Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Easy to submit
7 August 2026
My second product with Kensington and…
My second product with Kensington and it was seemingly easy transaction. Thank you Kensington.
9 August 2026
Everything made easy and communication…
Everything made easy and communication was excellent
8 August 2026
Main dealings via financial asvisor
We have had no problems - our financial advisor does the leg work though. When called to discuss overpayments they did make it as complicated as possible to explain - 5 mins with our financial advisor had it sorted and understood
5 August 2026
Excellent services
From start to finish they were thoroughly professional and made the process quick and easy. Much recommended.
5 August 2026
Happy with service
Happy with service, one of the few lenders that’ll consider clients with large portfolios at reasonable rates.
5 August 2026
I am very satisfied and happy with…
I am very satisfied and happy with Kensington mortgage , everything was done smoothly and made my mortgage process complete within time frame.
Ghalib hussain
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It is more complicated than necessary…
It is more complicated than necessary creat a lot cost to landlords
9 August 2026
Reply from Kensington Mortgages
Hi AJ,
We're sorry to hear that you were unhappy with your recent experience.
We understand how important it is for mortgage applications to progress smoothly and meet customers' borrowing requirements. While some aspects of an application can be influenced by factors outside of a customer's expectations, we always aim to make the process as straightforward and efficient as possible.
We'd welcome the opportunity to better understand your concerns. If you'd like to discuss your experience, please email your contact details and a convenient time to reach you to yourexperience@kensingtonmortgages.co.uk, and a member of the team will be in touch.
Thank you, Kensington.
I would not describe the experience as…
I would not describe the experience as great. The highlight was they underwriter but everything else was sadly lacking.
4 August 2026
Fantastic experience would definitely…
Fantastic experience would definitely recommend.
2 August 2026
Very professional
Very professional , understanding and helpful and I wish to stay with you
2 August 2026
Reply from Kensington Mortgages
Hi Allan, we’re pleased that you felt well supported and received the guidance you needed. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, it’s great to hear that you were happy with your buy-to-let mortgage. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Imran, we’re pleased to hear that you had a good experience with us and we appreciate you taking the time to share your feedback, Kensington.
The product transfer process was quick
The product transfer process was quick, easy and efficient. The range of products offered to my clients were excellent. Both me and clients are very pleased. Thank you.
29 July 2026
Reply from Kensington Mortgages
Hi Laura, we’re delighted that the product transfer worked well for you and your clients. We appreciate your feedback and look forward to supporting you in the future. Thank you, Kensington.
Competitive interest rate
Competitive interest rate. As per service whenever, I call over my mortgage case, response was quick and timely.
2 August 2026
Reply from Kensington Mortgages
Hi Tahir, we’re pleased that you were happy with the rate and had a positive experience. Thank you, Kensington.
Frustrating. Hopefully not typical
I currently have an application in progress looking to borrow £26k against an £800k property value. Every few days there’s a request for more information. The frustrating thing is they are questions relating to bank statements and instead of asking them in one go, a few get asked, I respond the same or next day but then it’s another 2 or 3 days before I then get a other request. I get the feeling they’ve either ran out of money to lend and are stalling or are just trying to find the right question to ask where they dislike the answer enough to decline it. Frustrating.
6 August 2026
Reply from Kensington Mortgages
Hi Mitchell,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've looked into the application and understand why the process has felt frustrating. As the information provided was reviewed, some additional questions arose that needed further clarification before we could continue our assessment. We appreciate that receiving further queries at different stages can be disappointing, particularly when you're responding quickly and keen to move things forward, and we're sorry for the inconvenience this has caused.
We've asked the team handling the case to provide any future updates and queries by phone where possible. We hope this will help improve communication and support the application as it progresses.
Thank you, Kensington.
Reply from Kensington Mortgages
Hi Victor, thank you for your kind feedback. We’re pleased you had a positive experience with us, Kensington.
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