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Rated 3 out of 5 stars

KeepKey and ShapeShift.com appear to be the same entity (perhaps). To-date since around 2018 I have only made two (non-coin) purchases. Each seemed to work as expected but I note that I didn't have... See more

Rated 4 out of 5 stars

All in all, almost perfect! KeepKey comes in a nice and shiny packaging (in accordance with the pricing). Set-up and initialization comes easy and done within 30 seconds. What I love is t... See more

Rated 1 out of 5 stars

My wife ordered a key from this company after getting a discount code from a youtuber. The code was pointless since keepkey.com recouped the cost through the trick of slapping on a ludicrous deliver... See more

Rated 2 out of 5 stars

My experience with this products software is not what I expect from a self custody wallet. There ar too many road blocks to retrieve funds, to swap funds, to cash out funds and or to send funs. The ga... See more

Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store

Information provided by various external sources

KeepKey is a bitcoin hardware wallet. When you entrust KeepKey with your money, each and every bitcoin transaction you make must be reviewed and approved via it’s OLED display and confirmation button. It now becomes nearly impossible for virtual attackers like malware or viruses to steal your valuable bitcoins.


Contact info

You should know

2.8

Average

TrustScore 3 out of 5

285 reviews

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Rated 4 out of 5 stars

So far so good!

I'm new to this type of security device but the keep key seems to be high quality and professionally built.

27 March 2017
Unprompted review
Rated 5 out of 5 stars

I've tried it now for a while and all I can say is "Great, finaly a product that resonates quality."

Great for storing Cryptocoins. I've stored Bitcoin and Dash with no problems and the pincode solution is a clever one. I hope the KeepKey team will continue make this even better but as it is now, it is GREAT with big letters.

* Great screen
* Great setup and easy 2 use
* Many big coins can be stored and saved.
* Great price and fast delivery

What I hope for future: More coins, like Monero for example, should come and be able storing on KeepKey device. Thats my only concern for now. Thanks for this product

25 March 2017
Unprompted review
Rated 5 out of 5 stars

my first experience

I had several minor hiccups on my first transaction with bitcoin and multibit and my anxiety was on high being a first timer dealing with a fair chunk of money... Having this support really helped to ease that anxiety over the relatively simple issues i was having. My Help, Charles, was very understanding and incredibly helpful. Great service.

24 March 2017
Unprompted review
Rated 5 out of 5 stars

Keepkey Review

This is my first foray into the Bitcoin world so a somewhat apprehensive start, however youtube and the Keepkey website keep me sufficiently educated to provide me the confidence to go forward. The keepkey notification of arrival appeared within a few days of ordering however the £33 import tax and duties required by DHL delayed delivery and was an unexpected obstacle. The keepkey arrived well packaged and intact, installation and initialisation was a straight forward exercise (having already watched the online instruction videos) the purchase of bitcoin a somewhat cumbersome experience but manageable with common sence. So far so good, I just need bitcoin to go up in value now.

24 March 2017
Unprompted review
Rated 5 out of 5 stars

Beautiful device

The cool factor is way up there on this unit. Well designed and beautifully executed: and most of all for me (I'm 66) - easy to use. A very good buy given the fantastic utility and value.

23 March 2017
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Best Wallet out there for coins! Best wallet hands down if you wanna keep your money safe! Thank you the team of keep key :D

23 March 2017
Unprompted review
Rated 5 out of 5 stars

Keepkey Review

I recently purchased my KeepKey online and I'm very happy with the security that this product offers. Customer service has been exceptional and any initial questions I had were answered promptly. I would personally recommend purchasing a KeepKey to any btc trader or hodler.

Thank you,
Kenny

23 March 2017
Unprompted review
Rated 5 out of 5 stars

Very Happy

Keepkey is an incredible product with incredible support. I am very happy with my Keepkey. Highly Reccomended!

21 March 2017
Unprompted review
Rated 5 out of 5 stars

You're the bank for your different coin -accounts

Perfect - hardware - wallet with direct interaction with exchanges like litebit.eu (fiat to coins vv) in Euro, ShapeShift, for exchanges of assets (between coins) and others in US$. With the KeepKey you 'feel' you're the bank for your different coins. Really so close to you, it makes you understand real safety for having your coins on a wallet. Simply choose to add new coin-accounts or click on an already added account and use the send or receive options or just list the already past transactions to view your history. The people from this company have made this wallet while looking at 'the experience of the user'. Great job!

20 March 2017
Unprompted review
Rated 4 out of 5 stars

Pretty smooth experience

I wanted my BTC to be safer and more free than they were on Coinbase, so I decided to try out KeepKey. Ordering process was fast and simple; delivered within a few days.

The Keepkey software is basic and seems to work well. Initial transfer from Coinbase took some time to process, and I wasn't clear on whether I needed to keep the Key connected and running the whole time. In the end I shut it down and then fired it up again in the morning, at which point it showed my correct balance.

So far, so good!

20 March 2017
Unprompted review
Rated 5 out of 5 stars

Good

Bought the KeepKey wallet and it came in 3 days. Does what it says on the tin perfectly.

19 March 2017
Unprompted review
Rated 5 out of 5 stars

Keepkey

I installed my Keepkey several days ago and I love it. The USB cord that came with it was much longer than the the one I use for my Trezor so that is a very good thing. The installation process was no problem and using the keepkey is very intuitive. I would recommend Keepkey over Trezor on seven days out of seven!
Phil Vollman

18 March 2017
Unprompted review

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