbursed promptly.
However, the interest rates were exceptionally high. We found ourselves in a difficult position, having received a Section 21 notice, and we were very fond of our home, so we chose to purchase it. Regrettably, past decisions led to two defaults on my record, both of which are set to expire this December. These defaults were settled a considerable time ago and are marked as satisfied. I have diligently worked to achieve the best possible credit score, and I have never missed a payment. My income is substantial, as is my partner's, and he has an impeccable credit history. While I am appreciative that they approved our mortgage, the rates are simply exorbitant, with no apparent recourse. We fully intend to switch providers in two years to avoid these considerable payments.
18 July 2026
Reply from Kensington Mortgages
Hi Kinga,
Thank you for taking the time to share your feedback. We understand how important securing your home was, and we're pleased to hear that your mortgage application progressed smoothly and was completed quickly.
We're sorry to hear that you're disappointed with the interest rate. Our mortgage products are assessed on an individual basis, taking into account a range of factors, and the options available will vary depending on personal circumstances, market conditions and lending criteria at the time of application.
If you have any questions about your mortgage or would like to discuss your options in the future, our team would be happy to help. You can contact our Customer Service team on 0333 300 0921 (Monday to Friday, 9:00am to 5:30pm), or send us a secure message through our online portal.
Thank you, Kensington.
Service and speed to offer.
27 June 2026
Reply from Kensington Mortgages
Hi Matthew, it’s great to hear you had a good experience. Thank you, Kensington.
Good great value
23 July 2026
Reply from Kensington Mortgages
Hi Donatas, we’re glad our mortgage offer provided the value you were looking for. Thank you, Kensington.
Difficult case talked through with BDM…
Difficult case talked through with BDM who was very helpful and once case submitted systems were very user friendly with excellent case support
23 July 2026
Reply from Kensington Mortgages
Hi Craig, it’s great to hear that our BDM, platform and case team helped make a challenging application easier to manage. Thank you for taking the time to share your experience, Kensington.
Myself and my partner recently applied…
Myself and my partner recently applied for a remortgage with Kensington Mortgages, and we were very pleased with the service. They helped us through the entire process, and everything was completed within a month. The application was handled efficiently, communication was clear, and all the paperwork was dealt with professionally. Everything was in order from start to finish, making the whole experience smooth and stress-free. We are very happy with the service and would definitely recommend Kensington Mortgages to anyone looking for a straightforward remortgage process.
22 July 2026
Reply from Kensington Mortgages
Hi, we’re delighted you and your partner felt supported throughout your remortgage, and we truly appreciate your recommendation. Thanks so much for taking the time to leave such a thoughtful review, Kensington.
Good connection.
22 July 2026
Reply from Kensington Mortgages
Hi Judith, we're pleased you had a positive experience. Thank you, Kensington.
Efficient and a really quick decision
Efficient and a really quick decision. A smooth and seamless service. We would definitiely recommend.
23 July 2026
Reply from Kensington Mortgages
Hi Sarah, we’re delighted that you had such a positive experience with us. Thank you for recommending us, Kensington.
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