Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
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The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Reply from Kensington Mortgages
Hi Andrius, we’re really pleased that our approach to lending worked well for you and your client. We hope to work with you again soon. Thank you, Kensington.
Very smooth process
Start to finish was smooth and no issues or delay with the process. Their BDM Gavin was very helpful. I will use them again.
28 July 2026
Reply from Kensington Mortgages
Hi Nathan, we’re delighted that Gavin supported the case so well and helped everything progress successfully. We’ll be sure to pass on your kind comments, and we look forward to working with you again. Thank you, Kensington.
Good services and best Rate …
I am very happy with service u received from Kensington mortgages . The process was smooth and my broker provided me with all the information I needed to know. Good rate and excellent service.
29 July 2026
Reply from Kensington Mortgages
Hi Maryam, we’re pleased that you felt well supported throughout. Thank you for sharing your experience, Kensington.
My house purchase
They were very effective and efficient with information sharing required in handling my mortgage from start to completion.
2 August 2026
Reply from Kensington Mortgages
Hi Loveth, we’re delighted that you felt well informed and supported throughout your mortgage journey. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Emma, it’s great to know that our team was able to help you promptly. Thank you for taking the time to share your feedback, Kensington.
One of the slowest and picky lenders in…
One of the slowest and picky lenders in the market.
20 July 2026
Reply from Kensington Mortgages
Hi, We’re sorry your client's application took longer than expected and appreciate how frustrating that must have been. We needed to resolve a policy point before moving forward, but we’re pleased we were able to reach an offer in 8 days. Sorry again that the process didn’t feel smoother, Kensington
Very smooth process
1 August 2026
Reply from Kensington Mortgages
Hi Matt, we’re pleased that everything went well for you. Thank you, Kensington.
Kensington dealt with the application…
Kensington dealt with the application in a short time, kept me updated throughout and issued an offer quickly
28 July 2026
Reply from Kensington Mortgages
Hi Mick, it’s great to hear that you were kept informed and the case reached offer promptly. We hope to support you and your clients again soon. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Brandon, thanks so much for your kind words, we really appreciate it. Kensington.
Resolved a difficult case .
24 July 2026
Reply from Kensington Mortgages
Hi Richard, we’re really pleased we could help achieve a positive outcome on a challenging case. We look forward to working with you again. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Harikrishnan, we’re delighted that you had a positive experience with us. Thank you, Kensington.
Continued Relationship ( over 30 years I believe) since submitting my first case
more of an open mind on adverse than the majority of other adverse lenders and a user friendly system.
Always fantastic support from BDM, if Carlsberg did BDM's 😂
25 July 2026
Reply from Kensington Mortgages
Hi Christopher, we really appreciate your continued support over so many years. It’s great to know that our approach, systems and BDM support continue to make a difference to you and your clients. We look forward to working with you for many more years to come. Thank you, Kensington.
Hassle versus a few pounds??
We used Kensington Mortgages due to an old CCJ. Our previous provider leant us a small mortgage of £50,000 based on my income alone as my husband had just changed jobs. It was quickly approved despite the CCJ, all the paperwork was online and couldn't fault them. Kensington would not consider my salary on its own despite it being only 1.5 times my salary and we have a loan to value ratio of only 20%. Even though my husband has now been in his job for 2 years, he had to provide every single payslip, and emails from his employer to verify everything, purely because he had a run of sickness due to stress and grief due to nursing my mother through terminal cancer. It took several months to process, everything had to be posted back and forth as it's not done electronically, and as a result it was not in place until 3 months after it should have been, meaning we had to pay extra mortgage for those months through our previous provider at a higher rate due to the fixed term ending. And to top it all I was on a flight on the completion date meaning my phone was off, therefore it happened the day later and I was charged for this!! We are just relieved it is now sorted, but the additional stress was not worth saving a few pounds per month. They really need to improve their systems and maybe provide an initial guideline as to what happens and when.
1 May 2026
Reply from Kensington Mortgages
Hi Fran, Thank you for sharing your experience. We’re really sorry to hear how stressful this was, especially given the circumstances you’ve described. As part of our lending assessment, we did need to consider both salaries to ensure the application met our lending criteria, but we appreciate the process caused frustration and added pressure. We’ve raised a complaint on your behalf so our complaints team can review this properly and contact you directly. Thank you, Kensington
Reply from Kensington Mortgages
Hi Shona, it’s lovely to hear that you were happy with the service you received. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, we’re so pleased to hear that everything went well and you had a positive experience with us. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Lesley, thank you for taking the time to share this. It’s wonderful to know you felt well supported and that everything came together with ease, Kensington.
Reply from Kensington Mortgages
Hi Mike, we really appreciate your feedback, it's great to hear you had a positive experience with us. Thank you, Kensington.
Faultless from start to finish
Faultless from start to finish, hastle free throughout the process. Thank you.
14 January 2026
Reply from Kensington Mortgages
Hi David, thank you for such a generous review. We’re so pleased you felt confident and looked after throughout your journey with us, Kensington.
Very easy to deal with good comms from…
Very easy to deal with good comms from underwriter
29 July 2026
Reply from Kensington Mortgages
Hi Tobias, we’re grateful for your kind feedback. Clear, reassuring support can make such a difference, and we’re glad that was your experience. Thank you, Kensington.
The mortgage advisor was ver clear and…
The mortgage advisor was very clear and concise. He dealt with our business very quickly and we were more than happy with Nathan at Haarts in Nottingham.
28 July 2026
Reply from Kensington Mortgages
Hi, thank you for sharing this with us. We’re delighted the guidance gave you clarity and confidence, and that your application received such attentive support, Kensington.
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