Good communication, easy to post item and receive back. Just a shame about cost/frequency of recalibration considering item not used that frequently.

Speed at which the work was done, very quick turnaround

I booked my analyser to be calibrated over the phone the woman said I can drop it off at Welwyn but didn’t tell my they don’t calibrate it there anymore needs to go to Manchester, I found this out after I phoned the flowing day asking where it is. So took 3 days to return losing to days work and it returned on a Saturday on my birthday so had to stay in until 1pm before I could do anything

Easy to send and return apparatus
Very good service

Fast, reliable and efficient.

Dropped off before 10am and delivered back to me the next day . A new printer sent to replace the old faulty one . Great service 👍

horrible nasty company,. lies.. deception..
im actively working against your company now.. telling everyone I can to never buy from you..
ill never buy anything from you again for life

in response to your poor reply below!!!.
that states "lifetime warranty on your equipment!!!!
I sent back a personal co alarm that was "faulty" the battery compartment cover would not hold the battery in place. I included a letter detailing this.

I returned the gas leak detector. that was also faulty.. detailing that new batteries would show dead after less than 2 min operation. that it would drain batteries when not in use and that the was also a battery compartment cover issue.

you demanded a large some of money on top of what I had already been paid..
the equipment was mis-sold to me at installer show by your staff. it was at the show at point of sale where I was told to return all equipment at each calibration, and I also discussed it this year with the staff and explained the faults where I was also advised to send them in..
you refused to fix under warranty and instead wanted allot of money double what I had already paid to look at them, and held onto the equipment.. and still had it at the point of me writing my TRUE AND ACCURATE review. you have since returned the equipment but refused to repair it neither under "lifetime warranty" nor under the calibration agreement..
and based on your blocking of other companies calibrating or repairing your equipment WHICH SHOULD BE ILLGAL AND TRADING STANDARD SHOULD INVESTIGATE YOU.. I now cannot have my equipment fixed nor use it.
you have forced me into a situation where I either loose £100s and buy new equipment elsewhere.. or pay you £100s to have "lifetime warranty" parts fixed.
that makes you a con company. and should always be avoided.

I STRONGLY RECOMMEND TO ANY GAS ENGINEER LOOKING FOR THIER FIRST OR A NEW ANALYSER, OR ANY EQUIPMENT TO AVOID KANE.. PICK ANY OTHER COMPANY AND CALIBRATE LOCALLY WITH A COMPANY YOU CAN TRUST.

Reasonably priced, quickly done and easy to send off and return, turned around in 2 working days. Can’t fault it. A screw in the probe would have been nice though to replace the lost one.

Excellent service, sorted the return via the app and my analyser was returned the following day . Well done Kane, all sorted for another year ! JOHN

Very quick turn round

The service was fantastic.
The turnaround time was fantastic.
Unfortunately communications a tad poor.
Received the black 358 set up to send to a printer and we use our iPhones and iPad.
We had to use google in the end and it was so simple.

Great communication and turn around of my analyser (sent in for recalibration).
Great service from initial call to return.

Thank you

Mel - Director
5 Star Plumbing & Heating Ltd.

Very fast and efficient service kept me in the loop the whole time from receiving my analyser to return

Great service quick and efficient

ANY GAS ENGINEERS LISTEN TO THIS BEFORE BUYING.

This company is horrible.
They will lie to you to get sales. They block every company from calibrating their equipment. (The only company in the uk to do this) you loose the right to shop round or get it down locally.
They charge extortionate prices which rise fast every year.

Currently I sent my analyser in with gas leak detector and personal Co alarm. I paid £214.80 to have the equipment checked as calibrated but they sent only the analyser back.

At first they denied having any other equipment. Then they changed it and said I have to pay around £230 MORE ON TOP if I want my equipment back
Costs I was not told about or expected
When I brought the gas leak detector at the birmingham show they told me to simply send it with the analyser each year

I called to complain. And was spoken down to. Told basically tough luck and the person put the phone down on me.

I called back and spoken to a guy who promised to look into it and call me back that day. That wa a last Friday. It’s now Tuesday. And NOTHING

IT SEEMS THEY HAVE STOLEN MY EQUIPMENT worth £100s Unless I pay £100s to get it back

I’m absolutely fuming
I will never ever buy from this company ever again and I STRONGLY RECOMMEND NO GAS ENGINEER DOES EITHER

BOYCOTT A COMPANY LIKE THIS
I’m contacting trading standards about this company. They cannot be allowed to block local calibrations and shouldn’t be allowed to hold us to ransom

Discussing behaviour and discussing treatment

Can't fault service.
However free returns label was not given as an option so had to pay for postage. I spoke to customer services who confirmed this has happened to other customers and they wouldn't refund my postage and asked me to lodge a complaint. I lodged a complaint without success. This service is extremely disappointing due to the cost of recalibration/service and the hefty price increase from last year.

Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back working perfectly so they fixed it without asking for an extra charge. Any staff that I've had dealings with over email or the phone have been really helpful. I used another brand for years beginning with A and sometimes they would have the analyser for 2+ weeks and would always find something that needed replacing making my bill higher. If the device fails between calibration, the will fix it for free. Really great service. Thanks

It was so easy to navigate the web site!
I had no problems what so ever and the whole process took about 10 minutes.
Well done Kane International!

Good service