KCOM Reviews 4,034

Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will be shopping around and taking my business elsewhere.

Had to pay the plan for a year without using it just because the area where I moved wasn't covered by them. Tried everything, they were asking for around 900£ to cancel the plan, even more than I would pay monthly.

Blake and Ellis arrived exactly at the beginning of our allotted installation period. After a discussion on the location of the new ONT the required work was carried out efficiently with the original landline number ported over soon after.

Adam & Corey were diligent, with minimal fuss and time to install the full fibre broadband equipment.

Just like to thank the lads Jake and jay that came to the moorlands to connect us today they went above and beyond to help us and also communicated with the tech people to get us up and running 10/10 thanks again

It was so easy to make the change from start to finish. The customer service was excellent I would like to thank Ricky for guiding me through it

Just a greedy service provider. This company have always been about profits and price hikes and has been for decades. No morals, no loyalty and a poor service for the money. Please don't send me an AI reply.... that's just lazy and disrespectful

My issue was dealth with well and the staff member was very helpful and explained everything.

Straightforward service, easy to understand, website was easy to navigate. Thanks!

It was easy to setup and all devices that was connected to my previous router were connected automatically. The monitoring and configuration from my phone is handy and gives me a great view of what is going on in my network.

Billed me wrong. Promised to fix it, didn't and are now refusing to refund.

Upgraded to a lower plan as went from out of contract to new contract.

I spent an hour on the phone with them a few weeks ago, was promised a credit on my bill that would reduce the DirectDebit to put things how they should be.

They have now collected the whole amount incorrectly. I raised a complaint, they told me everything is fine and the credit "will not be actioned" because I upgraded too close to the billing date (it was like a week before the billing date!) so to suck it up.

Absolutely insane behaviour. Will be taking to the Ombudsman.

Like talking to brick wall spent a full 45 mins on the phone and had the call disconnected by the person and handed to pillar to post trying to get a date sorted

Great service. Quick & efficient.

They was very helpful when they was installing my internet and if I need any help about my internet the customer service are brilliant to help you out

Helpful and informative from initial enquiry to final installation from Dan, Jason and Greg.

New to Kcom, Matt and Jake came and fitted in our broadband. Customer service was on point, we had a conversation and loved how they said hello to our 1 year old daughter. Once fitted he took me through the app and overall I am happy. Thank you both!

received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained the various options available to us in simple terms. The whole process took less than 15 minutes and we are now on a cheaper package than before.

You do not value existing customers. You are offering tempting packages to newcomers then trying to restrict existing customers. I was receiving a poor service on fibre 300 and enquired about an eero router only to be told I did not qualify and would either have to purchase one from Amazon or pay an additional £5 a month. I am still livid

The installers, Jake and Jason were excellent. They couldn’t be more helpful, advising where best to place the installation and explaining the setup.
The KCOM call staff were brilliant too. Very supportive. Highly recommended.