Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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Reviews shaping this summary
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Good connection.
22 July 2026
Reply from Kensington Mortgages
Hi Judith, we're pleased you had a positive experience. Thank you, Kensington.
Efficient and a really quick decision
Efficient and a really quick decision. A smooth and seamless service. We would definitiely recommend.
23 July 2026
Reply from Kensington Mortgages
Hi Sarah, we’re delighted that you had such a positive experience with us. Thank you for recommending us, Kensington.
Very quick and underwriter call
23 July 2026
Reply from Kensington Mortgages
Hi Michael, it’s great to hear that direct contact with your underwriter helped the case progress quickly. We look forward to working with you again. Thank you, Kensington.
A really pleasant and easy experience
A really pleasant and easy experience, good communication, swift actions. In all a smooth process, thanks
23 July 2026
Reply from Kensington Mortgages
Hi Graham, it's great to hear you had a good experience with us. Thank you for taking the time to share your feedback, Kensington.
The whole process was fair and smooth…
The whole process was fair and smooth without any unnecessary hurdles and hindrances
23 July 2026
Reply from Kensington Mortgages
Hi Zaheer, we're glad to hear your journey felt fair and considerate throughout. Thank you, Kensington.
Used the service to purchase my new…
Used the service to purchase my new house in South Kensington. The application process was smooth and fast.
Would use anytime!
30 June 2026
Unprompted review
Reply from Kensington Mortgages
Hi Liah, we’re so pleased we could support you with your new home and that everything went well. We’d be delighted to help again in the future. Thank you, Kensington.
Excellent speed to offer
Excellent speed to offer And communication throughout underwriting process.
22 July 2026
Reply from Kensington Mortgages
Hi, we’re delighted the case moved to offer quickly and that you were kept informed throughout underwriting. We hope to support you again soon. Thank you, Kensington.
Speed in assessing Documents and phone…
Speed in assessing Documents and phone calls answered promptly and friendly knowledgeble staff
Good Service
18 July 2026
Reply from Kensington Mortgages
Hi Saroj, we're glad to hear our team was accessible and helpful throughout the case and that you had a good experience with us. Thank you, Kensington.
Very quick processing of the…
Very quick processing of the application compared to other lenders.
21 July 2026
Reply from Kensington Mortgages
Hi Steve, we’re pleased that the application progressed quickly for you and your client. Thank you for taking the time to share your feedback, Kensington.
What an amazing experience
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensington were fantastic! Got it all sorted the old fashioned way with a phone call and the case was agreed subject to valuation within 3 working days! Fantastic service thanks again!
18 July 2026
Reply from Kensington Mortgages
Hi Phil, we’re delighted that our team could resolve the issues and keep a complicated case moving. It’s especially good to hear that speaking with us directly made a difference. We hope to help you and your clients in the future. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Mandy, we’re so pleased that you're happy with your experience. Thank you, Kensington.
it was quite an additional documents…
it was quite an additional documents requested and criteria that we would not known before, but It all ended well at the end.
18 July 2026
Reply from Kensington Mortgages
Hi Aiva, thank you for sharing your experience. We appreciate that the requirements were more extensive than expected and are pleased the case reached a positive outcome. Thank you, Kensington.
Amazing service and fantastic support team
Amazing service, really brief time between application and completion.
19 July 2026
Reply from Kensington Mortgages
Hi Ebenezer, we’re delighted that everything progressed so quickly and you felt well supported. Thank you, Kensington.
Allways there understanding in very …
Allways there understanding in very difficult times
17 July 2026
Reply from Kensington Mortgages
Hi Richard, we're glad our team could offer understanding and support when it mattered most. Please know that we’re here if you need us. Thank you, Kensington.
Would Recommend
From the beginning we have been helped where needed. Application was easy and staff have been both polite and helpful.
18 July 2026
Reply from Kensington Mortgages
Hi Amanda, we’re delighted that you felt supported and found our team helpful throughout. Thank you for recommending us, Kensington.
From start to finish the process was…
From start to finish the process was smooth. The underwriter was great. Service great too.
10 July 2026
Reply from Kensington Mortgages
Hi Nina, it’s great to hear that your underwriter supported the case well and everything progressed smoothly. Thank you, Kensington.
Excellent overall experience from…
Excellent overall experience from application to offer.
14 July 2026
Reply from Kensington Mortgages
Hi, we’re delighted that you had an excellent experience with us and we look forward to supporting you and your clients in the future. Thank you, Kensington.
Great option when your financial…
Great option when your financial situation isn't straight forward and most popular lenders can't help. I.e having a portfolio of buy to let's meant fewer options. Still despite this the rates were competitive considering.
Since taking out my mortgage I had to contact the team for help and the customer service rep I spoke to was extremely good. Very helpful and quick to answer.👍
I was very impressed when having received my mortgage offer but before completing there was a rate drop and they issued a new offer at the better rate. 😁
Could do better........
The first property I was buying fell through. I had a mortgage offer in place for at least 3 months. When I found another property only a couple of weeks later rather than having the option to transfer this offer over, subject to survey, I had to start again as if it's a new application which took more time and cost me a second broker fee. Maybe consider a transfer option 🤔
10 July 2026
Reply from Kensington Mortgages
Hi Andrew, thanks so much for taking the time to share such detailed feedback. We’re really pleased we could support you with a mortgage that suited your circumstances, and that our team was able to help when you needed us.
We also really appreciate your suggestion about making things smoother when plans change - feedback like this is genuinely helpful as we look at ways to improve the experience for customers. Thank you, Kensington
Reply from Kensington Mortgages
Hi Angelina, thank you for your kind words. We’re pleased that you had a good experience with us, Kensington.
Reply from Kensington Mortgages
Hi Adrian, it’s great to hear that you had a good experience with us. Thank you, Kensington.
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